Dignity In Care

1
Dignity In Care
L. Asbury C. Waterworth 2008
2
Dignity Campaign

• The Staffordshire Dignity in Care Campaign forms
  part of a National Campaign which seeks to raise
  awareness of the need for people receiving care
  services to be treated with Dignity.
• The campaign is about winning hearts minds,
  changing the culture of care services and placing
  a greater emphasis on quality.
• The following ten values form the framework for
  high quality services

3
1 Have Zero Tolerance Of All Forms Of Abuse

• Financial
• Sexual
• Emotional
• Physical
• Neglect

4
2 Support people with the same respect you would
want for yourself or a member of you family

• Remember.if its not good enough for you or a
  loved one, why should it be good enough for
  someone else?

5
3 Treat Each Person As An Individual By Offering
A Personalised Service.

• Ask how they would like things done.
• Listen to what they have to say.
• Respond with respect and courtesy.

6
5 Listen And Support People To Express Their
Needs And Wants.

• Communicate appropriately.
• Involve the individual
• Ask permission to speak with carers, family or
  friends.
• Get to know who the person really is.
• Offer people choices.
• Involve an advocate if necessary.

7
6 Respect Peoples Rights To Privacy

• Encourage people to express their preferences.
• Use a quiet area to discuss sensitive issues or
  meet visitors.
• When assisting with personal care, think how you
  may feel in a similar situation.

8
7 Ensure People Feel Able To Complain Without
Fear Of Retribution

• Encourage feedback and ensure people know how to
  express their views.
• Develop a culture where complaints are used as a
  tool to help improve quality.
• Respect peoples opinions and support them to
  challenge poor services or practice.
• Remember that individuals have the right to
  receive care with compassion and dignity.

9
8 Engage With Family Members And Carers

• Make time to communicate.
• Plan maintain regular contact.
• Listen to what they have to say.
• Value their contribution.
• Recognise when they need support offer
  information or advice.

10
9 Assist People To Maintain Confidence And A
Positive Self-Esteem

• Offer choices in as many things as possible.
• Find out what's available in your area.
• Ask people about their hobbies and interests.
• Support people to pursue these in their local
  community.

11
10 Act To Alleviate Peoples Loneliness And
Isolation

• Recognise how each person expresss their
  feelings and respond appropriately.
• Know the difference between wellbeing and
  ill-being.
• Encourage people to form friendships and
  socialise.
• Draw a pen-picture get to know
• the individual.

12
Our Challenge Is To Put Dignity At The Heart Of
Care Services

• D Do the right thing
• I Individuals matter
• G Good practice
• N New approach to basic values
• I Improve care services
• T Take time to know the person
• Y You can make a difference

13

• What Can I Do?
• Become a Dignity Champion today just ring 0207
  9724007 or sign up online at www.dignityincare.org
  .uk
• Give every member of staff a Dignity Card. Order
  some now!
• Visit the dignity in care website to see
  national examples of good practice.
• Create a Dignity in Care action plan.
• Smile and introduce yourself to someone you
  dont know.

14
(No Transcript)
15
(No Transcript)