Jordan eGovernment

1
Jordan e-Government
Hasan Hourani, Program Director
January, 2008
2
Jordan e-Government Agenda

• e-Government Vision
• The Strategy 2006 - 2009
• Risks and Challenges
• Key Success Factors
• Major Achievements
• QA

3
Jordan e-Government Royal Vision
His Majesty's Vision be a major contributor to
Jordan's economic and social development by
providing access to Government e-Services and
information for everyone in the Kingdom
irrespective of location, economic status, ICT
ability and education
4
Jordan e-Government Strategy Highlights

• Continuing to achieve his Majesty's vision
• Citizen Centricity
• Performance and service Improvement
• In harmony with the National Agenda
• Builds on experiences and lessons learned
• Builds on the experiences of others
• Builds on best practices in ICT

5
Jordan e-Government Strategy Highlights cont

• Leadership role in making e-Government a reality
• Commitment of leadership and government entities
  through
• Participation in e-Gov policy formulation and
  development
• Participation in e-Gov project implementation and
  development
• Holding participants accountable
• Participation in Public Sector Development

6
Jordan e-Government Strategy Pillars

Business
Technology Infrastructure
Laws Regulations
Institutionalization
Leadership Vision for e-Government and Public
sector Development
7
e-Government Institutionalization Pillar

• The National e-Government Steering Committee
• e-Gov Units within government agencies
• Regular reporting on e-Gov performance
• Organize and sponsor Working Groups as needed
• Mechanisms to coordinate with stakeholders

8
e-Government Legal Pillar

• Establish a Legal Working Group
• Prioritize development of laws and regulations
• Drafting laws, regulations and legal standards
• Enforcing laws, regulations and legal standards,
  for e-Government

9
e-Government - ICT Infrastructure Pillar

• e-Government Enterprise Architecture
• e-Government National Backbone
• e-Government national Contact Center
• Operations center development and expansion
• Development and enforcement of Shared Services
• e-Government Integration
• Technical policies and standards

10
e-Government Business Pillar

• Change Management
• Business Process Reengineering
• Project Management Information System
• Capacity Building
• Communication and marketing
• Develop and promote use of business case
• Develop Performance Management System

11
e-Government e-Services

• e-Services identification and prioritization
• Cross-organizational services
• Develop Shared Services
• Vertical services
• Utilization of Shared Services and Infrastructure
• Build with e-government integration in mind in
  consultation with e-government program
• Compliance
• Program to provide a quarterly report to H.E. the
  PM

12
Jordan e-Government Risks and Challenges

• Senior executive management support
• Technological development vs. Laws regulations
  development
• Lack of qualified public sector human resources
• Difficulty in attracting and retaining talent
• Ability of government entities to maintain
  service
• Resistance to change
• Ability of the private sector to rise up to the
  occasion
• Internet penetration

13
e-Government Key Success Factors

• Commitment by leadership to lead, support,
  monitor
• Active role of e-Government Steering committee
• Activating e-Government units within entities
• e-Government is and investment, not an expense
• Availability of funds qualified human resources
• Private sector effective contribution to e-Gov
• Efficient coordination between participating
  agencies
• Budgeting for e-government
• E-government promotion

14
e-Government Major Achievements

• Secured Government Network
• e-government Portal www.jordan.gov.jo
• SMS Gateway
• Payment Gateway
• Completion and launching of a select number of
  e-services
• Enterprise Architecture
• Development of technical standards and policies
  related to the e-government services
  implementation.
• On-Going Change management and training activities