READ ME FIRST - THEN DELETE THIS SLIDE

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READ ME FIRST - THEN DELETE THIS SLIDE

• This presentation has been developed to support
  partners (participating in the Xerox Partner
  Print Services programme) with customer
  engagements. Throughout this presentation, the
  partner will need to review the content to modify
  as appropriate for its respective MPS offering.
  Print Services Land and this template have been
  developed only for demonstration as a surrogate
  for the XPPS partners actual logo and design.
  Please modify according to your business
  branding.
• Each slide is supported by speakers notes where
  appropriate. You may wish to familiarise yourself
  with these notes before presenting. To view,
  select notes page within the view menu of
  this PowerPoint presentation.

MPSPA-04EA
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Presenter Notes - delete after reading

• The presentation is customisable - select the set
  of slides that are appropriate for your client
  discussion.
• View in Presentation Mode as we have included
  slides with click throughs to additional
  slides
• We have provided
• Customisable agenda
• Customisable meeting objectives
• Customisable client challenges - we provided
  initial suggestions
• How we meet the challenges slides with click
  throughs use the slides that correspond to
  your clients challenges
• Clients current needs/future needs discussion
  opportunity to discuss managing your clients
  current multivendor environment and migrate to
  optimisation over time (delete if not applicable)
• Global Service Delivery - provided an option with
  global messaging or slide that is more
  local/regional - (delete the one that you do not
  need)
• All of the Industry Recognition slides are
  included starting with a Number1 leader slide
  with click throughs to the industry analysts
  slides - including a quote slide for each analyst
  firm. Select the ones that are appropriate to
  your client discussion.
• A slide to aid a discussion on multivendor
  support (delete if not applicable)
• Customisable Next Steps slide - we provided a few
  initial suggestions
• The opportunity to discuss Solutions Messaging -
  to further the discussion on extending the value
  of the Xerox MPS solution such as mobile (delete
  if not applicable)

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Control Costs and Increase Your Office
Productivity
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Agenda

• Your Objectives
• A View From Our Clients and Industry Analysts
• Challenges In Your Office
• Services We Provide
• Our Proven Approach
• Service Delivery Excellence
• Client Examples and Industry Recognition
• Next Steps - Building Your Print Services
  Business Case
• Optional Extending the Value of Services with
  Solutions

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Your Business Objectives

• lt Add customer objectives here or remove slide
  for whiteboard sessiongt

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What Our Clients Are Saying
I need lower and consistent print costs using
less administrative resources.
Reduce Our Print Costs
Help me manage my current printers without
capital investments while reducing my IT
workload.
Manage Our Current Printer Fleet
Recommend an optimal print environment that
includes consolidating the number and type of
print devices.
Right Size Our Printer Fleet
Support our sustainability initiatives by
reducing waste and power consumption .
Reduce Our Carbon Footprint
Support our print security policies helping us
control access to intellectual property.
Help Us Meet Our Security Requirements
Improve my printer fleet performance to help
employees stay focused on their business goals.
Improve Our Productivity
We need business process solutions that
integrate IT, document and business operations.
Improve Our Workflows
We need print solutions that support our mobile
and virtual workers.
Support Our Mobile and Virtual Workers
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What The Industry Is Saying
Most companies spend about 6 of annual revenues
on print and output activities. - InfoTrends
Companies can save an average of 28 in annual
costs by deploying a rigorous MPS Programme - IDC
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Challenges In Your Office
Cost Management and Control
Productivity and Availability
Environmental Sustainability
Security and Compliance
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Xerox Partner Print Services - Unmatched Value
Simplified Multivendor Device Management Asset
Optimisation
Automated Multivendor Supplies/ Consumables
Proactive Multivendor Break-Fix
Services/Monitoring
Consolidated Invoices/ Billing
Actionable Reporting
A Single Point of Contact
Change Management
Solutions
MobilePrint
Document Scanning and Faxing
Cost Control, Security and Authentication
Document Management
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How We Meet Your Challenges
Cost Management and Control
Productivity and Availability

• More

• More

Environmental Sustainability
Security and Compliance

• More

• More

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A Proven Approach

• Manage
• Proactive multivendor incident management and
  supplies replenishment
• Reporting to monitor results

• Assess
• Professional fact-based audit of current
  multivendor print infrastructure
• An accurate Total Cost of Ownership (TCO)

• Design
• Design a print infrastructure based on your
  needs
• - Manage existing multivendor fleet
• - Recommend an optimal print environment

• Implement
• Implement the agreed-to design
• Support your staff through the transition
  process, enabling user adoption and results

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Supporting Your Current and Future Objectives
We take a flexible and comprehensive approach to
delivering results year after year
Optimisation and Continuous Improvement Recommen
d an optimal print environment Evaluate work
practices to improve workflows
Multivendor Printer Management Manage your
current multivendor printer fleet
Cost Management and Control
Productivity and Availability
Security and Compliance
Environmental Sustainability
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Global Customer Service and Delivery Excellence

