GUEST SAFETY AND SECURITY

1
GUEST SAFETY AND SECURITY
Your responsibilities and the implications
2

• Main threats
• Loss, damage to guests and hotel property through
  theft or misuse
• Loss or damage through fire
• Loss or damage through terrorism or acts of war.

3

• Loss, damage to guests and hotel property through
  theft or misuse

• Strategies for minimising risk

• Guest registration
• Credit control
• Safe deposit facilities
• Control systems
• Key security
• Staff training
• CCTV systems

4

• Loss or damage through fire

Strategies for minimising risk

• Staff training(legal requirement)
• Vigilance
• Good housekeeping
• Correct storage and use of products
• Prevention measures, lighting, sprinkler systems,
  fire fighting equipment
• Clear customer information
• EU directives

5

• Loss or damage through terrorism or acts of war.

• Who is at risk?
• What are the possible dangers?
• Home Office handbook - first published 1994
• Choose the mix of protective measures that will
  deter or detect possible attacks.
• Encourage staff to be vigilant
• Test plans regularly - evacuation, search,
  recovery

6

• Assess the likely risk to your establishment

• Current news
• Information from police
• Type of customers
• Business relationships
• location

7

• Prepare your staff

• Staff training
• Standard operating procedures
• Telephone checklists

Remember under the HASAW regulations 1992 we owe
a duty of care to all our employees and guests.
8

• Choose the mix of protective measures that will
  deter or detect possible attacks.( Asset
  protection)

• Monitor all access routes, linkman, reception,
  porters lodge, swipecards
• Visitors badges? Staff badges?
• Searching visitors, baggage ?
• CCTV, external lighting, locks on ground floor
  windows, shrubbery, waste bins.
• Key security
• Alarms

9

• Encourage staff to be vigilant

• Keep all unused doors locked
• Good housekeeping
• Keep communal areas tidy, stairwells etc
• Minimum of furniture in public places
• Know your customers

10

• Test plans regularly - evacuation, search,
  recovery

• Who does what?
• Ensure safety of guests, staff, data.
• Thorough rigorous search - know what you are
  looking for.

And remember...
These incidences do not happen often, we just
hear about them often but your actions, if
required, must be positive, disciplined and
effective.