Knowledge Driver of Goan economy

1

• Knowledge- Driver of Goan economy

2
The world is Flat
When you start to think of world as flat, a lot
of things make sense in ways they did not before.
What the flattening of the world means is that we
are now connecting all knowledge centers on the
planet together into single global network
-Thomas Friedman in his book The World is
Flat
3
What does that mean?

• The barriers are lowered! Playing field we are
  all on is being leveled.
• What it means is plenty of new possibilities,
  alternatives and business opportunities.

4
So where is the catch?

• Fear of losing value
• How to judge Trustworthiness of partner
• Ethical and social issues

5
Ethical and Social Issues

• Trustworthy outsourcing!
• Ethical behavior is tested when things go wrong
• Legal, Moral and ethical Vs Low cost!

6
Information Privacy

• Data Privacy enforced by legislation
• Get known as Trust Worthy partner
• Employee scrutiny
• Internal Processes and culture that values
  Privacy
• Increased value of information leading to theft
  infrastructure to monitor

7
Intellectual Property

• Value of information is growing
• Any individual item of information can be
  extremely costly to produce, it can be easily
  reproduced difficult to safeguard.
• Difficult to secure appropriate reimbursements
  when somebody else uses your information.
  Inadequate IP Rights.

8
Soft issues are the key

• Clear and Open communication
• Presence of Whistle blowers
• Enforceability of Legal terms
• Reliability and dependability of partner

9
Goa can leap frog

• Society that values knowledge and learning
• Known Internationally
• Strong Ethical base
• Open and cosmopolitan culture
• Size an advantage in implementing decision
• Willing and encouraging state government
• Sizable Goans population in western countries

10
Game Plan

• Focus on Softer issues as the differentiator
• Set up think tank Business, Government and
  academia
• Create/adopt base framework of standards
• Seed and nurture handful to success - invest
• Brand Goa as Knowledge Services preferred
  destination
• Invest/attract education/certification institutes

11
Thank YouContact Information

• Ghana Pendse
• Vice President - Technology
• Persistent Systems Pvt. Ltd
• Bhageerath
• S.B. Road, Pune 411 016
• 91 20 2570 2500

12
Various Knowledge Based Services

• Banking and Financial Services
• Insurance
• Travel
• IT Services
• Hospitality and Leisure
• Real Estate
• Healthcare
• Utilities, Energy and Chemical
• Media and Entertainment
• Legal
• Research and Analytics Services
• Telecom
• Architectural
• Logistics
• Resources Management Services

• Automotive
• Aerospace and Defense
• Consumer Products and Retail
• Manufacturing- Online Service Support
• Data Entry Services
• Audio Transcriptions
• Word Processing
• Business Card Indexing
• Data entry based on image files
• Yellow Page listings
• Data cleansing