Today

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Todays Topics

• Organization Leadership Program
• Ways to bring education into the mix
• Listening to the needs and expectations of future
  nurses

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A BOLD LeadershipJourney
Mary Jim Montgomery Chief Operating Officer Bay
Medical Center Panama City, FL
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What keeps you up at night?

• High turnover?
• No money?
• Organizational conflict?
• Lack of focus?
• Unsure direction?

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Would numbers like this help?
42 decrease in turnover
87 increase in operating margin
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One BOLD Journey

• Building Organizational Leadership Development
• Assess the need
• Research best practice
• Align to strategy
• Support the journey
• Measure results
• Consider lessons learned

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Assess the need

• 360 Feedback
• Performance evaluations
• Birkman evaluations
• Competency-based supervisor assessments

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Nursing Leadership Zones

• Informal leaders
• Members of the care delivery team
• Members of Performance Improvement teams
• Formal leaders
• Supervisors and work leaders such as Charge
  nurse, Coordinators, Case managers, Unit managers
• Strategic leaders
• Directors over broad areas such as Med-Surg,
  Cardiovascular or Perioperative Services
• Chief Nursing Officer

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Gap Analysis by Zone

• Strategic Leaders
• Functional Business Knowledge
• Communication
• Decision Making
• Leadership
• Change Management

• Formal leaders
• Communication
• Leadership
• Change Management
• Decision Making
• Functional Business Knowledge

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Research best practice

• Succession Plans
• Identify and grow local talent
• Facilitate internal advancement
• Reduce reliance on external labor sources
• Leadership Development Plan
• Improve employee retention
• Better organizational outcomes through improved
  staff competencies

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Align to strategy

• Enterprise-wide Leadership Development
• Managers/Directors by Jan 2004
• Front line Supervisors by Jun 2004
• Cultural shift
• Data-driven decisions
• Six Sigma experiential learning
• Organizational excellence
• Magnet status
• Employer of choice
• Centers of excellence

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Support the journey

• Customize developmental opportunities
• Obtain educational partners
• The Advisory Board
• ACHE/VHA
• Local Finance group
• Troy State University
• Local leaders and experts
• Train and provide coaches and mentors
• Offer Lunch Learn presentations

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Support the journey

• Incorporate into HR program
• Policies, procedures, and evaluation process
• Hiring practices
• Communicate on many levels
• Expectations
• Progress
• Success stories

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Measure results

• Establish dashboard of excellence
• Stakeholder satisfaction
• Financial performance
• Staffing effectiveness
• Learning effectiveness
• Performance outcomes

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Consider lessons learned

• Budget up front
• Time and money
• Administrative support
• Tracking
• Scheduling
• Reporting
• Communicate7
• Expect the unexpected

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BOLD!
Engaged work force
Improved organizational performance
Shared journey
Cultural transformation