CULTURAL AND LEISURE SERVICES

1
CULTURAL AND LEISURE SERVICES LIBRARIES,
INFORMATION AND LEARNING New Opportunities
Fund ICT Training Margaret Rizza Training
Officer
2
GCC, CLS Library Provision

• Mitchell Library
• 32 Community Libraries
• Of which, 13 Learning Centres
• Another 12 due to be complete within the next few
  months
• Sighthill Drop-in Centre
• New Developments
• Gorbals
• Springburn
• Relocation of Stirlings to GOMA

3
NOF Training

• Bronze
• 151 staff completed
• stage 1 basic training
• Silver
• 50 staff completed
• stage 2 basic training

4
NOF Training

• Advanced
• Educator - 17 staff completed
• Navigator - 11 staff completed
• Information Technology
• Gatekeeper - 4 staff completed

5
Bronze Programme
Day Module title Duration
1 Context and vision / Health and Safety DSE ½ day ½ day
2 Hardware/Software Operating system ½ day ½day
3 Word Processing 1 day
4 Spreadsheets 1 day
6
Bronze Programme
Day Module Duration
5 Databases 1 day
6 Presentation Software 1 Day
7 Internet 1 day
7
Bronze Programme
Day Module Duration
8 Search and Evaluate 1 day
9 Word/Excel/Access 1 Day
10 Supporting the Library User 1 day
8
Bronze Programme

• Portfolio of Evidence
• Exercises completed
• during training
• programme
• Post module exercises
• Information on disk
• Information hard copy

9
Training Quantity

• June 2002 March 2004
• Bronze - 14 programmes
• 140 staff
• Silver 13 programmes
• 130 staff
• Advanced - 36 programmes
• 180 staff (inc IM IC)

10
Staff Feedback

• Great demand for training
• More confidence / increased morale in
  relation to Customer Service ICT issues
• Excellent provider EV Works
• Helpdesk offering

11
Staff Feedback

• Allocation of practice time
• Homework / support classes
• Holidays / sickness
• EV Works providing support after modules and
  re-scheduling
• Staff changing holidays and re-scheduling when
  sick