The Magic

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The Magic of Exceptional  Customer
Service Leadership
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Confession There is no Magic
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Confession There is no Magic Its Doing
Ordinary Things  Extraordinarily Well
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Lessons From Disney Be Willing to
Change To Remain the Same
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Organizations That Reinvent Themselves  
Doug Lipp
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Organizations That Reinvent Themselves Will Domin
ate Their Market!   Doug Lipp
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Maximize Your Potential
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Maximize Your Potential Overcome the Obstacles
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Maximize Your Potential Overcome the Obstacles
Create the Opportunities
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The Obstacles
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Obstacle 1   Let The Old Ways Rule
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•  
• Old Ways
• Stuck in A Rut
• Weve never done it this way
• Order-Taker
• Im not in sales
• What would Walt say?

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Obstacle 2 Were Soooo Good
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• Soooo Good
• Arrogance
• Complacency
• The One-Trick Pony

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Obstacle 3 Everyone Else is A
Jerk Incompetent Too Demanding
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• Everyone Else is a Jerk
• Mutual Bashing Contempt
• Robotic / Self-Centered
• Other Persons / Groups Fault

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Obstacle 4 Save Your Way to Prosperity

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• Save Your Way
• to
• Prosperity
• Fire the Matterhorn Climbers!
• Tinkerbell? Whats the ROI?
• Who Needs Training?
• Dont Value Your Value

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The Opportunities
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Opportunity 1 Communicate Communicate
Communicate
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Communicate
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• Communicate
• Tear Down the Walls

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• Communicate
• Tear Down the Walls
• Consistency Discipline

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• Communicate
• Tear Down the Walls
• Consistency Discipline
• Words Actions Execution

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Communicate Hire Right

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Communicate Hire Right
Train Right
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Communicate Hire Right
Train Right Treat Right
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Communicate To Achieve Sustain
Your Culture
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Opportunity 3 The World Is Changing Are
You?
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Opportunity 4 Creativity Disney Style Know
Your Customer!
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Opportunity 4 Creativity Disney Style Walk
In Their Shoes
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Walk In Their Shoes From Ordinary to
Extraordinary
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Walk In Their Shoes From Ordinary to
Extraordinary Solve Their Problems!

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Walk In Their Shoes From Ordinary to
Extraordinary Solve Their Problems!
Prove Your Value!
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Walk In Their Shoes From Ordinary to
Extraordinary Where did I park my car?

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Walk In Their Shoes From Ordinary to
Extraordinary When is the 300 Parade?

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Walk In Their Shoes From Ordinary to
Extraordinary Tigger Teambuilding