A Balanced Scorecard for Executive Performance Management

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A Balanced Scorecard for Executive Performance
Management
Michael Cushing O P I C [phone] mcush_at_opic.
gov November 14, 2000
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Overview

• Goals
• Step One Aligning Executive Performance
  Management with Strategic Management
• Step Two Creating the Balances Scorecard
• Step Three Linking the Scorecard with
  Performance Indicators
• Step Four Designing the Performance Management
  System
• Challenges

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Goals

• Shape and support strategic goals and budget
• Achieve more specificity in actions, outcomes and
  resource allocations
• Improve ownership and accountability
• Create higher-quality dialogue about what success
  is and how to measure it

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Step One Alignment
Strategic Management
Agency Process
Set Direction
Strategic Planning
Design Capability
Budget
Manage Delivery
Executive Performance Management
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Step Two Creating the Balanced Scorecard
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The Balanced Scorecard
Business and Financial Measures

• Customers
• Project Sponsors
• Suppliers

• Stakeholders
• Administration
• Congress
• NGOs
• Host Countries

Strategic Goals CEO Priorities
Future
People and Systems
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Step Three Linking the Scorecard with
Performance Indicators

• The Organizational Model
• Linking Priorities, Goals and Performance
  Indicators
• Mapping Performance Indicators to the Scorecard

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The Organizational Model
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Linking Priorities, Goals and Performance
Indicators
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Linking Priorities, Goals and Performance
Indicators cont...
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Linking Priorities, Goals and Performance
Indicators cont...
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Linking Priorities, Goals and Performance
Indicators cont...
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Mapping Performance Indicators to the Scorecard
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Mapping Performance Indicators to the Scorecard
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Mapping Performance Indicators to the Scorecard
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Step Four Designing the Performance Management
System

• Answering the key questions The Performance Plan
  Template
• Sample Performance Plan

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The Performance Plan Template
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Performance Reviews - Key Questions
Whats Most Important?
Where are we going?
How will we get there?
Where are we now?
How will we know were there?
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Challenges

• Making good judgments about unmeasurables
• Innovation
• Cultural change
• Avoiding over focus on controllable measures
• Reconciling policy time with performance time
  - flexibility to deal with changing priorities
• Coordinating cross-cutting issues and external
  dependencies