Getting Staff Involved in Assessment

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Getting Staff Involved in Assessment at the
University of Connecticut Libraries Brinley
Franklin 18 January 2010
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(No Transcript)
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Campus Context

• September, 2007 - New UConn President takes
  office
• October, 2008 - Academic Plan for
• 20092014 approved by Board of Trustees
• October, 2008 UConn Provost asks each academic
  unit to update their strategic plan to support
  the Academic Plan by January, 2009

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The Academic Plan The Academic Plan identifies
three focused areas of excellence The
Environment Health and Human Behavior and Arts,
Culture, and Society The Academic Plan also
calls for advancing UConns standing in five
interrelated areas Undergraduate
Education Graduate and Professional
Education Research, Scholarship, and Creative
Activity Diversity and Public Engagement
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ACADEMIC PLAN METRICS GOALS AND ASPIRATION
The University of Connecticut seeks to constantly
improve its performance in teaching, research,
and outreach and to emerge as one of the top-20
public research universities in the nation.
Metric Baseline 2014 Goal
National ranking among public research universities 26 20
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GOAL 1 UNDERGRADUATE EDUCATION Engage our
undergraduates in an intellectually challenging
and diverse learning environment that combines
excellent opportunities in the liberal arts and
sciences with strong pre-professional education,
co-curricular activities, and research
collaborations with members of the faculty.
Metric Baseline 2014 Goal
Freshman average SAT (Math Verbal) 1192 1220
Students in top-10 of high school class 40 45
6-year graduation rate 74 78
First-year retention rate 93 95
Annual Guaranteed Admissions Program transfer students 0 30
International students comprising entering class 5.5 7
Study-abroad participation rate 18 30
Student-Faculty Ratio 171 151
Undergraduate credit hours per faculty 422 470
Classes with less than 20 students 44 47
Students entering the honors program annually 290 550
Students participating in internships annually 2,000 2,300
First-year students participating in living learning communities 17 25
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GOAL 2 GRADUATE AND PROFESSIONAL
EDUCATION Sustain and develop select graduate and
professional programs of national and
international distinction.
Metric Baseline 2014 Goal
Graduate and professional programs ranked in top-25 among public institutions 9 14
Entering students holding national fellowships/scholarships 6 15
Federally funded training programs at the university 2 6
Median time to degree - Masters 3.0 yrs. 2.0 yrs.
Median time to degree PhD (assumes no Masters) 6.0 yrs. 5.5 yrs.
Doctoral students receiving full-time (20-hour/week) assistantships funded through extramural grants, contracts 5.8 10.0
Pass rates on national licensure exams 85-100 95-100
Doctoral degrees awarded per 100 faculty 19 23
Graduate professional credit hours per faculty 80 90
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GOAL 3 RESEARCH, SCHOLARSHIP, AND CREATIVE
ACTIVITY Enhance the benefits to the state,
nation and world from faculty, staff, and student
research, scholarship, and creative activity by
increasing productivity, building on our existing
strengths and focused areas of excellence,
developing a stronger extramural funding
portfolio, and expanding the infrastructure that
supports research and strengthens our ability to
translate new discoveries into practical
applications, including our capacity in the area
of technology transfer.
Metric Baseline 2014 Goal
Recruit 145 net additional faculty 0 145
