Socializing, Socializing Orienting and Developing Employees By: Omid Sabah

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Socializing, SocializingOrienting and
Developing EmployeesByOmid Sabah
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• Objectives
• Define socialization
• Three stages of employee socialization
• Identify the key personnel involve in
  orientation
• Organization Culture
• Employee Training and Development
• Why Training and Development program
• Learning Theory
• Effective Phases of training
• Training Methods
• Why training fails

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Socialization

• A process of adaptation that takes place as
  individuals attempt to learn the value and norms
  of work roles.
• Joining an organization brings anxiety,
  excitement, happiness, loneliness, expectations
  same as a new university student
• Purpose and Importance of Socialization
• Improve the ability of new employees For example
  an new person might have some anxiety with the
  job so, by socialization we are improving their
  morale

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Socialization (Cont)

• He or she will learn the companies value and
  system For example its better that you should
  tell them about the organizations value, rules,
  system, and culture
• Increase commitment to the successes
• To know each other in the company For example
  who is doing what?
• At the beginning there might be some anxiety but
  now someone will feel comfortable
• Organizational stability also increases through
  socialization

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The Socialization Process

• Socialization process can be categorized in the
  following three stages
• Pre arrival Stage The socialization process
  stage recognizes that individuals arrive in an
  organization with a set of organization values,
  attitudes, and expectations. And this stage has
  gained before joining the organization.
• Before starting the job For Example when a
  person is joining a job he/she might go and ask
  people in order to obtain information about the
  organization.

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The Socialization Process (Cont)

• Encounter Stage At this stage they join or
  enter to the organization and by entering they
  might have some
• Shocks
• Expectation
• Reality
• For Example if someone enters to the
  organization he will expect one think and in
  reality it will be something else however, this
  is not always the case that expectation and
  reality differ but new employees must socialized
  themselves.

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The Socialization Process (Cont)

• Metamorphosis Stage Finally the new member must
  work out any problems discovered during the
  encounter stage.
• New members become comfortable with the
  organization and their team
• New members will feel competent to complete their
  jobs successfully
• They will understand the organizational system
  not only their own tasks but the rules,
  procedures
• Productivity will start and delivering of
  something with commitment

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The Socialization Process (Cont)
Pre arrival Stage Individuals arrive to
Organization with a set Of values, attitudes
and expectations
Commitment
Productivity
Encounter Stage Individual see that There is big
difference Between their expectations And reality
Realistic Job review Reduce this encounter
Metamorphosis Stage The new employee solves All
inconsistencies appeared During encounter
stage They understand, rules, way of Promotion,
recognize individuals
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The Purpose of New EmployeeOrientation
(Socialization)

• Orientation Activities that introduce new
  employees to the organization and their work
  units.
• Orientation program should familiarize the new
  member with organizations objective, history,
  philosophy, procedures, overtime requirements,
  benefits, salary, tour of organization,
  introducing him to his or her managers, co
  workers, and he or she will be introduced to a
  system of the organization For Example how
  different department works and how the whole
  system is working.
• Who is responsible for orientation
• Supervisor
• HRM

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The Purpose of New EmployeeOrientation (Cont)

• Job Duties (Job Related)
• Job location means that where you will be post
• Job Task means that what specific task you will
  perform
• Job Safety means that you should know that before
  starting the job about this requirement
• For Example In most of the factories you should
  wear special type of dress or glasses in order to
  protect them
• They will give you overview about the job
• They will tell you the relationship of your job
  with others For Example you should be clear that
  if you do something wrong its not effecting your
  job only but the whole system

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The Purpose of New EmployeeOrientation (Cont)

• They will tell you history of owner or founder
  because this is very important to understand the
  person who started this organization his vision
  and mission.
• Name and titles of key executives of
  organization. For Example who is head of
  finance, marketing, and sales department
• Layout of physical facilities. For Example where
  is cafeteria, mosque, or other needed materials
• They will discuss the probationary period in this
  program and there is chance to extend this
  periods
• Companies policies and rules can be discuss
• Disciplinary regulation can be discuss (if
  someone is coming late or making absentees what
  action should be take)

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The Purpose of New EmployeeOrientation (Cont)

• Employees Benefits (This can be discuss in
  orientation stage).
• Pay scale and paydays or working days will be
  discussed
• Vacation
• Rest break such as, lunch, pray time.
• Insurance benefits
• Retirement program will be also discuss
• Counseling they identify you that if you have
  some problem go and discuss with senior people.

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Learning the Organizations Culture

• Organization culture is the personality of an
  organization.
• How the members should act toward fellow members
  and outsiders
• What matters more (what behavior or act is
  important)
• Which work related behaviors are not acceptable
• Note An employee who has been properly
  socialized to the organizations culture knows
  what is acceptable behavior and what is not.