• Over 12,000 service professionals operating
  within industry-aligned service delivery
  standards across 170 countries
• Resources
• Technology architecture and system integration
  services
• Continuous, integrated solution and portfolio
  innovation
• Technology
• Common platform and service architecture
• Assessment, certification and security services
• Processes
• Over 50 multilingual global delivery centers
  worldwide
• 24/7 global infrastructure support and hosting
  services

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Customer Service and Delivery Excellence

• Over 12,000 service professionals operating
  within industry-aligned service delivery
  standards
• Resources
• Experts in technology architecture and system
  integration
• Technology
• Common platform and service architecture
• Assessment, certification and security services
• Processes
• Benchmark processes to manage your print
  environment
• End-user support, training and on-going
  communications
• Local, regional and global expertise and delivery
  capabilities

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Leading the Way
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There can only be one leader.
Xerox is Number 1 in MPS Xerox.com/MPS
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Xerox - A Leader in Managed Print Services

• Established and respected Leader
• Over 10 years in Managed Print Services
• Thousands of MPS deployments globally across all
  industries showcasing measurable client results

Powerful Brand and Trusted Partner

• Unparalleled portfolio of services
• Supporting all clients from SMB to enterprise
• Unique training and accreditation programmes

World-Class Portfolio
Technology and Innovation

• Integrated proven technology platform and tool
  suite
• Over 9,400 active patents
• Ongoing business process integration with Xerox
  Services

• Over 50 Global Delivery Centres worldwide
• Consistent, reliable and predictable service,
  supporting all geographies
• Industry standard aligned processes

Global Delivery
MPS Leadership
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Aligned to Your Priorities
25-30 reduction in print related expenses
Reducing Costs
Device supplies and service managed for you
Improved Productivity
Mitigating risk with device and data protection
Security
Reduce waste and energy consumption
Sustainability
Better service expertise beyond print
Innovation
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Next Steps

• lt Add next steps here or remove slide for
  whiteboard sessiongt
• Stakeholder meeting to identify pain points and
  requirements
• Perform a high-level joint discovery to
  understand the business issues and potential cost
  savings
• Senior sponsorship of a project to assess
  potential savings and improvement

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Cost Management and Control Challenges

• Fiscal Constraints - budget cuts
• Total costs unknown with office print devices
  and supplies expensed over many different budget
  lines
• Difficult to control the number of multivendor
  devices
• Expensive and under-utilised office print
  devices
• No single owner with responsibility for managing
  the devices, consumables and service
• Multiple suppliers for consumables
• Administration burden and cost to process
  multiple invoices and meter-read collection

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Environmental Sustainability Challenges

• Environmental sustainability goals
• Need to reduce the carbon footprint, power usage
  and waste to meet sustainability goals
• Paper usage too high
• More responsible disposal and recycling across
  the office

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Security and Compliance Challenges

• Control access to mitigate risk
• Regulatory requirements are mandating protection
  accountability
• Need to effectively monitor and manage the
  devices and provide an audit trail for a secure
  document infrastructure

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Productivity and Availability

• Resource limitations - doing more with less
• Multiple vendors managing print devices
• Various Service Level Agreement (SLA) between
  vendors, leads to inconsistent reporting
• Multiple contact points and different processes
  for equipment and consumables impacts employee
  productivity
• Multiple service calls to achieve resolution
• Device supplies not available when needed

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Cost Management and Control

• What we deliver
• An approach that supports your short and long
  term print fleet objectives, managing your
  current multivendor office print fleet and
  leading to optimising company assets on your
  balance sheet
• Reduce print related spend by up to 30
• Simplified billing
• How we deliver
• Standardisation of your equipment, service level
  agreement, support and process
• Enable transparency of cost and pricing
• Streamline invoice processes and provide a single
  point of contact
• On-going reporting to monitor and improve results

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Environmental Sustainability

• What we deliver
• Reductions in energy consumption, CO2 and solid
  waste disposal
• How we deliver
• Leverage energy-efficient devices and new
  eco-friendly technologies such as solid ink and
  emulsion aggregate toner
• Help eliminate the stockpiling of consumables
• Provide environmentally responsible consumables
• Promote reasonable use of paper

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Security and Compliance

• What we deliver
• Protect unauthorised access of your confidential
  information
• Protect documents from inappropriate distribution
• How we deliver
• Enable user authentication at the device
• Protect documents by encrypting stored
  electronic information
• Track and report on devices
• Provide an audit trail on moves, additions and
  changes to allow you to guard against potential
  vulnerabilities
• Provide a ISO27001-certified data hosting
  facility
• Supply additional security features on devices to
  control access and track usage

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Productivity and Availability

