Hotel classification

1
Hotel classification
Different ways commercial lodging facilities can
be described.
2

• Imagine you are a real estate agent
• who has to sell a hotel property.
• What are the different ways you
• could use to describe the property
• to potential investors. List those
• on a piece of paper on which you
• place your name and student
• number. Give one or more
• examples of each.
• Discuss your answers with your
• neighbours, then submit.

3

• Facility type
• Hotel, Hostel, Motel, Inn, Resort
• Size characteristics
• number of rooms, number of staff, room revenue,
  occupancy, high rise etc.
• Location
• Center city, highway, suburban
• Guest orientation
• short term transient-commercial
• long term residential

4

• Class
• Budget, moderate, luxury, economy, star rating
• Traditional
• Residential, commercial, resort
• Type of Hotel business
• Independent, chain, franchise, referral

5
Hotel Segmentation

• Hotels can be observed from
• different angles, each emphasising
• a specific function
• Lines of authority
• traditional organisational chart showing lines of
  authority
• and
• Responsibility centres
• chart which shows the responsibilities of staff
• Both charts look alike

6

• Operating function of the departments
• chart which looks at the function of the
  department, not of the people involved
• Guest contact areas
• front of house
• restaurant, front office, housekeeping,
  recreational facilities, bar, banqueting
• back of house
• food preparation, accounting, personnel, hotel
  engineering, laundry

7

• Cost and Revenue centres
• Revenue centres
• Rooms division
• Front office, Housekeeping
• Food and Beverage
• preparation, service
• Telephone
• Cost centres
• Accounting
• auditing, cashiering
• Engineering
• repair, maintenance, energy
• Laundry
• Recreational facilities

8
Hotel Affiliations

• Independently owned and managed
• Management and owners can be the same
• Hotel consortium
• Independently managed and owned hotels which work
  together for certain benefits
• referral system
• insurance
• staff training
• promotion
• purchasing

9

• Hotel chain
• A selection of hotels being managed but not
  necessarily owned by a hotel management company.
• a hotel chain can be involved in
• hotels in one class only
• hotels on different levels
• hotels which are managed by owners who use some
  of the chains services (franchises)
• combinations of the above