Recommendations under

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• Recommendations under
• Review of the IT Strategy
• for the Social Welfare Sector
• Mrs. Sarah Choy
• Chief Social Work Officer
• (Information Systems and Technology)
• Social Welfare Department
• 31 July 2013

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Information Technology (IT) Strategy for the
Social Welfare Sector- a means to an endi.e.
use of IT to enhance corporate administration and
service delivery- promotional, not
obligatory- long-term, not ad hoc-
interactive, not one way
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Developmental Milestones of IT Strategy

• 2001 Formulation of IT Strategy
• 2004 First review continuation of IT
  Strategy of 2001 as a pertinent guide
• Dec 2011 - Apr 2013 Second review by the
  University of Hong Kong

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Review Collaborative Process

• NGOs - board, executives, frontline staff
• Service users
• IT service providers professional bodies
• Consultative and steering committees with social
  welfare and IT membership
• Joint Committee on IT for the Social Welfare
  Sector (JCIT)

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Current Profile of IT Development

• Disparity of IT development among NGOs IT usage
  and resources
• Funding-driven project-by-project development,
  not much business-driven IT planning
• Funding available for IT projects, yet to be more
  flexible to accommodate changes
• Project management experiences yet to be
  consolidated
• Less aware of IT standards and technological
  advancement

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Looking Ahead - Steps

• ? 4 Strategies
• ? 13 Recommendations
• ? 5 Years

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Looking Ahead - Vision

• Substantial IT capacity to enable optimal work
  efficiency in agency administrations and service
  delivery
• More up-to-date technology appropriate to
  different NGOs to enhance service delivery
• Meeting standards in data security and web
  accessibility
• Sharing culture among NGOs to exchange IT
  knowledge, resources and experiences

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Stakeholders

• SWD Funding support monitoring of IT projects
  under its financial provision
• Individual NGO Better IT planning to help
  achieve business objectives
• All NGOs Sharing culture
• IT and Welfare Sectors Collaboration to attain
  success in IT development

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Strategies and Recommendations
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Strategy I Enhancing IT capacity for NGOs of
different sizes, in particular those lagging
behind the general trend (R1-R6)
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Recommendation 1To enable NGOs to self-assess
their IT capacity and relative level in IT
development

• Recommendation 2
• To advocate IT planning and to consider the
  provision of additional resources to assist
  NGOs in conducting comprehensive IT plans that
  are in line with their current state of IT
  adoption and business objectives

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Recommendation 3 To strengthen project
management in IT projects

• Recommendation 4
• To promote the use of new technologies for more
  cost-effective service delivery and better
  communication with service users

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Recommendation 5 To strengthen NGOs evaluation
on completed IT projects

• Recommendation 6
• To foster closer partnership between the Welfare
  and IT Sectors

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• Strategy II
• Providing more flexibility
• in funding IT projects
• (R7-R8)

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Recommendation 8 To expand the ambit of the
Block Grant under the Lotteries Fund to provide
funding support for replacement and upgrading of
IT infrastructure

• Recommendation 7
• To enable NGOs to adopt new IT service model as
  an implementation option under the Social Welfare
  Development Fund (SWDF)

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• Strategy III
• Enhancing
• data security
• and web accessibility
• (R9-R10)

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Recommendation 9 To strengthen data
security

• Recommendation 10
• To promote web accessibility

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• Strategy IV
• Sharing of resources
• and experiences
• in IT development
• and management
• (R11-R12)

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Recommendation 12 To encourage sharing of IT
applications among NGOs

• Recommendation 11
• To promote knowledge and experience sharing
  through an e-platform

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Other Recommendation

• Recommendation 13
• To put aside the deployment of the Client
  Information System (CIS) of SWD to subvented
  integrated family service centres (IFSC)