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TBD Investments
Data Flow DiagramsIncident Management System
Tuan Nguyen Beverly Orr Darren Baker
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TBD Investments - Background

• TBD Investments is a national company that
  specializes in
• managing diversified portfolios
• deliver advisory services for acquisitions
• commercial real estate financing.

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TBD Investments

• The proposed system will document and track
  incidents in the companys computer system.
• Users will be able to log in to the system with a
  login ID and password.
• The system will be accessible by all groups and
  aid in identifying common and reoccurring
  problems.

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TBD Investments - Context Diagram

• Incident Management System
• -External Entities
• Manager
• User
• IT Professional
• Technician
• -Process
• Incident System
• -Data Flow
• Weekly Incident Report
  Closed Completed Incident
• Close Incident Assign Tech
  Open Incident
• Completed Incident
  Assigned Incident
• Incident Finished Report
  Incident Report
• New User Info Log In Approved/Denied
  Log In

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TBD Investments Context Diagram
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TBD Investments Level 0 Diagram

• Incident Management System
• -External Entities
• Manager
• User
• IT Professional
• Technician
• -Processes
• User Management
  Incident Reporting
• Incident Assignment
  Report Processing
• -Data Storage
• User
  Incident

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TBD Investments Level 0 Diagram
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TBD Investments Level 1 Diagram

• Incident Management System
• -External Entity
• IT Professional Tech
• -Processes
• Assign Tech Close
• Complete Tech Work
• -Data Storage
• Incident Technician

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TBD Investments Level 1 Diagram
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TBD Investments Level 2 Diagram

• Incident Management System
• -External Entity
• User IT Professional
• -Processes
• Open/Close Incident
• Assign Technician
• Notify User
• -Data Storage
• Incident Technician

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TBD Investments Level 2 Diagram
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Incident Management System
TBD Investments
Questions or Comments?