Order Management in Telecommunications

1
Order Management in Telecommunications

• Martin Kocan
• Advisor Mgr. Marian Slaštan

2
Content

• Goals and Motivation
• TeleManagement Forum
• Enhanced Telecom Operations Map (eTOM)
• Shared Information/Data Model (SID)
• OSS through Java Initiative
• Conclusion Order Fulfillment Case Study

3
Motivation

• Telecommunication industry IT landscape has two
  dimensions
• BSS Business Support Systems
• OSS Operational Support Systems
• Order processing crosses between BSS and OSS
• Need for integration
• Quickly changing Product Catalog
• New products may require integration of new
  Provisioning Systems and change of the
  provisioning process

4
Goals

• Explore industry standards and create learning
  material
• Understand and describe process framework
• Show Common Data Model from the TMF SID and
  relate it to the Order Fulfillment process
• Describe the OSS/J as a complement to TMF NGOSS
• Suggest improvements for the Order Management in
  Slovak Telekom

5
TMF NGOSS Lifecycle
6
TeleManagement Forum eTOM

• eTOM Enchanced Telecom Opartions Map
• Business Process Framework
• Identifies and describes Business Processes,
  linkage between BPs
• Identifies interfaces and usage of Business
  Entities

7
eTOM Process Map
8
Order Fulfillment Process Flow
9
TeleManagement Forum SID

• SID Shared Information/Data Model describes
  entities and their relations across IT system
• Contains several domains such as Product,
  Service, Resource, Customer
• Each domain contains a set of entities, relations
  between them and relations to other domains
• It contains a business view (conceptual) and
  system view of entities
• It is a companion to the eTOM, sort of
  information/data vocabulary from a business
  entity perspective

10
SID Example Service Domain
11
OSS through Java Initiative

• Initiative to create a set of APIs for
  telecommunications
• Promotes a use of COTS packages by providing
  standard APIs and thus helps vendors and
  integrators to reuse product packages
• Its Business Entities are based on TMF SID models
• APIs support Business Processes described in eTOM
• Provides 3 profiles EJB, XML/JMS, Web Services

12
OSS/J Profiles
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Order Management in ST