Management Information Systems (MBA 642)

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Management Information Systems (MBA 642)

• UCC Executive MBA Programme 2003 /2204

Fergal Carton Dept. Accounting, Finance and
Information Systems
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Agenda change

• Week 3 Overview of Information Systems
• Week 4 Enterprise Wide Applications
• Week 5 Inter-organisational systems (IOS)
• Week 6
• Internet session Lab B.05
• Trends in MIS, current issues
• Week 7 Managing IS developments
• Week 8 Knowledge management

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Requests

• Hands-on internet session
• Friday 21st Feb 9.00 10.00 in lab B.05
• Glossary of terms
• Costing exercise total cost of ownership
• Security (Internal / External)
• Comparison of main ERP packages
• Technical architecture hardware networks
• Schwabb example HR applications
• Email ethics (netiquette?)

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Glossary of terms

• http//whatis.techtarget.com/
• http//www.asu.edu/it/fyi/menus/acronyms.html
• http//cic.vtt.fi/links/acronyms.html
• http//www.webopedia.com
• http//www.geocities.com/ikind_babel/babel/babel.h
  tml
• http//rn.informatik.uni-kl.de/people/thees/acrony
  ms.html

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Total cost of ownership

• Outlay
• FTEs (internal / external)
• Hardware
• Software
• User time
• Hidden costs
• Installation Maintenance
• Training
• Support
• Connectivity

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Hardware

• PC
• PC 941
• 512 Mb RAM 120
• 250Mb Iomega Zip drive 90
• 40 Gb hard drive 30
• DVI Video Card for Flat Panels 20
• 15 Flat panel monitor 350
• Read Write CD drive 130
• Network cable 15
• 56.6k Internmal modem 40
• Epson Printer Cable 235
• TOTAL 1,971

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Software

• In addition to software on Dell PC
• Windows 2000 60
• Symantec Norton Anti-virus 35
• Development related software
• Microsoft Visual Studio .NET Enteprise 1,249
• Microsoft Access (bundled)
• Microsoft Front Page 2002 252
• TOTAL 1,596

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User time

• User involvement per stage of project FTE
• Analysis 3
• Design 1
• Development 0
• Test 1.5
• Training 2
• Implementation (eg. Conversion) 1.5
• TOTAL 9 days

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Calculating internal costs

• Take basic salary (eg. 20k)
• Double it to get employer cost (eg. 40k)
• Divide by no. of working days in year (260)
• Daily cost 40k/260 154 per day

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Calculating external costs

• Take basic contractor rate (eg. 40 / hour)
• Convert to daily rate (eg. 40 x 8 320)
• Consultant rates may range 500 2,000 / day

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Installation and Maintenance

• Maintenance technical support
• 3 Year (4hr) Same Business Day On-Site 156
• Client Gold technical support (3 yrs) 69
• Installation
• PC Installation Data Transfer 213
• TOTAL 438

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Hidden costs (FTE)

• Training FTE
• Training 2
• Training material preparation 4
• System documentation production 5
• TOTAL 11 days

NB. Assumption is that training is on-site at
client
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External training costs

• Take average training rate (eg. 500 / day)
• Multiply by number of days required
• Include travel, accomodation and expenses
• Allow for refresh training

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Hidden costs (FTE)

• User support FTE
• User support for queries 1 day / week
• TOTAL Year 50 days

NB. Assumption is that training is on-site at
client
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Total costs (FTE)

• Costs FTE
• Development 30
• Training 11
• User time 9
• Support 50
• TOTAL Cost 100 days
• _at_ 150 per day 15,000

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Connectivity costs

• Routers
• Citrix servers
• Connection to internet
• Any infrastructure costs related to project
• Classed as operational / running costs

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Total project costs

• Total Project Cost
• Hardware 1,971
• Software 1,596
• FTE 15,000
• TOTAL Project Cost 18,567

80
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ERP is like building a new house
All Homes Provide A roof over your head A floor
under your feet A lock on the door Electricity,
water, sewer
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Theres what you are sold
A starter home Uses standard blue prints Can be
built with generic skills Requires much
compromise Doesnt have unique features Is very
similar to the next house Is generic in style and
function
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what you want
Picture
A starter home Uses standard blue prints Can be
built with generic skills Requires much
compromise Doesnt have unique features Is very
similar to the next house Is generic in style and
function
Your dream home Architect develops a custom
plan Requires skilled craftsman Requires little
compromise Is unique where you value it Is like
no other house The style and function are specific
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So!

• You may not need or be able to afford your dream
  house, but . . .
• You should know how a dream house is built
• You should see where architects add value
• Understand what you require that is unique
• Understand the value of good planning and skilled
  craftsman

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Human Resource Management e-Business Systems

• Web-based human resource management systems are
• Revolutionizing the provision and access of HR
  services to a companys employees.
• Freeing HR professionals from performing mundane
  tasks. Allows for more time to be spent
  concentrate on strategic HR business related
  tasks.

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Charles Schwabs HR Intranet

• Provides 23,000 employees with access to
  detailed information about benefits, training,
  computer support, and other company information.

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Schweb - Technology

• Managers have access to online access to accurate
  information about employees.
• Online directory is easier to update maintain.
• Employees have more personalized information
  about themselves, their roles, and the
  organization.
• Employees can find information faster, enables
  them to serve customers faster and more
  effectively.

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Some Schweb Applications

• Learning Intranet
• eTimesheets
• Benefit forms (eForms)

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OneWorkplace Web-based HR

• Benefits of using the Web-based HR applications
  was a reduction in their administrative workloads
  by about 65 percent.
• More time could be spent on proactive tasks, such
  as developing training profiles for each position
  in the organization.
• Major reductions in the amount of paperwork HR
  personnel had to process for employees.

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Genalytics Web-based HR

• Better control on vacation time entitlements and
  usage (eBenefits VirtualHR service).
• Saved time, effort, and money by eliminating the
  incidences of overpayments on vacation
  entitlements.

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BuildNet Web-based HR

• Better control and updating on key employee
  milestones such as promotions, raises, etc.
  (NuView Systems MyHRIS)
• Saved time and effort in tracking employees to
  get the paper process completed.

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Net-iquette

• Would you say it to the person's face?
• in front of a bunch of people (cc)?
• behind their back to another bunch of people
  (bcc)?
• Use it or lose it, dont just forward on
• A sent email does not imply closure
• File important stuff (and Sent mails)