Internet Retailing JUMP START: Payments and Fraud

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Internet Retailing JUMP STARTPayments and Fraud

• David JokinenManaging Director

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Company profile

• Established 1999
• 100 employees in UK and Canada
• Thousands of clients in 30 countries
• 300 million transactions processed
• 8 billion of payments accepted
• Security compliant since 2001

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Case studies

• The challenge
• The solution
• Lessons learned

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Adidas Group

• Established 1949
• Sports footwear, apparel, accessories
• Adidas
• Reebok
• TaylorMade
• 170 operating subsidiaries worldwide

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The challenge

• Sophisticated manufacturer and marketer
• Relative newcomer to internet retailing
• Launch of online shops in North America
• Needed local knowledge and global experience
• Accustomed to outsourcing e-commerce

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The solution

• Reebok Shop in US Adidas Shop in Canada
• Unified operational interface
• Proactively identified fraudulent purchases
• Deployed risk technology to target sources
• Client benefited from consultative approach

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One size does not fit all
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Coastal Contacts

• Established 2000
• Worlds largest online retailer of eyewear
• 100 million pairs of contacts and eyeglasses
• Innovative merchandiser with niche focus

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The challenge

• Rapid growth in turnover and market footprint
• Expansion into US, UK, Australia, New Zealand
• Acquisitions in Sweden, Netherlands, Japan
• Operating companies in several countries
• Serving North America, Europe, Asia Pacific

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The solution

• Acquiring banks in Europe, US, Canada
• Multiple currencies and payment schemes
• Unified operational interface
• Single global account manager
• Consolidated payment acceptance approach

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Consolidation drives growth
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Ritchie Bros Auctioneers

• Established 1958
• Worlds largest industrial auctioneer
• 40 permanent auction sites worldwide
• 2009 turnover of 3.5 billion

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The challenge

• Evolution into online auctions
• In-house online auction technology
• Needed online payment capability
• Payment kiosks at auction sites
• Bid deposits and final settlements

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The solution

• Bespoke customer interface
• Available online and on-site
• No contact with cardholder data
• Intelligent routing of transactions
• Fully-managed payment solution

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Focus on core business
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Lessons learned
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Lessons learned

• One size does not fit all
• Consolidation drives growth
• Focus on core business

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Internet Retailing JUMP STARTPayments and Fraud

• David JokinenManaging Director