Title: Public administration in change more quality, better service
1Public administration in changemore quality,
better service
- Intro Jean Eigeman
- Professional senior in public administration
- Local and regional government
- Manager VNG
- Member of the Senate
2Public administration in changemore quality,
better service
- Focus on developing power
- 1 approach?
- Complementary strategies
- Need for constant awareness on changing social
dynamics - Incentives
3Public administration in changemore quality,
better service
- Learning process
- Exchange of experience
- Feedback from civilians and companies
- Networking in the public sector
4Public administration in changemore quality,
better service
- More aspects on reform in the public sector
- 1. political reform
- 2. reform of management (general and operational)
5Public administration in changemore quality,
better service
- Reliability
- Institutional legitimacy
- Trust
- representative legitimacy
- Satisfaction
- good public services
6Public administration in changemore quality,
better service
- Downward spiral of trust
- Incidents ? more rules ? too much administrative
density ? diminishing enforcement ? - GROWING DISTRUST AND DISSATISFACTION
7Public administration in changemore quality,
better service
- CORE BUSINESS OF (LOCAL) GOVERNMENT ?
- ? EFFICIENCY
- ? EFFECTIVITY
- ? TRUST
- ? STRONG SOCIAL BASIS
8Public administration in changemore quality,
better service
- PRIMARY PROCESS/TASK FOR POLITICS
- REPRODUCTION OF LEGITIMACY
- KEEP UP THE SYSTEM
- PRIMARY PROCESS/TASK FOR THE ADMINISTRATION
- PROFESSIONAL ADVICE
- GOOD SERVICES
- AWARENESS OF SOCIAL ENVIRONMENT
9Public administration in changemore quality,
better service
- 3 TRACKS NOW IN THE NETHERLANDS
- Enforcement of (local) democracy
- Innovation in public administration
- Innovation in operational management
- RED LINES INTEGRITY AND TRANSPARANCY
10Public administration in changemore quality,
better service
- Innovation of political institutions 2002
- A more dual system
- Strengthening the local council
- Focus on legislative framework, control and
representation
11Public administration in changemore quality,
better service
- Focus on political control
- ? Planning and control (respons)
- ? Research of the council
- ? Auditors chamber
12Public administration in changemore quality,
better service
- PROGRAM OF THE CENTRAL GOVERNMENT
- MODERNIZING PUBLIC ADMINISTRATION
- RESULT
- a better performance by the government with a
reduced bureaucratic burden
13Public administration in changemore quality,
better service
- 4 AMBITIONS
- The government will improve its service provision
to the citizens - The government will regulate less and differently
- Central government will organize itself better
- Central government will reform its relations with
provinces and municipal councils (the Code)
14Public administration in changemore quality,
better service
- Improving service provision
- 65 of the public service over internet in 2007
- One-off provision of data from citizens
- Binding agreements for electronic data exchange
- Authentication facility on line
15Public administration in changemore quality,
better service
- Less and differing regulation
- Reduction of administrative burden of 25
- Assess new regulation to avoid new administrative
burden - More attention to alternatives like self
regulation - Agreement with Europe to reduce administration
16Public administration in changemore quality,
better service
- Better organization of central government
- Downsizing advice system
- Limiting hiring of external contractors
- Stimulating shared services
- Restructuring national civil service
17Public administration in changemore quality,
better service
- Reforming relations with decentralized government
- A coalition with the organizations of
municipalities and provinces - To develop performance comparison of various
government bodies - Reduction of regulation
- Reduction of specific grants to decentralized
government - Cooperation on quality management systems
18Public administration in changemore quality,
better service
- Local government innovated
- Public service program
- Quality management
- Benchmarking
- Cooperation and shared services
- Improving planning and control
19Public administration in changemore quality,
better service
- Better service
- 1 system for a telephone number for all
municipalities - More transparent decision making
- 1 service point for all municipal services
20Public administration in changemore quality,
better service
- Quality management
- Benchmarking
- A national charter on municipal qulity
- Developing one general system (ISO, INK)
- A role for the VNG as a sector organization
- More transparency in public financial performance
- Visitation of citizens