CT 310: Organizational Communication

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CT 310 Organizational Communication Leadership II
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• Charisma - leadership by virtue of personality
• hero
• antihero
• mystic

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• Five factors affecting charisma
• appearance
• sexual appeal
• message similarity
• actions
• imagery

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Fit leader style to situation

• Forces in the leader
• leaders values
• leadership history
• leaders tolerance of ambiguity
• assessment of competence

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Forces in subordinants

• interest and readiness to assume responsibility
• extent of understanding
• identify with goals

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• Forces in subordinants, cont.
• actual knowledge/experience
• workers tolerance of ambiguity
• their expectations

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• Forces in the situation
• type of organization
• nature of the task

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Hersey and Blanchard
R1 not able or willing R2 willing but not
able R3 able but not willing R4 willing and
able
coaching
participate
R2
R3
people
directing
delegating
R1
R4
task
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Leadership and TQM

• constancy of purpose
• quality and pride
• improve production and service
• education and training
• institute leadership

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• TQM - what to avoid
• absence of long-range plans
• emphasis on short-term profit
• performance evaluation and merit rating