Chapter 4 Employee Involvement

1
Chapter 4 Employee Involvement

• Motivate and inspire everyone to be on the same
  page

2
Employees Needs and Wants (Maslows Hierarchy)
3
Frederick Herzbergs Theory

• Motivators Recognition, responsibility,
  achievement, advancement, and the work itself.
• Hygiene Factors Low salary, minimal fringe
  benefits, poor working conditions, ill-defined
  organizational policies, and mediocre technical
  supervision.

4
Seek To Be Understood Effective Communication

• Find time to communicate (2 way)
• Ask motivational questions
• Invite participation
• Ask open questions
• Listen more than you speak
• Remember to ask lots of questions
• Pay attention to nonverbal reaction
• Stimulate thinkingRef Alexander Hiam,
  Motivational Management, Inspiring Your People
  for Maximum Performance, AMACOM (2003)

5
Empower the Team Providing Challenging
Opportunities

• Process improvement team
• Cross-functional team
• Natural work team
• Self-directed team

6
Employee Suggestions Using Feedback to Motivate

• Be progressive and regular
• Remove fear
• Keep it simple
• Respond promptly
• Reward the idea

7
Recognition and Reward Creating an Environment
for Continuous Improvement

• Timing Use recognition and rewards to finish the
  job not start it
• Recognize and reward EFFORT and INITIATIVE
• Give credits where it is due, more does not hurt,
  but less will.
• Resources be innovative.

8
Empower People

• Give people tools to perform to their best
• Provide necessary resources