Introducing Swaggies

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Introducing Swaggies
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What is Swaggies?

• Swaggies is a simulated workplace which can be
  used for the development and assessment of
  competencies

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Learner/Teacher Roles
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The Learner

• The learner becomes an employee of the company
• The employee is allocated a position within one
  the following departments
• Administration Human Resources Accounts Sales
  Marketing
• Tasks carried out are relevant to the allocated
  job role

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The Teacher
The teacher assumes the role of the employees
manager and provides

• assistance, advice and feedback on workplace
  performance
• a mentoring role which will assist the employees
  career development

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About Swaggies
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Company Profile

• Swaggies is a chain of gift stores retailing
  authentic Australiana products
• Swaggies commenced operations with the Manly
  Store in 1996
• There are seven stores operating in NSW
• Plans are underway for expansion to Victoria,
  South Australia and Tasmania

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Managing Director
Steve Parsons
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Swaggies - Store Locations
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Products
There are 16 product categories

• Corporate Gifts
• Homewares
• Jewellery
• Leather Gifts
• Novelty Gifts
• Sheepskin Products
• Timber Handcrafts
• Toys and Games
• Videos

• Aboriginal Products
• Australian Art Prints
• Books and Maps
• Boxed Gifts
• Cards, Calendars, Diaries
• CDs
• Clothing

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Role of Head Office

• To seek new store locations
• To provide support to our stores
• training in business system
• business plan for operations
• marketing and management support
• strategies for advertising campaigns
• customer service training
• To prepare advertising and promotional material
  for all stores
• To increase product range and supplier base
• To supply stock to stores

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Head Office Departments
There are six departments in Swaggies . . .

• Accounts
• Administration
• Human Resources
• Sales Marketing
• Purchasing
• Warehouse

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Accounts Department
The Accounts Department is responsible for
financial management -

• pricing
• financial planning and analysis
• accounts receivable
• accounts payable
• petty cash

Robert Marconi Accounts Manager
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Administration Department
The Administration Dept is responsible for ...

• reception and administrative support
• telephone calls/fax messages
• customer enquiries
• filing, photocopying
• handling mail
• stationery supplies

Janet Parker Administration Manager
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Human Resources Dept
The HR Department is responsible for ...

• recruitment of HO staff
• OHS programs
• payroll
• training programs
• staff training programs

Lyn Singh HR Manager
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Sales Marketing Dept
The Sales Marketing Dept is responsible for ...

• marketing plans and strategies
• marketing campaigns to attract new clients
• advertising and marketing material for stores
• sourcing new product suppliers
• liaison with existing supplier base

Kylie Adams Sales Marketing Manager
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Purchasing Department

• The Purchasing Department is responsible for
  ordering products supplied by Swaggies stores
  together with all other goods or services
  required by the company

Mark Jones Purchasing Officer
Mary Anderson Purchasing Assistant
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Warehouse
The Warehouse is responsible for ...

• Receiving products
• Storage of products and other items
• Stock management and rotation
• Shipment of products to stores

John Little Warehouse Manager
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Resource Files and Documents
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Database Files

• Access
• Swaggies database
• Product Categories
• Products
• Suppliers
• Stores
• Employees database
• Employees

• Word/Excel
• Swaggies database
• Product Categories
• Products Excel
• Suppliers Word
• Stores Word
• Employees database
• Employees Word

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Staff Stores Directory

• Full contact details for
• Head Office staff
• All stores

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Stationery

• General Stationery (all departments)
• Accounts Department Stationery
• HR Department
• Stationery
• New Employee Training Program Worksheets
• Reflection Journals

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General Stationery

• Accident/Injury Report Form
• Agenda
• Appointments Schedule
• Courier Booking Sheet
• Cross Reference Sheet
• Customer Complaint Form
• Facsimile
• File Log Sheet
• Letterhead
• Inwards Mail Register
• Outwards Mail Register

• Memorandum
• Message Slips
• Minutes of Meeting
• Notice of Meeting
• Petty Cash Vouchers
• Request for Servicing
• Stationery and Supplies Request form
• Things To Do
• With Compliments Slips

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Accounts Stationery

• Cheque Book
• Credit Advice/Adjustment Note
• Delivery Docket
• Petty Cash Book
• Petty Cash Voucher
• Purchase Order
• Receipt
• Statement
• Tax Invoice

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HR Dept - Stationery

• Leave Form
• New Employee Form
• Performance Review Sheet
• Time Sheet

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HR NETP Worksheets

• New Employee Training Scheme (NETP)
• Applies to all new employees for first three
  months of employment
• Worksheets are issued from HR and relate to
  various office functions
• Employee completes worksheet, prints 2 copies 1
  for manager, 1 for portfolio

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HR Reflection Journals
Personal Reflection Journal
Team Reflection Journal
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Image Library
Custom-made images for product categories
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Image Library
Cat B2 Boxed Gifts

• Cat A1 Aboriginal Products

Cat H1 Homewares
Cat S1 Sheepskin Products
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Policy Procedures Manual
Summary of Content

• About Swaggies
• Staff and Stores Directory
• Professional Conduct
• Working Conditions
• Duty Statements
• OHS
• Emergency Procedures
• Verbal Communication
• Written Correspondence

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Policy Procedures Manual
Summary of Content

• Style Guidelines
• Office Equipment
• Stationery Supplies
• Mail
• Petty Cash
• Conservation and Recycling
• Office Records
• Time Management
• Meetings
• Computer Operations

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