FACILITY MANAGEMENT IN THE INDIAN CONTEXT

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FACILITY MANAGEMENT IN THE INDIAN CONTEXT

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Contents

• Sector Overview in India
• Future growth prospects
• Issues in Facility Management in Indian context
• Foreign systems in Indian Context do they
  work??
• Case studies

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Understand FM .
helping Clients attract and retain good
employees by providing an excellent working
environment
Facilities Managements Effectiveness is Measured
Through
Value For Money
FM Is About Managing People and Places to
Achieve Best Value for Money by Balancing Between
User Needs and Business Needs to Achieve Optimum
Organizational Effectiveness
Organization Needs
Infrastructure
Occupant Perceptions
Micro-environ
ENVIRONMENT
Productivity
WORKING
Facility Services
Cost
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Sector Overview in India
New Delhi NCR ( 20)
Mumbai (10)
Others (10)
Pune (10)
Hyderabad (5)
Others include Chandigarh, BBSR, Indore, Jaipur,
Vizag, TVM, Calcutta etc
Bangalore (35)
Chennai (10)
Total FM Market Rs.225 Crores
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Future Growth Prospects
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Foreign systems in Indian Context- do they
work??- Issues

• FM companies are brought in at a late stage of
  the project.Cost of fixing an error rises
  dramatically,with highest cost during the
  operations phase
• Large organization should focus on Strategic
  Asset Management-Property performance, planning
  tools,delivery methods etc
• Capacity to pay to service providers is limited.
  Only rich projects make use of technology
  /hi-tech equipments
• Environment,health and safety issues given less
  importance

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Facility Management - Indian Context

• Growing Market, limited trained manpower
• - hence prone to poaching
• No training institute with a focus to FM
• Acute manpower shortage foreseen in future
• Vendors as business partners
• Most facilities are over manned
• Performance based Management fee with a
• fair fixed fee
• Develop applicability of FM to all types of
• infrastructure like township,factory,hospitals,
• airports,STPI parks,Govt.establishments,etc

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How we have innovated to cater to our Indian
clients

• Case studies
• Integrated township
• Retail destinations

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TOWNSHIP-FM COMPONENTS

• MUNCIPAL SERVICES
• ZONAL SEVICES

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MUNICIPAL SEVICES

• Landscaping/Turf Management
• Lake Maintenance
• Maintenance of Utilities
• Street lighting/signage
• Street repair
• Street cleaning
• Potholes
• Sidewalk repairs
• Traffic Management and Parking Mgt
• Refuse collections
• Sanitary enforcements
• Illegal dumping
• Dead animal pickups

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ZONAL SERVICES

• Grass Mowing
• Housekeeping
• Pest and Rodent Control
• Security
• Electrical and Mechanical Services

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STRATEGIC MANAGEMENT STRUCTURE
Delivery Systems Performance Plan Develop process improvement plan Restructuring delivery relationships Maintenance Mgt Preventive maintenance Condition monitoring Corrective maintenance
Service Quality Measures Management Systems Health and Safety Staff Professional development Call Center/Help Desk Forward complaints/reports/orders to appropriate person Monitor performance Maintain database of all calls
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FOR A SUCCESSFUL MALL

• A Carefully Conceived Design
• AND
• A Good Management Team, managing the functioning
  of the Mall.

Modern, Convenient, Technologically
Well-Equipped, Well -Maintained / Managed and
Promoted Todays Malls..

• Efficient Management requires
• Integration of the Owner and
• The Mall Management Team

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Shopping Malls
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Shopping Malls
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Shopping Malls
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Mall management planning and strategy

• PROPER PLANNING INCLUDES
• VISITORS MANAGEMENT
• OCCUPANTS MANAGEMENT
• SOUND INFRASTRUCTURE
• CREATION OF AN AMBIENCE

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MALL MANAGEMENT PLANNING AND STRATEGY
INFRASTRUCUTRE REQUIRED

• Uninterrupted Power Supply with 100 power backup
• HVAC with adequate redundancy
• Fire Fighting Detection System
• Dedicated Security System
• ETP Plant
• Proper Sewage System
• Water Softening Purification System
• P. A. System with Channeled Music
• Emergency Lighting in all areas
• Toilets - separate for customers staff
• Building Floor Directories
• Signages directing customers towards elevators,
  toilets, fire exits, etc.

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Mall Management Planning and Strategy
OCCUPANT MANAGEMENT

• Help desk
• Periodic feedback
• Coordinate construction of shops
• Billing
• Collections
• Attending to grievances complaints
• Ensure observance of rules regulations of the
  mall

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Scope of Services
Utilities Management Service Management Management Functions Minor Repairs
Fire Detection and fire fighting system HVAC Lifts Elevator Water and Fire Pumps Closed Circuit Television System Access Control System Vertical Elevation Systems Water Fire Fighting Pumps Backup Power Supply Security Electrical Mechanical DG HVAC Operations House Keeping Sanitary Plumbing Pest Control Landscaping Office Support Staff Water Effluent Treatment Plant Maintenance Parking Area Management Quality Control Health and Fire Safety Preventive Management Energy Management Help Desk Vendor Management Procurements Tender Processing Inventory Control Budgeting Equipments Civil works Carpentry Masonry work Furniture Painting Trouble shooting Project Work
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MALL MANAGEMENT Typical Organization Structure
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MALL MANAGEMENT TYPICAL MALL OPERATION SCHEDULE
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Future trends

• The building industry is recognizing the benefits
  of an integrated Facility Management Services and
  the trends are
• the increased availability of industry specific
  software packages that can provide for a wide
  range of FM requirements
• data on assets such as buildings and equipment is
  being viewed as corporate information that is
  best managed by the FM department
• increasing interest in web based access to the FM
  services for improved access to information by
  the FM staff and others in the organization
• more emphasis on business process re-engineering
  and staff training in order to maximize the use
  and benefits of the system
• future interfaces with building automation
  systems in order to achieve further operating
  efficiencies.