Module 4

1
Module 4

• Exchanging Information

2
Module Contents

• Unit 17. Can I ask some questions?
• Unit 18. Id like some more details
• Unit 19. Could you tell me more?
• Unit 20. When can we meet?
• Unit 21. Avoiding misunderstandings
• Unit 22 Thank you for your order

3
Unit 17

• Can I Ask Some Questions?
• Asking questions and giving answers . Speaking
  politely

4
Aims of this unit

• Improve accuracy when asking and answering
  questions
• Develop ability to sound polite
• Learn some useful phrases to use when introducing
  a question

5
Words Expressions

• Interim
• Project ??
• Interrupt ??,??
• Supplier ???
• Next stage ????
• Team leader ???,?????

6

• A1 Discuss about the pictures
• A2. Raise questions according to the answers
• ? A3 Listen and decide if the people asking
  and answering sound polite or not

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A.  Discussions

• ? A1 Discuss about the pictures
• ? A2. Raise questions according to the answers
• ? A3 Listen and decide if the people asking and
  answering sound polite or not

8
B.  Task fulfilling

• Think of two people you know, e.g. business
  colleagues, clients or suppliers. Note down
  information about them in the form in the
  textbook. P39

9
Advice box

• The only way to get information from people is to
  ask them questions. Don't wait for them to tell
  you what you want to know because they may not
  realize what you dont know. Most people like
  being asked questions because it helps the to
  find out what you need to know.

10
C. Role-playing

• File 12 on p.122 --- File 43 on p. 134

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Unit 18

• Id like some more details
• Asking about details, specifications, numbers and
  prices

12
Aims of this unit

• To practice asking questions to find out
  information about details, specifications,
  numbers and prices
• To learn some useful words expressions to use
  when checking information and giving the
  requested information

13
A12 Words Expressions

• Bar code
• Label ??
• Calendar ??
• Serial number ???,??
• Invoice ??
• Under pressure ?????

14
A

• A1. discussion on the pictures and the related
  questions
• A2 Listen to the recording and fill in the form
• A3 Make up some numbers and dictate to your
  partners

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A2 answers

• 1. 01 181 776 9672
• 2. 44 1398 134561
• 3. 049 PR 109423 990112
• 4. 522 13114
• 5. 4550 1903 1258 5668
• 6. PJ 99019
• 7. 797 M1061011
• 8. WV 028912

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B 12

• different numbers and the way of saying them
• ?Listening to the recording
• ?Practice saying

17
C.

• C 1 Listen and repeat
• C2 Role-playing
• File 14 on page 123 ---- File 50 on page 137

18
Unit 19

• Could you tell me more?
• Asking follow-up questions . Answering difficult
  questions

19
Aims of this unit

• To develop ability to ask follow-up questions.
• To learn some useful phrases to use when being
  not able to answer a question quickly and have to
  gain time to think, or delay the answer.

20
A. Words Expressions

• To check ??
• To raise prices ??
• To get back to you (??)??/?????
• Stocks ??,??
• Online catalogue ????

21
A

• A1. Listening and discuss the given questions
• A2 Discuss and write down your answers
• A3. Listen and decide which of the two follow-up
  questions seems more appropriate

22
Suggested answers

• Oh, good. What was the weather like?
• Oh, what part of England do you come from?
• Oh, when were you here before?
• Which airline did you fly with?
• Oh, dear, what went wrong?
• Oh, good. Which hotel is it?

23
B.

• B1. Listen and repeat,
• B2. Role-play
• File 17 on p.124 --- File 48 on p. 136
•  
• B3 HW reply to the e-mail on p. 43, with
  reference to files 17 48.
• .

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Unit 20

• When can we meet?
• Arranging appointments and meetings

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Aims of this unit

• To practice exchanging information in order to
  arrange appointments and meetings
• To learn some useful phrases to use when
  arranging an appointment or meeting

26
Words Expressions

• Brainstorming ????
• Dentist ??
• Be due (on) (????)??
• To consult a diary ???
• At the latest ??
• apart from ??,????

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  A

• A1. listen and add the missing information to
  the diary for Mon and Tue
• A2. Role-playing (Chris Terry)

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A1. Suggested answers

• Monday 1st
• 900 work on report for Mr Pearson
• 1100 meet Mr Braun
• 1230 Lunch with Ms Ford at Palace Hotel
• 1430 Remember to call Arena International
• 1730 Report due for Mr Pearson
• 1830 Betty Dixon calling from Seattle
• Tuesday 2nd
• 845 Brainstorming meeting with Marketing staff
• 1115 Anne-Marie from Switzerland arrives
• 1200 Tour of factory with Anne-Marie
• 1300 Lunch at Lorenzos with Anne-Marie, Dick
  and Tony
• 1530 (CANCELLED)
• 1630 Dentist

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BC

• B1. Listen to the phrases and practice saying
  them. The phrases will be useful on B2
• B2. Zig-zag conversation. Take turns to play the
  role in the phone conversation.
• C. Role-play File 18 on p.124 ---
  File 49 on p.136.

