Name of presentation

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Overview

• IT Services, Management Consulting, Selection
  Staffing
• Over the years producing successful results
• Offices in US, Middle East in India
• Global Delivery
• Proven Methodologies and Best Practices
• Focused on Execution

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Vertical and Horizontal Focus

• IT Services Solutions.
• Microsoft Technologies. .NET,
• SharePoint, MS azure specialist
• In Cloud Computing
• IT Consulting
• Across the Technologies and
• Functionalities. We use one of
• the best and finest recruitment
• Processes for sourcing right
• Consultants for the right Jobs.
• BPO
• Domestic , For Wellness Org. Both
• Inbound and Outbound Process and
• US (Insurance Domain) Non-voice
• Process

• GIS
• From Survey Digitizations,
• Photogrammetric solutions to providing
• End to End GIS technical solution's.
• IT Products
• SAP , Salesforce.com, Hospital Management system.
  Live Streaming and on-Demand Webcasting.
• Mobile
• Unified Broad casting system.
• Products for Blackberry, Android,
• I-Phone

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Skye ITS - Overview, BPO Offerings
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Domain Verticals

• Wellness Industry (Domestic)
• Insurance Domain (US Process)
• Education
• Technical Support
• Product Support

Credible partner with proven delivery track
record and financial stability
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BPO Services Portfolio Delivery Channels
Technical Support
Customer Interaction Services
Back Office Shared Services

• Inbound Outbound
• B-to-B B-to-C
• Inbound Customer Care
• Outbound B-B Programs
• Outbound Sales
• 3rd Party Verification

• Internal Help Desk
• External Help Desk
• Office Productivity Suites
• Operating Systems
• Proprietary Software
• Hardware Tech. Equip.
• Networking (LAN/WAN)
• Internet/Intranet/ Extranet
• Vendor/OEM Support Mgmt

• Transactional
• End-to-End Processes
• IT Enabled
• Payment Processing
• Transaction Processing
• Invoicing
• Claims Processing
• Application Processing

Dedicated Agent Programs 24 x 7 x 365 Support
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• Support Services

Customer acquisition
Customer care
Technical Support

• Sales support
• B2B lead generation
• B2C telesales campaigns
• Independent sales closure

• Installation support
• How to issues
• Upgrades
• L1 L2 support

• Account set-up
• User registration
• Billing queries
• Billing dispute resolution
• Credit / refund process

Demonstrated experience
Dedicated Agent Programs 24 x 7 x 365 Support
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• Quality Management Systems

Basic framework
Integrated with
Performance management
And focus on
Process improvement
Knowledge management
Metrics Achievement
Tools for automation
Information security
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US Insurance Non Voice Process

• This is an Insurance process, where the
  offshore team support the onsite sales people in
  creating Insurance quotes.
• Quotes are of 2 types. New quote and Renewal
  Quote.
• Total team size is 50
• Insurance can be of home/property, auto, Medial
  etc..
• Process We Do
• Customer details are written in data sheet and
  the scan copy is send to us to run the quote
  using those details.
• Once we analyze the market according to the
  customers requirement, we will put it in a
  presentation to show customer how much would be
  the least possible premium for their requirement.
• Our offshore team has link to other insurance
  companies in US, which is given by our onsite
  team to analyze the market premium rates.
• We upload the same details prepared from out
  offshore team to their internal software to
  verify the details and send it back to the
  customer.

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Wellness Process Outsourcing WPO Both Inbound
and Outbound Process

• WPO is an domestic process where SkyeITS
  involved in doing both inbound and outbound
  activity to the client Anoos a largest beauty
  chain organization in South India.
• Anoos own 17 locations in India and 1 in U.S.A.
  employing about 300 Technicians. It's a family
  business wherein all the four sisters are
  partners - Directors in the business.
• Also a wide range of Ayurvedic Indian Organic
  treatment products are available in which ,most
  of the herbs used in the Spa and in the products
  are, cultivated by Anoos organically.
• Apart from the clinical/Salon services for
  women, Anoos has also started international
  beauty school on the occasion of its silver
  jubilee. Apart from offering services to
  women Anoos extends if amazing services for men
  as well. Anoos have both clinical and salon
  services for Men.
• At SkyeITS, we take care of their complete sales
  activity by calling the customers (Outbound
  sales) and explain about their products and
  services. We generate 35 k per month.
• Inbound, we handle customer queries, appointment
  bookings etc.

