http://www.secretan.com

1

• http//www.secretan.com

2

• Values-centered Leadership?

3
(No Transcript)
4
(No Transcript)
5
Do You Look Forward to Going to Work on Monday
Morning?(latest Secretan Center Work Enjoyment
Survey)

• No 44
• Yes 56

6
Toyota Commercial I dont want to work
7

• Cartoon Peanuts
• Work? Good Grief! Whos idea was that?

8
INCIDENCE OF HEART ATTACKS
Margaret Kelly-Hayes, Ed.D., R.N,, Stroke, (AHA
journal) August, 1995
Source
Robert W. Peters M.D., Circulation, (AHA journal)
September, 1996
9

• Video Job Switching
• Lucy in the Chocolate Factory

10
(No Transcript)
11

• Values A flame burning

12
FRESH ITALIAN SAUCE
13
(No Transcript)
14
Picture of Martin Luther King

• I have a dream

15

• ORGANIZATIONS BECOME GREAT BECAUSE OF THEIR
  SHARED VALUES - NOT BECAUSE OF THEIR STRATEGIES

16
We call the culture that flourishes in these
organizations...

• VALUES-CENTERED LEADERSHIP?

17
Moose, the wise tiger and teacher
18
(No Transcript)
19
Spirit the Wonder Dog
20
Values-centered Leadership?

• YOU WOULD GET YOUR POWER AND ACCELERATION FROM
  THE
• BACK WHEEL

POWER Acceleration
21
Values-centered Leadership ?

• AND YOUR SHIFTS IN DIRECTION FROM THE FRONT
  WHEEL...

POWER
DIRECTION acceleration
shifts
22
Values-centered Leadership?
MASTERY
POWER
DIRECTION
shifts

23
(No Transcript)
24

• Cirque de Soleil

25

• Do what you do so well that people will want to
  see you do it again
• Walt Disney

26
Values-centered Leadership?
MASTERY
CHEMISTRY
POWER
DIRECTION
shifts

27
(No Transcript)
28
The airline lost my luggage again.
29
Values-centered Leadership?
MASTERY
CHEMISTRY
DELIVERY
POWER
DIRECTION
shifts

30
Four Seasons Hotels and Resorts
31

• Dearest April, friend of bears
• You lost your pal, and dont know where
• We hope that Dudley will suffice
• Hes Canadian (and quite nice)
• So please come back and visit soon
• To show us just how well youre doin
• This is just a note to say
• We hope this bear will make your day.

32
THE RESULT IS THAT WE

• TRY TO DO EVERYTHING AS WELL AS WE CAN
• MASTERY
• IN A WAY THAT IS GOOD FOR PEOPLE
• CHEMISTRY
• SO THAT WE MEET THE NEEDS OF OTHERS
• DELIVERY

33
Values-centered Leadership?
MASTERY
LEARNING
CHEMISTRY
DELIVERY
POWER
DIRECTION acceleration
shifts
34
The Learning Model
Mastery
Self-Esteem
Learning
35
Values-centered Leadership?
MASTERY
LEARNING
CHEMISTRY
EMPATHIZING
DELIVERY
POWER
DIRECTION acceleration
shifts
36
Values-centered Leadership?
MASTERY
LEARNING
CHEMISTRY
EMPATHIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
37

• We cannot keep chopping wood forever.
• We must set aside the time to sharpen the ax

38

• The Law of Listening
• The need for honest listening rises with
  seniority.