External research expenditures () per faculty 90k 100k
Extramural research awards () 186M 220M
Post-doctoral appointees per 100 faculty 14 18
Fellows in national/international learned societies/academies 139 150
Articles in refereed journals 2,154 2,400
Books published 183 200
Juried shows and curated exhibits 26 35
Artistic and creative products 770 850
Annual patent applications 23 30
Annual commercial development agreements (options, licenses) 9 15
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GOAL 4 DIVERSITY Ensure an enriched learning and
work environment by creating a more inclusive
community that recognizes and celebrates
individual differences.
Metric Baseline 2014 Goal
Tenured/tenure-track faculty from underrepresented groups 8 13
Executive/managerial from underrepresented groups 17 20
Female tenured/tenure-track faculty 34 40
Executive/managerial/ staff who are female 36 40
Undergraduate students from minority groups 18 22
First-year retention rate among minority undergraduates 91 95
Six-year graduation rate among minority undergraduates 69 78
Graduate and professional students from minority groups 14 18
International graduate and professional students 17 22
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GOAL 5 PUBLIC ENGAGEMENT Enhance contributions
of UConn faculty, staff, and students to the
state, nation, and world through appropriate
collaboration with partners in both the public
and private sectors.
Metric Baseline 2014 Goal
On campus fine and performing arts events 600 700
Off-campus fine and performing arts events 400 500
Expert consultancies to private and public sector organizations 941 1,100
Students participating in service-learning and volunteer programs 1300 2000
Campus visitors (Lodewick Visitor Center excl. performances, athletic events) 43,000 50,000
Formal outreach programs for schools or businesses 449 550
Clinical/Extension System contacts 30,531 35,000
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GOAL 6 ADMINISTRATIVE ORGANIZATION, CAPITAL
INFRASTRUCTURE, AND BUDGET PROCESSES Establish
efficient administrative, infrastructural, and
budget systems designed to efficiently realize
the goals of the Academic Plan.
Metric Completion Target Completion Target
Complete re-organization related to decanal reporting lines in Medicine, Dental Medicine, and Vice President for Research 2009 2009
Complete re-organization in the Office of the Provost related to leadership of institutional research, community outreach, regional campuses, international programs, and diversity. 2010 2010
Develop integrated plan for enhanced diversity programming across all UConn campuses 2009 2009
Implement Sunset Policy Selective Investment Principles for re- allocation from low priorities/unsuccessful programs to high priority programs (see Appendix II) 2009 2009
Conduct annual assessment of alignment between UCONN 2000/21st Century UCONN and Academic Plan progress Ongoing - Annual Ongoing - Annual
Review base budgets and develop reallocation plans to support the goals of the Academic Plan. Ongoing - Annual Ongoing - Annual
Establish space allocation policy within every college and school 2010 2010
Review information technology infrastructure and systems. 2010 2010
Review committees, task forces, and advisory/governance bodies and eliminate those that are obsolete/redundant. 2009 2009
Review by-laws of colleges/schools to ensure consistency with University by-laws (create by-laws in units where they are non- existent) 2010 2010
Metric Baseline 2014 Goal
Endowment assets market value 316M 505M
Alumni giving rate 21 25
Annual level of private support in new gifts and commitments 55M 85M
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User Survey Results1996 - 2008
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Encouraging Library Staff to Own the Results

