The 11th ANNUAL MEETING FOR ARAB HRM

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The 11th ANNUAL MEETING FOR ARAB HRMD IN
KHARTOUM 16-18 December, 2003 The Value of HR
Metrics To The Organization

• Prepared by Carmen El-Mur

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Direction Control are Impossible Without Data

• Success in Organizations Depends on Three
  Abilities
• Able to do your job
• Excel in the right areas
• Able to measure your performance.

3
You must understand the business if you expect to
add value.

• Performance measure is a two phase skill
• Develop performance measures that are MEANINGFUL
  to your audience.
• You need to be able to share it and use it to
  persuade others.

4
Align HR with Business Strategy
Develop implement HR strategy, structure, staff
and services
Clarify people issues associated with business
strategy
Identify Implement metrics to assess HRs
Performance
Identify prioritize performance issues
Assess HRs role in the organization
5
OGERO-Telecom
Radio Orient 50 year BOT Contract for Telegram
Management
1922
Telexing services and Dispatch of wire photos to
38 countries ( 7000 telexes/day
1965
End of BOT Contract OGERO is born Organisme de
Gestion et dExplotation des installations et
equipments de lex-societe Radio-Orient
1972
To administer and run the existing computer on
behalf of the Maintenance and Exploitation
Directorate at the Ministry of Telecommunications
(MPT)
1975
Maintenance Network Expansion responsibilities
for the Fixed Telephone Network
1994
6
OGERO-TelecomIn the New Millennium
2001
Privatization Law
Telecommunications Law was enacted by the
Lebanese Parliament and published in the official
Gazette on July 23, 2002
2002
7
Align HR with Business Strategy Clarify people
issues associated with business strategy
Develop implement HR strategy, structure, staff
and services
Clarify people issues associated with business
strategy
Identify Implement metrics to assess HRs
Performance
Identify prioritize performance issues
Assess HRs role in the organization
8
OGERO-Telecom Clarify people issues associated
with business strategy
9
Align HR with Business Strategy Assess HRs role
in the organization
Develop implement HR strategy, structure, staff
and services
Clarify people issues associated with business
strategy
Identify Implement metrics to assess HRs
Performance
Identify prioritize performance issues
Assess HRs role in the organization
10
OGERO-Telecom Assess HRs role in the
organization
11
Align HR with Business Strategy Identify
prioritize performance issues
Develop implement HR strategy, structure, staff
and services
Identify Implement metrics to assess HRs
Performance
Clarify people issues associated with business
strategy
Identify prioritize performance issues
Assess HRs role in the organization
12
SWOT Analysis of HR Dept
ENVIRONMENTAL ORGANIZATIONAL HR DEPARTMENT
OPPORTUNITIES STRENGTHS
Positive Attitude of DG Line Management Staff Interest in Training development External Consultants DataCom to help the Ministry OGERO prepare for Telecom Liban. Commercial Awareness Training Employee willingness to learn
THREATS WEAKNESSES
Employees feel uncertain about their future. Recession is hitting the country Rumors of the devaluation of the Lebanese pound. Large numbers of educated Lebanese youth are immigrating Competent employees are leaving OGERO and the country. Budget deficit is on the increase Unreliable HRIS data standalone HR Programs Weak communication of HR goals/ strategies. Poor HR competency within the department
13
Align HR with Business Strategy Develop
implement HR strategy, structure, staff and
services
Identify Implement metrics to assess HRs
Performance
Develop implement HR strategy, structure, staff
and services
Clarify people issues associated with business
strategy
Identify prioritize performance issues
Assess HRs role in the organization
14
OGERO-Telecom Develop implement HR strategy,
structure, staff and services
15
Align HR with Business Strategy Identify
Implement metrics to assess HRs Performance
Identify Implement metrics to assess HRs
Performance
Develop implement HR strategy, structure, staff
and services
Clarify people issues associated with business
strategy
Identify prioritize performance issues
Assess HRs role in the organization
16
OGERO-Telecom Identify Implement metrics to
assess HRs Performance
17
Successful People Build Partnerships
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Sources References

• http//www.connexusco.com
• http//www.ogero.gov.lb
• How to measure Human Resources Management, 2nd
  Edition, Fitz-enz
• HR as Strategic Partner? June 24, 2002, by Joe
  Wert and Myra Liwanag.
• Gartner Consulting, Privatization Report- Guam
  Telephone Authority, Engagement 220 108
  190-31August 2001