The subject of the course is Ticketing and Reservation on Amadeus GDS system lessons 21 Each lesson 3 hours including 15 minutes break

1
The subject of the course is Ticketing and
Reservation on Amadeus GDS system lessons 21 Each
lesson 3 hours including 15 minutes break
2
Mr. Nazih Mohamed instructor Airline Ticketing
and Reservation On Galileo and Amadeus with the
Ministry of Tourism in the National Project of
Youth Development

• Instructor _ Introduction

3
Trainers _ Introduction

• please introduce your self
• How did you hear about the course
• Do you know anything about the course
• What do you expect from this course?

4
The course targets

• At the end of the course the trainers should
• Building a complete PNR
• Deal with the different needs of passengers
  requests with least fares

5
The course targets PNR
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The pre-requirements shouldtrainers have

• Fluent in English language
• Computer knowledge
• Personal skills

7
The General instructions

• The course is practical in most of its times
• Trainers must be committed with lectures time

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Introduction to the course

• Welcome to Nazihs introduction to Amadeus
  course.
• This course will teach you how to use the Amadeus
  Global Distribution System (GDS). A GDS is a very
  powerful computer network that allows the travel
  agent or airline reservationists to retrieve
  information and make bookings for air travel,
  hired cars, hotels, and train travel.

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The course Outline
Lesson 1 1 Signing in and out
Lesson 1 2 Encoding and decoding cities, airports and airlines
10
The course Outline
Lesson 2 1 Introduction to the PNR
Lesson 2 2 Retrieving a PNR from the Amadeus database
Lesson 2 3 Retrieving a PNR from a similar name list
Lesson 2 4 Displaying the subfields of a PNR
11
The course Outline
Lesson 3 1 Timetables
Lesson 3 2 Basic flight availability
Lesson 3 3 Access type indicators
12
The course Outline
Lesson 4 1 Return availability
Lesson 4 2 Follow-up availability entries
13
The course Outline
Lesson 5 1 Flight sell
Lesson 5 2 Name element
Lesson 5 3 Telephone element
Lesson 5 4 Ticketing element
Lesson 5 5 Received-from element
14
The course Outline
Lesson 6 1 Practice building a complete PNRs
15
The course Outline
Lesson 7 1 Addresses
Lesson 7 2 Frequent-Flyer element
16
The course Outline
Lesson 8 1 General remarks
Lesson 8 2 OSI elements
Lesson 8 3 SSR elements
17
The course Outline
Lesson 9 1 PNR management
Lesson 9 2 Changing and deleting PNR data
Lesson 9 3 Rebooking itinerary segments
18
The course Outline
Lesson 10 1 Seat requests and wishes
19
The course Outline
Lesson 11 1 seat maps
Lesson 11 2 Specific seat request and seat wish
Lesson 11 3 Canceling seating elements
20
The course Outline
Lesson 12 1 Booking a car at a passenger's destination
21
The course Outline
Lesson 13 1 Car terms
22
The course Outline
Lesson 14 1 Booking a hotel at a passenger's destination
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The course Outline
Lesson 15 1 Additional hotel entries
Lesson 15 2 Hotel segment modification
24
The course Outline
Lesson 16 1 Introduction to classes of service and basic restrictions
Lesson 16 2 Fare displays
Lesson 16 3 Fare notes
25
The course Outline
Lesson 17 1 Itinerary pricing
Lesson 17 2 Entering fare elements
Lesson 17 3 Ticketing
26
The course Outline
Lesson 18 Queues 1 PNR queues
27
The course Outline
Lesson 19 1 Changing segment status
Lesson 19 2 Working through a PNR queue
Lesson 19 3 Waitlist assurance
28
The course Outline
Lesson 20 1 Miscellaneous Amadeus functions
29
The course Outline
Lesson 21 1 HELP system
Lesson 21 2 AIS
30
The course Outline

• Final Test

31
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