ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL)

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ATAL INDORE CITY TRANSPORT SERVICES LIMITED
(AICTSL) Performance Management System
Madhav Pai Prajna Rao Srinivasan Vasudevan
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AICTSL - BRIEF HISTORY
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• A company Indore City Transport Services Ltd
  was incorporated to operate and manage the public
  transport system on 1 December 2005.
• Company formed with paid up capital of 2.5
  million INR (55,555 USD).
• Six members from various government agencies
  become Board of Directors.
• A first on Public Private Partnership Model in
  India.

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Bus Operations

• Some of the key statistics and system features
  are
• 24 routes (22 intra city 2 suburban)
• 110 buses (96 on intra city 14 on suburban
  routes)
• 277 km in length
• 90,000-110,000 passengers per day
• Change in public transport mode share from 16
  to 21
• Bus operations, fare collection, GPS based
  vehicle tracking delivered by vendors contracted
  through competitive tendering
• GPS based vehicle tracking and monitoring
• Electronic devices for fare collection

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Why Performance Monitoring System?

• Integral component of a good bus service
• Co-ordination and management of a large bus
  fleet
• Daily measure of operations for planning and
• improvement

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Patronage Passengers per Month since Inception
Officer transfers, warranty on buses
expire. Ridership dipped below 80,000 tickets
sold per day.
Curfew month No Service for 7 Days
Back to being over 80,000 tickets sold per day
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Patronage Fleet Size since Inception
6 Buses on routes 14 15 out of commission on
April 09
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Bus Breakdowns By Route
Routes 14,15 1 Operator Biggest Culprit
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Bus Arrivals Route 2 Palasia Chauraha
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Average Trip Length by Route
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Average Trip Length by Route
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Variation By Time of Day on Route 2
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AM Peak Hour Boardings Alightings Route 2
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Performance Monitoring System
Bus Operations
Bus Maintenance
Bus Staff
kms operated
Safety
Competence
stops covered
Cleanliness
Presentation
speed violations
Passenger facilities
Conduct
trips operated
Mechanical condition
stops on time
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Monitoring Methods Agency
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Daily Bus Inspection Chart
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Monthly Operations Performance Data Report
Route Operator MM/YY MM/YY MM/YY MM/YY MM/YY MM/YY
Route Operator Trips Operated Stops Covered Km Operated Speed Violations per 100 km Stops on time RATING
           
           
           
           
           
           
           
           
           
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Performance Rating Classes
Performance Class Class I Class II Class III Class IV
Score for each Parameter Over 95 75 to 95 50 to 75 Under 50
Penalty Amount Rs. 0/- Rs. 100/- Rs. 200/- Rs. 300/-
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Dues and Rewards
Performers to improve
Class Dues
ICTSL
Better Performers
Rewards

• Best Performing Route
• Best Performing Bus
• Most Reliable Route
• Best Consistent Bus
• Most Improved Bus

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KM actually operated
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Trips actually operated
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Best Performing Routes for June
Route No. Operator Rating Class
23 Kaya Transit 84 II
10 Rama Jyoti Travels 81 II
19 Kaya Transit 79 II
13 Dayajeet Nimay Logistics 79 II
6 Dayajeet Nimay Logistics 79 II
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Thank You