Interpersonal Communication and Teamwork

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Chapter 13

• Interpersonal Communication and Teamwork

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Learning Objective 1

• Identify the components of interpersonal
  communication and soft skills.

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Interpersonal Communication Components

• Verbal and nonverbal interactions
• Soft skillspersonal qualities
• Communication climate
• Style of writing, speaking, and behaving

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Learning Objective 2

• Develop skills for building positive
  relationships.

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Building Positive Relationships

• Conversations
• Social business interactions
• Relationship repair skills

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Learning Objective 3

• Give feedback effectively and receive it
  appropriately.

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Feedback

• Positive Feedback
• Is specific
• Give as closely to the event as possible
• Is sometimes overlooked
• Fosters more of the appreciated action

• Constructive Feedback
• Is not criticism
• Helps people understand where they are in
  relation to expectations
• Should be delivered without fear of negative
  response
• Should be accepted with an open mind

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Learning Objective 4

• Describe techniques for resolving conflicts.

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Conflict Handling Techniques

• Act promptly.
• Schedule a meeting.
• Use active listening.
• Communicate honestly.
• Focus on the problem, not the person.
• Brainstorm solutions.
• Formalize the solution.
• Implement the solution and set a date for
  follow-up.

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Learning Objective 5

• Develop the skills associated with leading and
  participating in teams.

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Team Skills

• Flexibility and adaptability
• Commitment to teams goal
• Energy
• Focus
• Persistence

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Learning Objective 6

• Describe the features of and process used by a
  writing team.

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Writing Teams

• Features
• Complementary skills of team members
• Effective group dynamics
• Loyalty to team and purpose
• Agreement of and adherence to schedule
• Team writing process
• Plan
• Draft
• Finalize