III.%20EFFECTIVE%20COMMUNICATION

1
III. EFFECTIVE COMMUNICATION

• C. COMPARISON BETWEEN ASSERTIVE, PASSIVE,
  AGGRESSIVE TYPE OF COMMUNICATION

2
How does the Assertive Nurse do the following?

1. deal with issues?
2. look at conflict?
3. approach others?
4. feel about self?
5. Achieve desired goal?

3
CHARACTERISTICS OF ASSERTIVE NURSE

• RESPONSE TO ISSUES Remains open to issues
• HANDLING CONFLICT Discusses both sides of
  conflict
• HOW APPROACHES OTHERS
• Is not a bully
• Compromises
• Does not withdraw from the situation
• HOW FEELS ABOUT SELF
• Feels good about self
• Is self-enhancing
• Respects self and others
• HOW PERCEIVES ACHIEVEMENT OF GOAL May achieve
  desired goal

4
How does the Passive Nurse do the following

1. deal with situations in which a decision needs to
   be made?
2. Appear behaviorally?
3. Handle conflict?
4. Handle own feelings?
5. Handle conflict when talking to others?
6. Perceive self

5
CHARACTERISTICS OF PASSIVE NURSE

• HOW DOES THE PASSIVE NURSE
• DEAL WITH A SITUATION IN WHICH A DECISION NEEDS
  TO BE MADE Hedges when attempting to say no,
  letting the other person make the decision, later
  resenting the decision made
• APPEAR BEHAVIORALLY Nervous, anxious, extremely
  apologetic, feeling helpless and powerless, lacks
  spontaneity
• HANDLE CONFLICT Avoids conflict at all costs
  Uses avoidance or withdrawal behavior, talks
  about others, looks at floor
• HANDLE OWN FEELINGS Rarely expresses own
  feelings
• PERCEIVES SELF Feels sorry forself, looks for
  reassurance in others

6
How does the aggressive nurse handle the
following

• How does the aggressive nurse handle the
  following
• interact with others?
• make others feel?
• perceive self
• What is aggressive nurses purpose in behaving
  aggressively?

7
AGGRESSIVE NURSE CHARACTERISTICS

• HOW DOES NURSE INTERACT WITH OTHERS?
• Domineering
• Humiliating,
• Embarrasses others
• Uses loud voice
• Chooses for other

8
AGGRESSIVE NURSE CHARACTERISTICS

• HOW DOES THE AGGRESSIVE NURSE MAKE OTHERS FEEL?
• Is insensitive to others
• Convinced of own rightness
• Must have own way
• Obtains what she/he wants at the expense of
  others

9
AGGRESSIVE NURSE CHARACTERISTICS

• HOW DOES NURSE PERCEIVE SELF
• Has strong feelings of insecurity

10
AGGRESSIVE NURSE CHARACTERISTICS

• What is aggressive nurses purpose in behaving
  aggressively?
• Done with the intention of winning
• Done to exert power in interpersonal situations
• Done to promote ones own excellence