Tim Hortons Installs ERP Web Portal

1
Tim Hortons Installs ERP Web Portal

• FA 7, Customer Service
• Brittany Forsyth, Adam Davies, Geraldine Waffo,
  Jie Wu Woong Chang

2
Overview

• Synopsis of brief case
• Questions Answers
• Relate to our petGRO
• Relate to FA
• Wrapping up

3
Synopsis

• TDL Group Ltd.(Tim Hortons) Wanted to eliminate
  the costly, time-consuming processes of
  transaction management and day-to-day ordering.
  Tim Hortons installed Movex, an ERP system from
  Intentia, to automate a slew of tasks. The Movex
  system allows for automated collection from
  franchises and online reordering and it is used
  for managing inventory throughout a growing
  network of suppliers.

4
Question 1

• Why do you think Tim Hortons chose Movex for its
  ERP system over more established vendors like SAP
  or PeopleSoft?

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Response Advantages of Movex

• Its easily implemented
• New business models can
• be easily mapped
• High flexibility
• The low maintenance costs
• Java-based package

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Question 2

• Is the ERP system described in the case a
  strategic system?

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Response

• Impact on Tim Hortons Financial performance.
• Intent to help Tim Hortons gain or maintain
  market share and better serve customers.
• ERP is a strategic system!

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Relating ERP to petGRO

• Eliminates cost, management transactions and
  day-to-day ordering
• Efficient planning and managing resource system
• Integrates business activities
• Accurate and real-time information
• Employee access to corporate information

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Relating to our FA

• Effectiveness Efficiency
• Access to relevant data
• ex data from the shipping receiving
  warehouse FA as well as data from the sales
  operations FA
• Data located in one single place
• ex If a customer wants information about
  the status of an order C.S finds out information
  by accessing the data warehouse through SAP.
  Before we had to retrieve the info from 2 or more
  separate systems.

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Wrapping up!

• Movex has allowed Tim Hortons to be a much more
  efficient, profitable company
• Similarly, it would allow petGRO and our FA to
  function at a higher level
• Thank you for listening