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Unit 21

• Avoiding misunderstandings
• Dealing with cultural differences
•  

31
Aims of this unit

• To improve ability to deal with cultural
  differences
• To become more sensitive to the way people from
  different cultures behave
• To learn some useful phrases to use when dealing
  with people from different cultures

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Vocabulary

• Attentiveness
• cultural diversity ????
• Sincerity ??
• blood type ??
• To embarrass ?/???
• to touch ??
• Confrontation ??,??
• eye contact ????

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A

• A1. discussion on the pictures and the related
  questions
• A2 Listening
• ? read the advice through
• ? listen to the recording
• ? match the advice and countries or regions
• A3 Discussion which of the advice you also give
  to visitors to China? And which you would not
  give?

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B

• B 1 study each case and discuss
• ?Why does each misunderstanding happen?
• ? What should each person do and say?
• B23 discussions

35
First names

• In Germany business people prefer to be called by
  their full title and even co-workers dont use
  first names. Herr Dr Berger probably thought that
  Hank Carter from the USA was disrespecting him.
• Dr Berger should have explained this to Mr
  Carter Oh by the way Mr Carter, in Germany I
  think youll find that people prefer to be called
  by their full title. Actually even co-workers
• Mr Carter should have done his homework before
  the meeting and adapted his behaviour Im very
  sorry, Herr Doktor Berger, I didnt mean to upset
  you. In my country we like to use first names to
  show we are being friendly

36
Hugs and kisses

• In Korea (and many other parts of the world) it
  is not usual for male business associates to hug
  or kiss females even if they know them well. Jos
  Garcia from Spain was showing his Korean
  counterpart that he like her, but he went too
  far.
• Joe Garcia shouldnt hug and kiss her. He should
  just say Its really great to see you again
• Hyun Kim Lee should try not to be embarrassed and
  say afterwards oh, by the way Jos, in Korea
  its not a good idea to

37
Silence

• In the UK, silences during a meeting a considered
  awkward and embarrassing, which is why Bill tried
  to fill the silences. In Japan silence is an
  integral part of a meeting and someone who talks
  too much is considered to be empty-headed.
• Bill should keep quiet
• Mr Tanaka should be more tolerant.

38
Personal questions

• In Taiwan it is considered friendly to ask
  questions like these to help put you at your
  ease. Don was embarrassed because in the USA
  personal questions like these are not usually
  asked until you know someone well. Many people in
  Asia believe that ones blood type controls ones
  personality.
• WJ Chang should ask Don about his journey and
  other less personal things so, Don, what was
  your journey like?...
• Don should try not to be embarrassed. He should
  answer the questions yes, Ive been married for
  10 years. We have two kids, a boy and a girl. Im
  afraid I dont know my blood type its not the
  sort of thing we know in the States.

39
Titles

• In Australia people tend to be more egalitarian
  than in Austria and set little store by titles.
  They probably thought Mr Weiss was being
  pretentious.
• Mr Weiss should announce himself as Hans Weiss.
• Someone should tell him not to use his title in
  Australia we dont use titles much, by the way.
  And your title is rather hard to understand
  because theres no equivalent here

40
Time

• Meetings usually start a little late in France
  and they overrun at the end. In the USA meetings
  tend to start and finish punctually. Monsieur
  Leroi thought Tina was being rude and rejecting
  his hospitality.
• He should apologize for being late (or try to
  arrive on time). they should agree when the
  meeting really finishes Im sorry Im so late.
  The meeting is scheduled to end at 5pm, but is it
  all right if we go on for another half hour if
  necessary?....
• She should probably expect a French person to
  arrive late. She shouldnt take umbrage because
  she is kept waiting. If she really has to leave,
  she should make this clear at the beginning
  The meeting is scheduled to end at 5pm, and Im
  afraid I really have to leave then because I have
  a plane to catch

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Unit 22

• Thank you for your order
• Dealing with problems with orders

42
Aims of this unit

• To improve ability to understand information
  given unclearly.
• To practice gathering, processing and exchanging
  information
• To learn some useful phrases to use

43
Words Expressions

• Consignee
• to process an order ????
• Footstool
• shipping note ????
• Inventory ??,????
• truck load ????
• parasol

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A1 Suggested answers

• Listening and decide which Q should be asked
• 1.  Did you say 50 or 15?
• 2.   Is that the19th of this month or next
  month?
• 3.  Do you want them shipped to the factory or
  warehouse?
• 4. How do you spell the name of the consignee?
• 5.  How do you spell Richmond?
• 6. Is the postal code 89372 or 89732?
• 7.  How can we get them to you quickly?
• 8. What is the total quantity you require?

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B1. read and practice

• ? make sure everyone has the background
  information, read the document
• ? discuss what to do
• ? write a reply
• Oral practice Order the product over phone.

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B2. Role-play

• File 64 on p.142 --- File 33 on p. 130