2-1-1 California Mobility Management Project JARC/New Freedom Grants

1
2-1-1 California Mobility Management
ProjectJARC/New Freedom Grants
2
JARC New Freedom FTA Grants
JARC The Job Access and Reverse Commute program
(JARC) goals are to improve access to
transportation services to employment and
employment related activities for low-income
individuals and welfare recipients and to
transport residents of urbanized areas and
non-urbanized areas to suburban employment
opportunities. http//www.dot.ca.gov/hq/MassTrans
/5316.html

3
JARC New Freedom FTA Grants

• New Freedom
• The New Freedom program goals are to provide new
  public transportation services to overcome
  existing barriers facing Americans with
  disabilities seeking integration into the
  workforce and full participation into society
  while expanding the transportation mobility
  options available to persons with disabilities
  beyond requirements of the Americans with
  Disabilities Act of 1990 (42 U.S.C. 12101, et
  seq.)
• http//www.dot.ca.gov/hq/MassTrans/5317.html

4
211 CA Partnership

• California Department of Transportation
  (Caltrans) partners with 2-1-1 California to
  develop mobility management centers in rural
  areas across the state, while also contributing
  to technology planning efforts.
• Mobility Management - Integrates transportation
  with 2-1-1 to connect people including older
  adults, people with disabilities, and people with
  lower incomes to services. In partnership with
  Caltrans, 2-1-1 California is developing a plan
  for regional mobility management centers in rural
  areas of the state. Status funded by Caltrans
  planning phase near completion and implementation
  phase starting in December 2008

5
Project Performance Measures

• Measure
• Number of Rural Counties with 211 Service
  Available
• Outreach and education in rural counties for 211
  Services
• Number of transportation-related referrals in
  rural areas via 211 services part of the pilot
  mobility management center deployment
• Percentage of Coordinated trips in the Rural
  areas as part of the pilot mobility management
  center deployment
• Indicator
• Technological Assessment Findings
• Market Analysis and Findings
• Tracked number of calls for elderly, disabled or
  low income job-related services - Percent of
  calls for elderly, low income, disabled for
  Transportation needs
• Trips for elderly, low income and disabled
• Outcome
• Increased access to 211 services in all 23 rural
  counties
• Increased awareness for the elderly, disabled,
  and low income for 211 services
• Increased accessibility to human services
  transportation in rural areas - Referrals or
  direct transfers for transportation by the
  targeted group
• Number of successful trips for the targeted group

6
2-1-1, 5-1-1, and Human Services Transportation

• On the whole, however, there is no match for 211
  when it comes to providing information and access
  to human services for people in need. Its
  one-on-one, interactive human communication is
  indispensable for helping those who arent sure
  where to turn, what name to attach to their need,
  or what programs might be available. Because it
  allows users to describe their concerns in their
  own words, 211 is also more able to develop a
  holistic understanding of callers needs in all
  of their complexity, and, where necessary, to
  suggest creative alternatives when no programs
  are available.
• 211 also has a remarkable asset in the form of
  its databases, which unlike those of 511 already
  include information on the innumerable
  small-scale charitable transportation services
  offered to the disadvantaged and disabled, as
  well as on programs that provide financial
  assistance to those needing help paying for
  transportation. Moreover, based on the
  demographics of the two systems, it is very
  likely that UWR/MSAAs target audience of
  transportation-disadvantaged citizens would at
  least be familiar with the 211 resource as with
  511.
• Office of Research, Demonstration, and Innovation
• Federal Transit Administration
• United States Department of Transportation

7
Mobility Management -- what is it?

• Making innovative use of the transit resources to
  respond to the demands of customers, which may
  include
• providing non-traditional services such as
  vanpool, ride-share, or demand responsive
  services
• implementing technologies that increase travel
  options or convenience
• providing information on all modes and
  ridesharing at a single call center
• or influencing land use in favor of
  transit. (from the American Public
  Transportation Association)

8
2-1-1 is a National Movement

9
Goal of 2-1-1 California
Create easy to remember phone number that
connects all Californians to services,
information, resources and volunteer
opportunities in their communities, in their
language 24 hours a day, 7 days a week.

10
Where 2-1-1 Centers Currently Operate in CA

• 2-1-1 implementation happening county-by-county.
• By 2009 21 counties operational-covering 86 of
  Californias population.
• Approximately 3 million calls will be handled
  annually when fully operational in all counties.
• Monterey and Sonoma Counties are currently under
  consideration at CA PUC

11
A Critical Tool During Disasters for Special
Needs

• 2-1-1s across the state demonstrate the
  importance of 2-1-1 in communities struggling to
  provide accurate and timely information to
  residents, first responders and relief agencies
  during disaster
• October 2007, San Diego, Los Angeles, Riverside,
  Orange, San Bernardino and Ventura county 2-1-1s
  responded to over 130,000 calls in less than a
  week as 20 separate wildfires broke out in
  Southern California causing the evacuation of
  over 500,000 people and information about
  evacuations, shelters and road closures changed
  by the minute.
• October 2008, Los Angeles, Santa Barbara and
  Orange County respond to thousands of calls (over
  10,000 in LA) resulting from large wildfires that
  consume over five hundred homes.

12
JARC/New FreedomMobility Management Services

• TRADITIONAL
• Fixed-Route
• Shuttles
• Route/Point Deviation
• Demand Responsive
• Feeders
• Taxi
• Carpool/Vanpool

• INNOVATIVE
• Service Expansions
• Jitneys
• Volunteer Driver
• Flex Car (Carshare)
• Guaranteed Ride Home
• Travel Training
• Faith-Based Sources

13
Technology Funding Categories

• Rideshare Matching
• Integrated Billing
• Electronic Fare Payment
• Automatic Passenger Counting
• Automatic Vehicle Location
• Mobile Data Terminals
• Traveler Information

• Hybrid-Cards( contact proximity)
• Computer aided Dispatch
• Audible Enunciators
• Transit Stops w/automated info
• Internet Websites
• Interactive Voice Recognition

14
Mobility Management Roles for 2-1-1
Information only Brokerage One-Stop Hybrid ROI Sof
tware Efficiency
2-1-1
15
Mobility Management Where to start?
16
Mobility Management Where to start?

• Given your local conditions, what is your logical
  role right now? In the future?
• Who are your natural allies?
• Who needs more information?
• What more do you need to begin developing a
  strategy?

17
Who to Contact for More Information
Bill Doyle Project Lead Information Solutions
Group 2377 Gold Meadow Way, Suite 100 Gold River,
California 95670 [phone] [phone]
South Carolina bdoyle_at_infosol-group.com