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CEOs Role in Orientation

• CEOs role became popular after mid 1980s
• Senior managers/CEO say a welcome and a brief
  statement
• To say to employees what really is important in
  this organization
• Some companies use videos of their CEOs statements

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HRMs Role in Orientation

• HRM must answer all questions of the employee
  when they give job offers
• HRM, in some organizations, give a package
  including information about different benefits to
  new employees
• HRM must spend some time during orientation
  program

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Employee Training Development

• Things are changing, technology, system, and
  demand is also changing so we need to Train
  people.
• Training A process whereby people acquire
  capabilities to aid in the achievement of
  organizational goal.
• Training Involves planned learning activities
  designed to improve an employees performance at
  his or her current job.
• Development All efforts to provide employees
  with the abilities the organizations will need in
  the future.

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Why Training and Developmental Program?

• To improve three types of skills
• Technical Skills
• The skills of improving basic skills like the
  ability to read , write and doing math
  computations as well as job specific
  competences.

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Why Training and Developmental Program? (Cont)

• Interpersonal skills
• This type of training includes learning how to
  be better listener, how to communicate ideas more
  clearly and how to reduce conflicts.

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Why Training and Developmental Program? (Cont)

• Problem solving skills
• These skills include participating in activities
  to sharpen logic , reasoning and skills at
  defining problems, being creative in developing
  alternatives, analyzing alternatives and
  selecting solutions.

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Employee Training Development (cont)
Employee Development Training to make the
employees ready For future responsibility (employe
e growth)
Employee Training Training to perform Your
current job

• Planes mostly crash because of human fault
• Training means Changing or improving skills,
  knowledge, attitudes, or behavior.

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Learning Theory and Employee Training

• Everyday is a new day.
• What is Learning? Is a relatively permanent
  change in behavior that results from
• direct or indirect experience.
• You learn driving of car now you learn that
  (Direct).
• You saw someone driving and now you learn that
  (indirect).

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Learning Organization

• Learning Organization is very important concept
  of this era and learning organization is one
  whose employees continuously attempt to learn new
  things and use them.
• Why There is Need for Training
• Job behavior is sometimes inappropriate. For
  Example People or customers are not satisfy from
  the company.
• Knowledge or skill level is inadequate
• Finally problems can be corrected through
  training

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Effective Phases of Training

• There are four main phases for effective training
  program
• Phase1 Need Assessment
• a) It means that What is the issue? Why we want
  to arrange training?
• Number of employees experience skill deficiency
• Phase2 Design of Training
• a) What content or style do you teach?
• Consider learning styles by watching, listening
  or practical
• Note HearSeeDo it if you do all these 3 things
  effectively chances of remembering will increase.

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Effective Phases of Training (Cont)

• Phase3 Delivery of Training
• a) see what this training has benefit and also
  specify that you will deliver the training
  through screen, multimedia etc..
• Sometimes online learning by watching or
  listening
• Lecture
• Case studies
• Video Training

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Effective Phases of Training (Cont)

• Phase4 Evaluation of Training
• a) Does this training create some change? Or how
  will we know its effect.
• b) Did it work? And the evaluation of every
  training is beneficial in future
• How to Evaluate?
• Trainees Reaction
• Testing (see whether how much the they
  understood)
• Performance Appraisal

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Evaluating Training Programs (Cont)

• Post-Training Performance Method
• Evaluating training programs based on how well
  employees perform after training.
• 2. Pre-post training Performance Method
• The trainees are evaluated before training, and
  then revaluated after training to assess the
  difference
• ,

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Training Methods
ON THE JOB TRAINING
OFF THE JOB TRAINING
This kind of training is outside of work
site Classroom Lectures ?technical,
interpersonal or problem solving training
This kind of training is at the actual work
site, its economical and cheap. Job
Rotation Lateral transfers of employees that
Allow them work in different jobs
Films and Videos ?demonstrates mostly technical
skills
Understudy Assignment ?Working with seasoned
coach or mentor That provides support and
encouragement
Simulation exercises ?learning the job by
actually performing the Work or its simulation
such as Experimental exercises, role playing,
group Interaction and case analysis
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Employee Development Methods
ON THE JOB TRAINING
OFF THE JOB TRAINING
Job Rotation Moving employees horizontally And
vertically to expand their skills and Knowledge
which is promotion and short-term lateral transfer
Lecture Courses and Seminars For acquiring
knowledge and develop for future
works(KARDAN) But some organizations arrange them
through computers on-the-job
Committee assignment ??by this method the
employees share in Decision making, learn by
watching, and To investigate about problems.
Working- Group or taskforce
Simulation Case Study there are cases that
represent real problems and trainees study,
analyze and solve the problem. Decision Game
computer based game which simulates a situation,
to decide in dangerous situation Role playing
individuals are assigned roles and asked to react
against each other
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Why Training Fails?

• Because of the following reasons
• 1 They dont learn material what ever we are
  teaching to them the cannot learn that properly.
• 2 They dont understand real life application.
  For Example someone knows that 224 but, they
  cannot understand its benefits and practical
  application.
• 3 Luck of Confidence
• 4 They forget the materials what they learned