• Shared the user survey data that demonstrated
  user satisfaction increased between 1996 2001,
  then leveled off
• Cross-tabulated LibQUAL results for each
  respondent affiliation (i.e., School of
  Education, School of Pharmacy, Psychology
  Department)
• Engaged ARL consultants to familiarize library
  staff with LibQUAL data, radar charts, and bar
  graphs
• Required each undergraduate education librarian
  and subject specialist librarian to submit
  metrics to the Libraries Strategic Planning Team
  to improve their individual area of responsibility

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UConn Libraries Strategic PlanGoal 1 Actively
support our undergraduates with intellectually
challenging and diverse resources
Metric Baseline 2014 Goal
Increase number of technology-enhanced group study rooms/spaces for small group collaboration, student meetings, and tutoring. 4 10
Annual number of Libraries-sponsored events aimed at undergraduates 1 per year 3 per year
Number of library-wide undergraduate-focused qualitative assessments of information literacy 0 1
Number of faculty initiatives (forums, colloquia, etc) on infusing information literacy into the curriculum and assessing student skill development 1 per year 3 per year
Increase perceived level of service quality in ranking of modern equipment that lets me easily access needed information relates to LibQUAL question IC-5 7.41 8.00
Increase perceived level of service quality in ranking of library Web site enabling me to locate information on my own relates to LibQUAL question IC-2 7.07 7.77
Increase perceived level of service quality in ranking of quiet space for individual activities relates to LibQUAL question LP-2 7.07 7.77
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Graduate and Professional Education Goal 2
Enhance strategic graduate and professional
programs through active library liaison
engagement and resource support.
Metric Baseline 2014 Goal
Increase dedicated study and practice space for grad students by 10 5830 ft2 6413 ft2
Increase number of masters theses in repository 145 200
Increase User Survey overall satisfaction with individual study space by 5 3.92 4.1
Increase in perceived level of service quality in ranking of quiet space for individual activities. relates to LibQUAL question LP-2 7.0 7.4
Increase perceived level of service quality in ranking of library Web site enabling me to locate information on my own relates to LibQUAL question IC-2 7.11 7.6
Increase perceived level of service quality in ranking of easy to use access tools relates to LibQUAL question IC-6 7.28 7.7
Increase perceived level of service quality in ranking of e-resources accessible from home or office. relates to LibQUAL question IC-1 7.28 7.7
Increase percent of subject pages updated to new format to 100 0 100
Increase perceived level of service quality in ranking of community space for group learning and group study. relates to LibQUAL question LP-5 6.87 7.3
Increase User Survey overall satisfaction with group study space 3.53 3.75
Establish a program to provide UConn library materials to users at no cost through Document Delivery/InterLibrary Loan (DD/ILL) 0 2500
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Research, Scholarship, and Creative ActivityGoal
3 Actively support faculty, student and staff
research, scholarship and creative endeavors
through quality instruction, liaison
collaboration, collections, and information
access.
Metric Baseline 2014 Goal
Deposits of items in DigitalCommons_at_UC 4800 7200
Number of project partnerships between library and other campus, government or private entities 10 14
Increase number of e-journals accessible to users by 4 17,300 18,000
Increase number of objects digitized by 5 per year 65,800 69,100
Increase usage statistics for digitized objects by 10 per year 573,167 630,480
Increase student and faculty awareness of liaison program in User Survey 50 75
Increase percentage of budget spent on digital format resources 80 90
Increase annual number of research consultations by academic liaisons and curators 1000 2000
Increase perceived level of service quality in ranking of print or electronic journal collections needed. relates to LibQUAL question- IC8 7.21 7.5
Increase in perceived level of service quality in ranking of electronic information resources needed. relates to LibQUAL question IC-4 7.21 7.5
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DiversityGoal 4 Ensure an enriched learning and
work environment by creating a more inclusive
community that recognizes and celebrates
individual differences.
Metric Baseline 2014 Goal
Professional library staff from underrepresented groups 10 14
Retention rate among professional library staff from underrepresented groups (remain at UCL for over 5 years) 50 60
Number of primary resource collections documenting underrepresented groups 44 50
Number of public programs per year related to diversity 4 6
Number of exhibits per year related to diversity 3 5
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Public EngagementGoal 5 Enhance the
contributions of UConn Libraries staff to the
state, nation, and world through public
programming and appropriate collaboration with
partners in the public and private sectors.
Metric Baseline 2014 Goal
Number of registered fee-based and exempt Community Borrowers 150 250
Number of library facilities public uses/rentals 10 20
On-site public uses of the Dodd Research Center collections and services by outside organizations 10 20
Number of oral histories of Connecticut leaders 864 900
Number of public engagement-related digital collections 2 7
Number of annual consultancies to public sector organizations 5 10
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Library Administrative OrganizationGoal 6 Adopt
a new library organizational structure that
aligns with and supports the Universitys
Academic Plan.
Metric Completion Target
Complete library staff and associated budgetary restructuring to correspond to the Academic Plan goals of Undergraduate Education, Graduate and Professional Education (including research, scholarship, and creative activirty), Diversity, and Public Engagemnent June 30, 2009
Metric Baseline 2014 Goal
of Library Staff on Undergraduate Education Team 12 15
of Library Staff with Academic Liaison roles 23 28
Increase the percentage of externally funded library expenses through private giving, grants, contracts, and income generating activities 3 5
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Getting Staff Involved in Assessment at the
University of Connecticut Libraries

• Stressing the Importance of Library Assessment on
  a metrics-oriented campus thats striving to
  improve its national ranking
• With ARLs help, getting the Library staff to
  understand, interact with, and own the LibQual
  and User Survey Results, with the ultimate goal
  of continuous improvement
• Using a portfolio of instruments, measurements,
  and techniques to demonstrate how the library is
  working to improve the areas that the University
  has targeted as strategic
• Questions?
• Brinley.Franklin_at_uconn.edu