Introduction to Duncan Solutions

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Introduction to Duncan Solutions
A Proudly Australian Owned Company
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Our Company Heritage
Reino now forms an important part of Duncan
Solutions a leading global provider of parking
technology and services.
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Our Integrated Solutions
Duncan Solutions
Partner Solutions
Vehicle Sensors
Self-Release Boots
Coin Collection/Credit Card Clearance (PCI)
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AutoISSUE Enforcement Solution
Enforcement

• Fully supported on a wide range of devices
• AutoCITE AI-X3
• Personal Digital Assistant (PDA)
• PC/Mobile Data Terminal (MDT)
• iPhone
• Available features include
• Hosted deployment
• Wireless capability
• GPS/GIS module
• AutoIMAGE

Duncans approach focuses on best-fit solutions
based on client needs and environmental
requirements.
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AutoCITE X3
Enforcement

• Duncans own proven, durable, rugged handheld
  built specifically for the enforcement
  environment
• Images and voice recordings appended to the
  infringement record
• Real-time wireless communications in the field
• Infringement upload
• Real-time verification of hotlist/ Registers
• Integration with Duncans AutoVU (Mobile Licence
  Plate Recognition Solution)

A product that was specifically engineered for
regulatory use one piece operation.
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AI-PDA Solution Intermec CN3
Enforcement

• Robust Intermec handheld device (pairs with
  external printer)
• Images and voice recordings appended to the
  infringement record
• Real-time wireless communications in the field
• Infringement upload
• Real-time verification of hotlist/registers
• Additional telephony capability

Flexibility - Thin, rugged form factor fits the
needs of the mobile worker
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AI-PDA Symbol MC35
Enforcement

• Popular handheld device (pairs with external
  printer)
• Images and voice recordings appended to the
  infringement record
• Real-time wireless communications in the field
• Infringement upload
• Real-time verification of hotlist/registers
• Additional telephony capability

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AI iPhone Application
Enforcement

• Customised iPhone application includes all
  functionality of the standard AI solution
• Interface is perfect for advanced reporting and
  GPS/GIS functions
• Ideal for supervisors who need real-time
  information while in the field
• Can be integrated with an external printer for
  infringement issuance

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Mobile License Plate Recognition
Compliance
Residential Parking Compliance
AutoChalk Application
Time Limit Management
Analysis of Parking Behaviour
Integrated Handheld Solution
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Mobile License Plate Recognition
Compliance

• Specific Application Benefits
• Hi-Def camera Operation
• Real-time database matching
• Ease of use and installation
• Reads vehicles parked in parallel and at 45 and
  90 angles
• Optional wheel imaging/capture
• Back-end reporting for evidence in ticket
  disputes
• Enhanced GPS technology and mapping
• Operating in Aus/NZ market

AutoVU integrates positioning technology, a
vehicle-mounted LPR system and a comprehensive
management and reporting system to provide a
complete parking enforcement solution.
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AI-Mobile Data Terminal (AI-MDT)
Enforcement

• Rugged mobile data terminal can be mounted in
  vehicle
• Integrates with AI application used in handhelds
• Ideal for pairing with mobile license plate
  recognition using a single vehicle-mounted laptop

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Client Chicago, ILService Provided Handheld
Enforcement Technology
Case Study

• Long-time customer for both AutoCITEs and
  single-space meters
• Competitively selected to upgrade over 170
  handhelds including
• Cameras
• Wireless communications
• Ability to provide Infringement-related images
  captured with AI Solution AI-X3 AI-PDA)
• 94 of the public who view images online pay
  their tickets (1/3rd within 24 hours of viewing)
• City of Chicago Statistic.

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Client Chicago, ILService Provided Handheld
Enforcement Technology
Case Study
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Duncan VS Pay-by-Space Meter
Parking Meter Solutions

• Easy to Install Anchors to footpath or
  pavement, self-contained, battery powered
• Elegant Attractive design, easy to use,
  reduces street clutter and visual obstructions
• Low Maintenance No moving parts or consumables,
  modular sub-assemblies, no printer or bill
  acceptor to jam, no solar needed, Compatible with
  AutoTRAX
• Easy to Collect Ergonomic, interchangeable,
  high security intelligent cashbox system
• Enforcement Access Bay Status Meter Status on
  handheld (AI Solution) devices via GPRS
• Environmentally Friendly No paper waste or
  littering, no vehicle emissions due to restocking
  of consumables, lower carbon footprint,Green-Cell
  battery

The Duncan VS is the most efficient, economical,
and environmentally friendly solution available
in the market today.
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Easy for Motorists to Use
Parking Meter Solutions

• Simple Intuitive user interface design and
  operation allows easy payments for first time and
  regular users
• Flexible range of payment options available for
  all users
• Efficient Select, Pay and Go No need to
  return to vehicle to display ticket, shortening
  payment time by over 50 and lowering on-street
  safety risk
• Convenient Payment top-up allows the motorist
  to remotely add time to initial payment via
  Mobile phone or with pay at any meter networking

Coins
Credit/Debit Card or SmartCard
Mobile Phone (mPark)
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The MX Pay and Display Meter
Parking Meter Solutions

• A field-proven, 3rd generation multi-space
  parking meter
• Simple, intuitive user interface and modern
  aesthetic design
• Extremely durable and vandal resistant
• Advanced security and audit features
• Modular component design and alert features that
  enhance proactive and responsive maintenance
• Compatible with AutoTRAX Duncans advanced
  meter management system supporting audit,
  collections, maintenance, and management
• More than 6,000 Duncan Pay and Display units
  successfully deployed worldwide
• Clients routinely report 98 meter uptime