39
A VALUES-DRIVEN CORPORATE CULTURE

• MASTERY Loving what you do
• CHEMISTRY Loving the people you do it with
• DELIVERY Loving the reason for doing it

40

• THE VECTOR CARD

41
The Vector
Primary Values
Accelerators
Mastery
9
Learning
7
Chemistry
7
Empathizing
7
8
Delivery
Listening
7
42
Today your ranking looks like this...
Primary Values
Accelerators
Vector
Mastery
9
Learning
7
-2
8
7
-1
Delivery
Listening
7
Chemistry
Empathizing
7
0
43
but tomorrow it may look like this
Primary Values
Accelerators
Vector
Chemistry
7
Empathizing
7
0
8
7
-1
Delivery
Listening
9
Mastery
Learning
7
-2
44
APPLYING THE CONCEPTS

• BUSINESS PLANS
• CUSTOMER SERVICE STANDARDS
• QUALITY PROGRAMS
• COMPENSATION PLANS
• JOB DESCRIPTIONS
• PERFORMANCE REVIEWS (PERSONAL GROWTH PROGRAMS)
• INTERPERSONAL RELATIONSHIPS
• PROJECT MANAGEMENT
• EVALUATION OF MEETINGS

A Universal Concept
45
THE RESOURCES AT THE SECRETAN.COM WEBSITE
46
Values-centered Leadership?
MASTERY
LEARNING
CHEMISTRY
EMPHASIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
47
Values-centered Leadership?
from me to
MASTERY
YOU
LEARNING
CHEMISTRY
EMPHASIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
48
DEFINITION OF A CUSTOMER

• EVERYONE

49

• YOU
• the INTERNAL customer

50
The Definition of Work

• to exert ones powers of mind or body especially
  with painful or strenuous effort
• employment at a job or in a position
• 1590

51

• To love what one does and feel that it
  matters...how could anything be more fun?
• Katherine Graham

52

• Work is more fun than fun.
• Noel Coward

53

• YOU
• the EXTERNAL customer

54

GARAGE

• When I said I wanted heavy duty shocks, I didnt
  mean the bill!

55
Picture of Mother Teresa
56
A SHIFT IN EMPHASIS FROM

• ME
• TO
• YOU

57
Values-centered Leadership?
MASTERY
YOU


PEOPLE
LEARNING
from things to
CHEMISTRY
EMPATHIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
58

• Congratulations, keep moving, please.
  Congratulations, keep moving, please.
  Congratulations...

59
York University MBA Core List

• Financial Accounting
• Microeconomics
• Administrative Statistics
• Organizational Behavior
• Environmental Framework of Management
• Macroeconomics
• Finance
• Operations Management
• Marketing Management
• Organizational Analysis
• Management Accounting
• Strategy Formulation and Implementation
• Strategy Study

60

• The Law of Leadership
• A successful team with one hundred members has
  one hundred leaders.

61
A SHIFT IN EMPHASIS FROM

• THINGS
• TO
• PEOPLE

62

• KAIZEN BALLS

63
Values-centered Leadership?
MASTERY
YOU


PEOPLE

KAIZEN
LEARNING
CHEMISTRY
from breakthrough to
EMPHASIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
64
A SHIFT IN EMPHASIS FROM

• DOING THINGS DIFFERENTLY
• TO
• DOING THE SAME THINGS BETTER
• (kaizen)

65
KAIZEN

• BETTER WAY

CONTINUING IMPROVEMENT IN PERSONAL LIFE, HOME
LIFE, SOCIAL LIFE AND WORKING LIFE - INVOLVING
EVERYONE
66
WARUSA-KAGEN

• THINGS THAT ARE NOT YET PROBLEMS BUT ARE STILL
  NOT QUITE RIGHT

67
MATSUSHITA

• 6,440,935 SUGGESTIONS FROM
• 81,000 EMPLOYEES
• 80 SUGGESTIONS PER EMPLOYEE
• ...IMPLEMENTED!

