Manzana Insurance: Assessment of the Fruitvale Branch

1
Manzana InsuranceAssessment of the Fruitvale
Branch
Performance Problems
Possible Causes
2
Manzana InsuranceCapacity Analysis
Underwriting Team 1
Distribution (4)
Underwriting Team 2
Rating (8)
Policy Writing (5)
Underwriting Team 3

Underwriting
Distribution Team 1 Team 2 Team 3
Rating Writing D. Labor Cont. (min/req.)
Cycle Time (min/request) Proc.
Cap. (req./day.) Avg. Workload (req./day) Utiliz
ation ()
3
Manzana InsuranceCalculation of TAT
Times(Exhibit 3)
Distribution (4)
Underwriting (3)
Rating (8)
Policy Writing (5)
4
Manzana InsuranceAction Plan Recommendations
Operational Changes Policy Changes
5
Manzana InsuranceSame Priority
Policy(Underwriting)
6
Manzana InsuranceProduction Spackling
Policy(Underwriting)
7
Operations Management Triangle
Average Inventory
Inventory
Effect of Spackling Policy
Info./Variability
Capacity
r
100
Utilization (?)