Etiquette in Human-Computer Work

1
Etiquette in Human-Computer Work

• Christopher Miller, Chair
• Timothy Bickmore
• Clifford Nass
• Raja Parasuraman

2
Etiquette

• What is it, and how does it relate to computing?
• We asked an expert in etiquette
• We learned

- How to introduce yourself and greet people
- How to hold your knife and fork
- The underlying rationales of etiquette
3
Relevance of Etiquette to HCI

• Etiquette defines a set of rules of conduct
  appropriate for a given social situation
• HCI takes place within a social situation
• The user organization provides a social context
• HCI itself has social aspects (Reeves Nass)

4
But Etiquette is More

• Thoughtful consideration of the other person

5
Some Implications

• System should know what behavior is prescribed
  and proscribed in current context
• Monitor and evaluate users activity to determine
  what rules apply
• Take into account user characteristics
• Be aware of intent behind of systems
  communication
• Adapt interaction if breakdowns occur

6
Specialists Present at Workshop

• Designers of critical HCI systems
• Designers of pedagogical systems
• Researchers in computer-medicated communication
• Specialists in security and privacy concerns

7
Case Study Mr. Clippy
8
Conclusions

• Issues of etiquette relevant to
• Agent personalization
• Human-robot interfaces
• Intent inference in human-machine systems
• Too bad you all missed our workshop!