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Convenient Payment Options
Parking Meter Solutions
Coins
Credit/Debit Card or SmartCard
Pay by Phone
Certified PCI Compliant Credit Card facility
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AutoTRAX Powering the Back Office
Back-end Management Systems

• AutoTRAX wireless two-way meter management
  system
• Meter Alerts
• Maintenance Activities
• Parking Usage Data
• Collections Data
• Credit Card Processing (PCI)
• Remote Updates and Programming
• Meter Performance
• Management Reporting
• Infringement Detection (optional)
• Sensor Integration (optional)

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AutoTRAX Meter Management Suite
Back-end Management Systems

• Hosted Service - AutoTRAX is a hosted, scalable,
  secure, web-accessible service with no initial or
  on-going technology investment or support from
  your IT staff
• Integrated Platform AutoTRAX routes data when
  and where it is needed
• Push alerts to maintenance handhelds
• Push summary reports to supervisors
• Push potential Infringements to enforcement
  handhelds
• Push financial reports to City revenue staff
• Push to summary performance reports management
  staff
• Integrate with existing third party systems
• Business Management AutoTRAX is more than just
  a meter status reporting tool, it is a powerful
  suite of management tools analysing information
  to allow optimisation of all aspects of a sites
  performance

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Australian Service Operations
Maintenance Solutions

• Reino has provided Parking Maintenance Services
  in Australia for over 10 Years
• Reino holds approximately 60 of outsourced
  On-street Parking Maintenance contracts,
  including the largest Australian contract
• Operate two Service Facilities in Australia
• Currently maintain over 20,000 spaces(11
  contracts across Metropolitan Sydney and City of
  Port Phillip, Victoria)

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AutoField - Meter Maintenance Solution
Maintenance Solutions

• Preventative Maintenance
• Reactive Maintenance
• Efficiency gains / paperwork reduction
• Asset Tracking
• Record's and tracks ALL maintenance related
  issues
• Real-time or shift based job allocations
• Work Order tracking
• Field workforce management / dispatch
• Issue Resolution and Parts Usage
• Service KPI Reporting Portal
• Agnostic to equipment / asset type
• Fully hosted and managed field service solution

Duncan wrote the book on meter maintenance
literally and we offer experience maintaining
both Duncan and Parkeon meters.
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Sydney Metropolitan Meter Maintenance (case
study)
Maintenance Solutions

• Metropolitan Sydney, is the largest metropolitan
  area in Australia with population of 4.3million
• Duncan Solutions provide maintenance services
  across a geographic area of 80km x 50km. This
  includes
• The City of Sydney
• North Sydney
• The City of Ryde
• Marrickville Council
• Centennial Park
• Sydney Botanic Gardens
• Mosman Council
• Warringah Council
• Pittwater Council
• Parramatta Park
• NSW National Parks

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Sydney Metropolitan Meter Maintenance
Maintenance Solutions

• Over 20,000 Parking Spaces (combined Pay by Space
  and Pay Display solutions)
• Maintaining 13 equipment types
• In addition to meter maintenance services Duncan
  provide Call Center services
• Utilise Duncans system to route maintenance
  staff in real-time via two-way communications
• Wireless Meter Management System (AutoTRAX)
  provides visibility to support parking
  infrastructure in terms of reconciliation, uptime
  and compliance (infringement adjudication)
• 365 Days Per Year operation
• General KPI of 2 hours response time
• Average uptime across all sites 98.8
• Our City of Port Phillip Contract .

Duncans meters and meter management solutions
are proven to drive performance in large, complex
deployments, similar to Brisbane City.
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Client Sydney, NSWService Provided Parking
Meters and Maintenance Services
Case Study

• Client since 2005
• Scope of Work
• Installed over1,000 Duncan MX meters accepting
  coins, credit cards, and Pay by phone payments
• Perform meter maintenance
• Utilise Field Service Management System to route
  maintenance staff in real-time via two-way
  communications
• Wireless Meter Management System provides
  visibility to support citation adjudication
• Outcomes
• Documented uptime in excess of 99
• Achieve under-2-hour response time to outages
• Revenues increased 67 in two years without rate
  increases

Duncans meters and meter management solutions
are proven to drive performance in large, complex
deployments.
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The Integrated Duncan Solution
Proven, Durable, Secure Meter Solutions
Convenient Payment Methods for Consumers. Pay
for parking using coins, credit/debit card,
mobile phone, or Smartcard.
Real-time Parking Management through Duncans
ReinoNET. See the whole parking program with
status of every meter and zone, rapid rate change
capability, and alerts for needed maintenance,
collection status, active violations, and more.
Automated Communications with Technicians in the
Field. Duncans Field Service Manager
Application provides instantaneous alerting and
diagnostic data on meters to maintenance
technicians in the field.
Integrated Enforcement. Duncans integrated
AutoISSUE solution allows enforcement officers to
identify active infringements based on real-time
reporting from meters dramatically enhancing
enforcement efficiency.
Cant Get Back to Feed the Meter? Pay for
parking and add additional time remotely through
pay at any meter or mPark options. Payment
information is updated right back to the meter.
Integrated Vehicle Sensing. In-ground vehicle
sensors communicate to meters when spaces are
occupied, paid, or vacant, allowing the meter to
identify active infringements, eliminate residual
time on spaces, and identify available parking.
License Plate Recognition and Vehicle
Immobilisation Solutions.AutoVU - Automated Tire
Chalking, Permit Control, Hotlists, Analysis of
Parking Behavoiur.
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Conclusion

• Duncan is committed to partnerships that
• Enhance revenues
• Deliver low-risk, reliable performance
• Improve public convenience and satisfaction
• Improve operating efficiencies
• Provide program enhancements and process
  improvements
• Improve parking and traffic management

Duncan is committed to long-term, successful
partnerships with our clients.