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Revenue generated for customers
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BPO Industry Growth

• The industry is expected to post as much as 50
  billion in revenue by 2020, the National
  Association for Software and Services Companies
  estimates.
• The industry is expected to end fiscal 2015 with
  revenue of about 22 billion. The Indian BPM
  industry began in the 1990s, focused on customer
  service and call center's.

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Why is the sector growing

•  Rapid industrialization and growth of IT parks
  in the country
•  Partial privatization of telecommunication
•  Development of SEZ which also help IT companies
  get tax benefits
•  A large number of resource readily available in
  the country
•  Low operating costs
•  Tax breaks and sops offered by the government

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• Network Infrastructure

• Highlights
• PRI Lines based voice call routing Higher uptime
  network stability
• Scalable - Easier to add on new centers
• Powered with firewalls and internet security
  system
• Redundant routes and PoPs available

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Reporting

• Capability to generate reports using data from
  more than one source (e.g., integrated reporting
  from the ACD and workforce management tools).
• Ability to provide customized reports.
• Our reporting overview include the following
• Daily Summary Provides a breakdown of standard
  information including calls made per agent, Call
  received, call duration, login hours, abandon
  rate, abandon delay, average response.
• Weekly Account Management Summary Provides a
  narrative on the weekly performance results,
  quality assurance, escalations, training, and any
  other updates that are pertinent
• Monthly summary This would have a summary of
  target vis-à-vis achievements across parameters.
  Some sample system generated reports for a
  current tech helpdesk client are provided below

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Insurance Process Outsourcing IPO (Offshore
Support)

• SkyeITS do the back end support in generating
  the quotes online and put a presentation
  together. We are supporting on the same to one of
  our client in Texas and we are doing it
  successfully from the past 3 years.
• We generate quotes through web rater finalize
  them in different insurance carriers to find out
  which is cheaper and gives required coverage to
  customer. We are dealing with all personal lines
  (Homeowners, Auto, Motorcycle, Dwelling Fire,
  Renters, Term Life Insurances), Commercial lines
  (workers compensation, Auto, Business owners
  policy etc), Employee benefits, Health Insurance
  etc from offshore. We show different Insurance
  coverage options and their respective premiums in
  PPT presentations.
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Insurance Process Outsourcing IPO (Offshore
Support)

• This will save a lot of time for your
  consultants and will allow them to completely
  concentrate on sales and improve business.
  Outsourcing to us helps you in cost reduction and
  escalates your production.
•  
• we can also generate leads of customers who are
  willing to get Insurance through cold calling.
• Our practices
• Banking and Financial Services
• Pharmaceutical BPO
• Retail BPO
• Healthcare BPO
• Following diagrammatic representation shows the
  current Insurance support from the
• offshore team to the Insurance Agent back in
  Texas

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Client Process
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SkyeITS Process
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• IPR Protection and Security

Physical Security

• Restricted access to the development area
• Physical segregation of separate projects
• Separate visitor/ service entrance
• Secure server room with restricted access

• ISMS Policy
• ISO 27001

Logical Security

• Role based access to servers
• Segregation of servers by function (i.e.
  development, testing, operations)
• Segregation of servers by customers and projects
• Restricted and controlled access to CD Writers
• Password/ user ID based log in
• ISA driven authentication mechanisms
• FTP permissions to only authorized managers

Network Security

• Logical LAN sub segments
• Audit trails
• Administrator/DBA autonomy for access control
• McAfee anti virus software
• Firewalls
• Back up / archival of critical software and
• all logical volumes

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Our Value Proposition

• Sustained Trust
• Flexibility to meet the needs of Agile
  Businesses
• Business Integrity enforced by Transparent
  Operations
• 90 Repeat Clients

• Core values
• Customer Focus success begins and ends with
  satisfied customers
• Long-term Business Relationships with Clients,
  Partners Associates
• Innovation and Versatility

Strong Financial Performance

• Robust infrastructure
• Multiple IPLC links
• Eqpt. from leading brands like Nortel / Cisco

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Contact SkyeITS

• INDIA
• Skye ITS (INDIA) Pvt. Ltd,
• 6-3-698/A, Pawani Plaza,
• 3rdFloor, Panjagutta,
• Hyderabad - 500082, India
• Tel [phone]

sri_at_skyeits.com Website www.skyeits.com