Older Americans Act Assessment Manual

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Older Americans Act Assessment Manual
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Introduction

• Use this section to Welcome O3A Trainees to the
  Aging Network!
• In this section, you will learn about
• The purpose and objectives of the Older Americans
  Act (OAA)
• The Administration on Aging
• The Aging Network
• Oklahomas Aging Network (Include information
  about your AAA, too.)
• Area Plans

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It includes links to view online

• The Older Americans Act
• Frequently Asked Questions about the 2006
  Re-Authorization of the Act

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What qualifies someone for Older Americans Act
(Title 3) Services?

• Being 60 or older
• But we are not an entitlement program.

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Rather, we place special emphasis on reaching
those people who

• Live in rural areas
• Have the greatest economic need
• Have the greatest social need
• Are low-income minority individuals (we pay
  particular attention to these individuals)
• Have severe disabilities
• Have limited English proficiency
• Have Alzheimers disease and related disorders
  with neurological and organic brain dysfunction
  (and their caregivers)
• Are at risk for institutional placement

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The ADRC

• What it is
• What is its mission
• What is its purpose

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Options Counseling

• It involves having many world class
  conversations over time about important life
  issues.
• The problem is, people arent starting the
  conversation!

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Turn in the manual to page 9 to see an
illustration of what this conversation might be
like

• You will notice that I As, Outreach Workers and
  Site managers are at the beginning end of the
  conversation. They are often the first point of
  contact.

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Information and Referral Process

• Step One Contact
• Step Two Assessment
• Step Three Clarification
• Step Four Information and Referral
• Step Five Review and Follow-up

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Step One Contact

• When we and our partners hire people who are
  first points of contact we look for people who
  are
• Warm
• Friendly
• Approachable
• Helpful
• Knowledgeable
• Committed
• We look for people persons.

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We have added a few words about

• Safety
• And
• Confidentiality

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Step Two Assessment

• When you are talking to the person you are
  interviewing, address them directly. Sometimes
  you may have a caregiver there who wants to
  answer all the questions for their loved one. In
  this situation, gently direct the conversation
  back to the person you are interviewing.

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We want to be person centered! That means

• The person being interviewed is the one making
  the decisions!
• And
• We are not only concerned about whats
  important for this person we are concerned
  about whats important to this person.

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Active Listening Skills Tip Sheet

• We have included 5 NASUAD tip sheets in the body
  of the manual. We have also included these as a
  one page handout that can be used for short
  training sessions.
• Go over Active Listening in detail during your
  training. Encourage attendees to practice these
  skills regularly.

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Document, document, document!

• Remember If you dont document it, its like it
  didnt happen.
• Go over examples in the chart of objective and
  subjective statements.

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3 more Tip Sheets are included

• Communicating with those who have hearing loss
• Communicating with those who have Alzheimers or
  other dementia
• Communicating with those who have had a stroke.

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Step Three ClarificationThis is a small step,
but so important

• You are going to summarize what you understand
  the persons need to be and repeat it back to
  them.
• Example I hear you saying that you have COPD,
  that you would like to have help around the
  house, that you would like to have a home
  delivered meal and that you are afraid of
  falling, especially when you are bathing.
• The interviewee can say yes, thats right, or no,
  what I really need is or I forgotI also need.
• Include this on the Brief Description Portion of
  the O3A (Well get to that when Virginia goes
  over the O3A.

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Step 4 Information and Referral

• Problem-solving its time to generate some
  options that might be possible solutions.
• You may have to say no to someone who doesnt
  qualify for a service.
• You may have to say no because theres not a
  service available.

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Last tip sheet

• Effective Communication with Difficult People

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Know your Resources and Resource Experts

• Introduce your I A!
• Make copies of your resource directory available
• Share and demonstrate the resource flipcharts

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What do you do if youve come up with the
perfect plan and someone says no.

• Realize that they are independent and they make
  decisions about their own life. What seems
  perfect to you may not be what they want.

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Also included

• Information about Advocacy
• Information about Navigating Difficult Situations
  (with examples of what to say when)

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Step Five Review and Follow Up

• Summarize information and resources discussed.
• Let the interviewee know you will follow up with
  a phone call to see if they were able to obtain
  services referred.
• Ask when a good time to reach them will be.
• Provide them with your contact information.

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Why We ReportWhat is N.A.P.I.S?

• This section briefly explains the National Aging
  Program Information System.
• It emphasizes the importance of collecting
  accurate data and filling out forms completely
  (and reminds to double check that everything is
  completed!
• It includes a brief description of waiting lists.

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Go Pokes!!!