Pathways team working along the patients journey

1
Pathways
team working along the patients journey

• Liz Anderson, Angela Lennox, Janet Couloute

2
Aim

• Follows patient's experiences along their care
  pathway
• To develop effective team working within and
  across organisational boundaries and consider
  solutions for improving patient/service user
  experience

3
Learning Outcomes

• Theoretical underpinning of teamwork
• Individual preferences
• Central role of the patient / service user
• Analysis of real-life team working in different
  settings
• Analysis of overlapping roles and
  responsibilities
• Exploration of mechanisms for enhancing team
  working

4
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
5
Theoretical perspectives in teamwork
6
Theoretical Day

• Defining the team
• Team effectiveness, determinants and measures
• Leadership
• Dealing with conflict
• The individual within a team
• Patient introduces their pathway

7
Patient recounts experiences
8
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
Primary care visit
9
Learners interview a General Practitioner
10
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
Primary care visit
Post visit study
11
Post visit study
12
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
Primary care visit
Post visit study
Intermediate or secondary care
Post visit study
13
Intermediate care venue
14
Learners interview ward nurse
15
Learners interview social worker
16
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
Primary care visit
Post visit study
Intermediate or secondary care
Post visit study
Secondary or tertiary care
Post visit study
17
Learners Pathway The Leicester Model
Theoretical Preparation Immersion into patient /
service users perspectives
Primary care visit
Post visit study
Intermediate or secondary care
Post visit study
Secondary or tertiary care
Post visit study
Theory Practice Learning Outcomes And Period of
post course reflection
18
Final Theory and Practice Day

• Outcomes of each Pathway
• Impact on learners practice
• communication within and between teams
• interpersonal skills
• emotional intelligence of teams
• influencing
• negotiation
• managing conflict

19
The Leicester Model
immersion into service users experiences
20
The Leicester Model
immersion into service users experiences
analysis relating professional perspectives
theory policies
21
The Leicester Model
immersion into service users experiences
analysis relating professional perspectives
theory policies
consider solutions to problems identified
22
The Leicester Model
immersion into service users experiences
analysis relating professional perspectives
theory policies
become change agents through feedback
consider solutions to problems identified
23
Outcomes of the Leicester Model

• patient / service user evaluations
• focus groups post-course
• felt prepared
• able to articulate
• partners in the education
• enjoyed teaching
• sense of making a difference
• more aware of impact of teams
• raised their confidence

24
Outcomes of the Leicester Model

• learner evaluations
• focus groups post-course
• participatory nature of the course
• opportunity to examine personal team attributes
• saw value in user involvement
• valuable insights into unfamiliar aspects of
  health care
• enjoyed it

25
Outcomes of the Leicester Model

• Questionnaires
• significant increase in learning (Plt0.000)
• raised awareness of other professionals
• Assessment
• 43
• All gained pass 15 M level credits

26
Outcomes of the Leicester Model

• Staff evaluations
• Managers in each team
• improved staff awareness of other sectors
• improved communication and Interprofessional
  working
• welcomed the learners into their teams

27
Outcomes of the Leicester Model

• user-centred
• replicable along any pathway
• increases reflective and evaluative skills
• changes thinking on service delivery
• valuable time out and reflection for learners
• develop individual team working skills
• recognition team working is not easy

28

• Contact
• Liz Anderson esa1_at_le.ac.uk
• Angela Lennox al36_at_le.ac.uk
• Janet Couloute jc174_at_le.ac.uk