• What we deliver
• Seamless integration between your office and IT
  environment
• Proactive support for end users
• Increased uptime
• Centralised support and simplified billing
• How we deliver
• Drive uptime, output quality and increased user
  productivity through proactive device monitoring,
  and supplied replenishment and management
• Real time alerts to maximise device productivity
• Industry recognised service delivery centres
• Standard Service Level Agreements (SLAs)
• Single point of contact and consolidated
  reporting to track and monitor your device spend
  and operational performance metrics

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Backup Slides
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Mobile means freedom Xerox Mobile Print Solution

• Simple Convenient Secure
• Print simply, conveniently and securely from your
  mobile device to a Xerox multifunction printer
  in your network
• Enables you to be more efficient and productive.
• Maximises the tools already in hand.
• Helps mobile workers print seamlessly, securely,
  productively.
• Delivers the freedom to focus on real business,
  on the go.
• Releases documents currently trapped in mobile
  devices.

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Xerox Partner Print Services

• A trusted partnership driving a win, win for
  customers and MPS providers.
• As a partner working with Xerox we get proven,
  global services, technology, tools and support
  from a company recognised as a leader in Managed
  Print Services.

Services, Systems and Support
A Trusted Brand
A Proven Approach
Training, Mentoring and Accreditation
Assess
Design
Advanced Software Tools
Specialised Customer Service Centers
Implement
Manage
Award-Winning Xerox Hardware
Xerox Accredited Print Services Provider means
that a Xerox Accredited Print Services provider
has successfully completed certification training
and all other Xerox requirements for obtaining
accreditation. XEROX and XEROX and Design are
trademarks of Xerox Corporation in the United
States and/or other countries.
Xerox and Non-Xerox Break-Fix Services/Supplies
Marketing Tools and Support
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Manage Your Multivendor Printers

• Multivendor Client Challenges
• Supplies replenishment for multivendor printers
• Managing the administration of the break-fix for
  the multivendor fleet with multiple contacts
• Multiple invoices to process and pay
• Xerox Partner Print Services
• Supporting your multivendor printers
• Automated supplies replenishment
• Automated meter reads
• Multivendor break-fix
• Multivendor device monitoring and alerts
• Consolidated fleet billing
• Single point of contact

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You Print Services Provider Should

• Deliver results, ongoing savings and improved
  service
• Meet the needs of your business with flexible
  MPS service offerings
• Address environmental sustainability
• Enhance information security and enable
  regulatory compliance
• Boost worker productivity
• Reduce your IT departments support and service
  burden
• Provide a single point of contact and
  consolidated management reporting
• Be able to reference successful Managed Print
  Services accounts

Business process professionals have a
significant opportunity to cut costs, fill gaps
in compliance and security, and make a tangible
impact on environmental sustainability by taking
a hard look at how organizations use office
devices. Forrester
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Cloud-based MPS Platform
Device Discovery and Monitoring Discovers
devices, collects meter reads, collects device
status
Sales Contract Management Sales management and
contract activation
Assessment and Optimisation Mapping, assessment
and optimisation capability
Customer Service Portal Web portal for customers
to share service information
Service Management and Delivery Asset and
incident management
Business Intelligence Standard reporting from XSM
data warehouse

• Platform serves all of our MPS offerings
• Level of sophistication and scale will drive
  platform elements
• Most sophisticated offerings help clients control
  all their print and provide for ongoing
  optimisation

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Xerox is positioned as a leader in 2011 Gartner
Magic Quadrant for Managed Print Services.
Source Gartner, Inc. Magic Quadrant for Managed
Print Services, Worldwide by Ken Weilerstein et
al, October 25, 2011 Reprints available upon
request, or visit http//www.consulting.xerox.com
/industry-recognition/enus.html Gartner does not
endorse any vendor, product or service depicted
in its research publications, and does not advise
technology users to select only those vendors
with the highest ratings. Gartner research
publications consist of the opinions of Gartner's
research organization and should not be construed
as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to
this research, including any warranties of
merchantability or fitness for a particular
purpose
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Consistent global delivery capabilities are a
key differentiator for Xerox, and they continue
to build out their infrastructure.
Source IDC, IDC MarketScape Worldwide Managed
Print Services 2011 Hardcopy Vendor Analysis by
Holly Muscolino
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Approved for External Use by Xerox and its
Partners
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Xerox continues to be poised to meet customers
changing needsextending to production center
support, mobile solutions, IT outsourcing
integration and offerings.
Source Forrester Research, Inc., The Forrester
Wave Managed Print Services, Q2 2012 by Craig
Le Clair, et al May 10, 2012
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Xerox is in a class of its own, with a mature
enterprise MPS offering that extends to business
process outsourcing (BPO) and IT outsourcing
(ITO).
Source Vendor Landscape Managed Print Services
Quocirca, March 2012
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