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Public administration in change more quality, better service

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more quality, better service Intro Jean Eigeman Professional senior in public administration Local and regional government Manager VNG Member of the Senate – PowerPoint PPT presentation

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Title: Public administration in change more quality, better service


1
Public administration in changemore quality,
better service
  • Intro Jean Eigeman
  • Professional senior in public administration
  • Local and regional government
  • Manager VNG
  • Member of the Senate

2
Public administration in changemore quality,
better service
  • Focus on developing power
  • 1 approach?
  • Complementary strategies
  • Need for constant awareness on changing social
    dynamics
  • Incentives

3
Public administration in changemore quality,
better service
  • Learning process
  • Exchange of experience
  • Feedback from civilians and companies
  • Networking in the public sector

4
Public administration in changemore quality,
better service
  • More aspects on reform in the public sector
  • 1. political reform
  • 2. reform of management (general and operational)

5
Public administration in changemore quality,
better service
  • Reliability
  • Institutional legitimacy
  • Trust
  • representative legitimacy
  • Satisfaction
  • good public services

6
Public administration in changemore quality,
better service
  • Downward spiral of trust
  • Incidents ? more rules ? too much administrative
    density ? diminishing enforcement ?
  • GROWING DISTRUST AND DISSATISFACTION

7
Public administration in changemore quality,
better service
  • CORE BUSINESS OF (LOCAL) GOVERNMENT ?
  • ? EFFICIENCY
  • ? EFFECTIVITY
  • ? TRUST
  • ? STRONG SOCIAL BASIS

8
Public administration in changemore quality,
better service
  • PRIMARY PROCESS/TASK FOR POLITICS
  • REPRODUCTION OF LEGITIMACY
  • KEEP UP THE SYSTEM
  • PRIMARY PROCESS/TASK FOR THE ADMINISTRATION
  • PROFESSIONAL ADVICE
  • GOOD SERVICES
  • AWARENESS OF SOCIAL ENVIRONMENT

9
Public administration in changemore quality,
better service
  • 3 TRACKS NOW IN THE NETHERLANDS
  • Enforcement of (local) democracy
  • Innovation in public administration
  • Innovation in operational management
  • RED LINES INTEGRITY AND TRANSPARANCY

10
Public administration in changemore quality,
better service
  • Innovation of political institutions 2002
  • A more dual system
  • Strengthening the local council
  • Focus on legislative framework, control and
    representation

11
Public administration in changemore quality,
better service
  • Focus on political control
  • ? Planning and control (respons)
  • ? Research of the council
  • ? Auditors chamber

12
Public administration in changemore quality,
better service
  • PROGRAM OF THE CENTRAL GOVERNMENT
  • MODERNIZING PUBLIC ADMINISTRATION
  • RESULT
  • a better performance by the government with a
    reduced bureaucratic burden

13
Public administration in changemore quality,
better service
  • 4 AMBITIONS
  • The government will improve its service provision
    to the citizens
  • The government will regulate less and differently
  • Central government will organize itself better
  • Central government will reform its relations with
    provinces and municipal councils (the Code)

14
Public administration in changemore quality,
better service
  • Improving service provision
  • 65 of the public service over internet in 2007
  • One-off provision of data from citizens
  • Binding agreements for electronic data exchange
  • Authentication facility on line

15
Public administration in changemore quality,
better service
  • Less and differing regulation
  • Reduction of administrative burden of 25
  • Assess new regulation to avoid new administrative
    burden
  • More attention to alternatives like self
    regulation
  • Agreement with Europe to reduce administration

16
Public administration in changemore quality,
better service
  • Better organization of central government
  • Downsizing advice system
  • Limiting hiring of external contractors
  • Stimulating shared services
  • Restructuring national civil service

17
Public administration in changemore quality,
better service
  • Reforming relations with decentralized government
  • A coalition with the organizations of
    municipalities and provinces
  • To develop performance comparison of various
    government bodies
  • Reduction of regulation
  • Reduction of specific grants to decentralized
    government
  • Cooperation on quality management systems

18
Public administration in changemore quality,
better service
  • Local government innovated
  • Public service program
  • Quality management
  • Benchmarking
  • Cooperation and shared services
  • Improving planning and control

19
Public administration in changemore quality,
better service
  • Better service
  • 1 system for a telephone number for all
    municipalities
  • More transparent decision making
  • 1 service point for all municipal services

20
Public administration in changemore quality,
better service
  • Quality management
  • Benchmarking
  • A national charter on municipal qulity
  • Developing one general system (ISO, INK)
  • A role for the VNG as a sector organization
  • More transparency in public financial performance
  • Visitation of citizens
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