68
A SHIFT IN EMPHASIS FROM

• BREAKTHROUGH
• TO
• KAIZEN

69
Values-centered Leadership?
MASTERY
YOU


PEOPLE

STRENGTHS KAIZEN
LEARNING
CHEMISTRY
from weaknesses to
EMPATHIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
70
Manpower Linmited
71
A SHIFT IN EMPHASIS FROM

• FIXING
• WEAKNESSES
• TO
• BUILDING ON
• STRENGTHS

72
(No Transcript)
73
Fortune Magazine cover headline Phil Knight of
Nike, Killer Strategies.
74
Now, what Id like to see in the second half is
a little more unnecessary roughness.
75

• The true nature of marketing today is not
  serving the customer it is outwitting,
  outflanking, outfighting the competition. In
  short, marketing is war, where the enemy is your
  competitor and the ground to be won is the
  customer.
• from Marketing Warfare, by Al Reis and Jack Trout

76
The Power of Women

• Twenty-five percent earn more than her husband
• Control about 80 of household spending
• Using their own resources, make up 47 of
  investors
• Buy 81 of all products and services
• Buy 75 of all over-the-counter medications
• Make 81 of retail purchases
• Buy 82 of groceries
• Account for 80 of household spending
• Sign 80 of the checks written in the United
  States
• Forty percent of all business travelers are
  women
• Are responsible for 51 of all travel and
  consumer-electronics purchases
• Influence 85 of all automobile purchases
• Head 40 of all U.S. households with incomes
  over 600,000
• Own roughly 66 of all home-based businesses
• Have been the majority of voters in this country
  since 1964.

The Female CEO ca. 2002 by Margaret Heffernan,
Fast Company, August 2002, page 58
77

• Winning isnt everything...
• Its the only thing
• Vince Lombardi

78

• oka-san, oka-san

79
A coward is incapable of exhibiting love it is
the prerogative of the brave.

• Mohandas Karamchand Gandhi

80

• Life is not a battleground
• its a playground

81
Dont even think of the other team as
competitors. They are your dancing
partners Phil Jackson, former Coach, Chicago
Bulls
82
Values-centered Leadership?
from competition fear to
MASTERY
YOU
LOVE

PEOPLE

STRENGTHS KAIZEN
LEARNING
CHEMISTRY
EMPATHIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
83
Winning isnt everything. But making the effort
to win is.

• Mental toughness is simplicity, spartanism and
  one other, love. I dont necessarily have to like
  my associates, but as a person, I must love them.
  Love is loyalty. Love is teamwork. Love respects
  the dignity of the individual. Heartpower is the
  strength of your corporation.

84

• Work is love made visible.
• Kahlil Gibran

85
(No Transcript)
86
Values-centered Leadership?
87
LOVE AND THE PRIMARY VALUES

• MASTERY Love what you do
• CHEMISTRY Love the people you do it with
• DELIVERY Love the reason for doing it

88
A SHIFT IN EMPHASIS FROM

• COMPETITION
• AND FEAR
• TO
• LOVE

89
Values-centered Leadership?
MASTERY
YOU
LOVE


PEOPLE
STRENGTHS KAIZEN
LEARNING
CHEMISTRY
EMPATHIZING
DELIVERY LISTENING
POWER
DIRECTION acceleration
shifts
90
You want recognition? OK--hi!
91

• The Law of Rewards
• Mastery never seeks rewards rewards always find
  Mastery

92
(No Transcript)
93
(No Transcript)
94

• If you always do what youve always done,
• Then youll always get what you always got.

95
The Key of Life

• What is the Key of Life?
• What is the precious prize?
• Oh! What justifies all that we do?
• Search for the Key of Life,
• And soon you will realize
• The joy of life is me and you.

96
The Key of Life

• I touch your hand and the whole world is at my
  command
• And I know I can do anything
• I can dance I can paint I can sing
• With your help, and your love,
• Yes! I can!
• Thanks for the Key of Life
• Thanks for the precious prize
• Your gift justifies all that I do -
• Its the Gift of me and you.

97
The Key of Life

• Images for The Key of Life during the
  instrumental break

98
The Key of Life

• In touching hands the whole world is at our
  command
• And I know we can do anything
• We can dance we can paint we can sing
• With our strength and our love,
• Yes! We can!
• Thanks for the Key of Life
• Thanks for the precious prize
• Your gift justifies all that I do -
• Its the gift of me and you!

99

• http//www.secretan.com