???? ??????????? Measurement of Business Logistics and Supply Chain Performance

1
???? ???????????Measurement of Business
Logistics and Supply Chain Performance

• ????3M??
• 13.1 ??
• 13.2 ?????????????
• 13.3 ???????
• 13.4 ?????????????
• 13.5 ??????????
• 13.6 ??????????
• 13.7 ?????????
• 13.8 ????????????
• 13.9 ????????
• 13.10 ????????????

2
13.1 ??

• ?????????????????,???????????????????????,????????
  ?,????????????,?????????
• ????????????????????????????,???????????,?????????
  ???????????????????

3
13.2 ?????????????

• ??????????????????????
• ??????
• ?????????
• ????????????????
• ?????????,?????????
• ??????(????)????,???????
• ?????????,??????????

4
13.3 ???????

• ?????????????????????????????
• ????????,???????????????????
• ????????????,???????
• ????????????,??????????????????????????????
• ????????,???????????????????
• ?????????,??????????
• ?????????????,??????????,???????????

5
13.4 ?????????????

• ??????????????????????,??????????????????,????????
  ?????,??,?????????????????????
• ??,???????????????????,??????????????????,????????
  ??,????????????????????????????

6
13.4 ?????????????
7
13.5 ??????????

• ???????????????????????????,??????????????????????
  ,???????????(Performance),???????????(Action)?

8
13.5 ??????????

• ???????????????,?????????
• ????????
• ????????
• ??????
• ??????
• ????????????????????

9
13.5 ??????????

• ????????????(Measures)?????
• 10?????
• ????(???)
• ?????(????)
• ????????(????)
• ???(????)
• ????????????(????????)
• ???????????
• ????????(KPI,??????)
• ????(????????????????????)
• ???????(??????????)
• ?????(???)

10
13.6 ??????????

• ?????????????????????7
• ???????
• ??????????????
• ???????????
• ??????????????
• ?????????????
• ?????????
• ??????4???
• ???????????????????

11
13.6 ??????????
12
13.6 ??????????

• ???????????????????
• ???????(Vendor Managed Inventory,VMI)????????????
  ???????
• ????(Quick Response initiatives)?????????????????
  
• ??????(Forecast-sharing Programs)????????????????
  ??
• ????????(Production scheduling sharing
  programs)????????????
• ??????(Category Management programs)????????????
  

13
13.7 ?????????

• ?????????????????????,?????????,??????????????????
  ?,?????????????
• ??????????????????????
• ?????????????
• ?????
• ???????????????

14
13.7
??????????
15
13.7 ?????????
16
13.7
??????????
17
13.8 ????????????

• ??????????????????????
• ??,????????????????
• ???????????
• ???????
• ???????????????????
• ???????
• ????????
• ????????
• ??????
• ???????????
• ????????

18
13.8 ????????????
19
13.8 ????????????
20
13.8 ????????????
21
13.9 ????????

• ???????????????????????,
• ?????????????????????????
• ??????
• 1. ????(Cost of Services)
• ????????????????
• ??????(Order-driven costs)
• ??????(Order fill costs)
• ????(Freight costs)
• ??????(Inventory carrying costs)
• 2. ????(Cost of Coverage)
• ???????????????????????????

22
13.10 ????????????

• ????????????????????????????,??,??????????????????
  ?,????????,?????????
• ???????????????????????????????????????????????,??
  ??????????

23
13.10 ????????????

• ?????????????????(metrics)
• ??????(Functional metrics)
• ???????(Comprehensive metrics)
• ????(Perfect Order)
• ???????
• ????(Benchmarking)

24
13.10 ????????????

• ???????
• ????????(functional metrics)
• ?????????(end-customer level sales)
• ??????(total supply-chain management cost)
• ????????(inventory dwell time)
• ??????(upside production flexibility)
• ????(cash-to-cash cycle time)
• ?????(delivery performance to request)

25
13.10
????????????
26
13.10 ????????????