An overview of the implementation of E Governance System in the Republic of Sudan: The Challenges an

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An overview of the implementation of E-
Governance System in the Republic of Sudan The
Challenges and Benefits

• BY
• Dr. Nadir Mohamed Hassanein
• Dr. Mudathir Sulieman Mohamed

This Presentation provides a brief of a detailed
proposal for setting up E-Governance System in
the Republic of Sudan, completed by ITC
IndoSoft.
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E-governance

• An IT driven methodology that improves
  efficiency, brings about transparency, and leads
  to reduction in costs of running the state
  apparatus.

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Sudan Context The Challenges

• The Technical Challenges
• Deal with the need of the entire country to
  upgrade its information and Communication
  infrastructure to have a strong and secure
  network.
• Costly connections, traffic jams, poor
  connections, barriers to access, and slow
  transmission speeds due to inadequate
  communications infrastructures create a huge
  obstacle for the spread of the IT as a reliable
  source of information
• The Financial Challenges
• The government has to invest money to spend on
  upgrading its infrastructure, telecommunications
  technology and education.
• Governments must find a mechanism to fund their
  investment in infrastructure and education
  without pricing access to the technology beyond
  the means of the population.
• The Academic Challenges
• Very few academic institutions in Sudan offer
  degree programmes in Information and
  Communication Technologies.
• Major support should be directed toward the full
  range of education and training institutions,
  from primary schools to Universities, from
  continuing education units to private training
  institutions

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The Scope

• The Sudanese government has to start from its own
  processes implementing process automations,
  reengineering the existing processes for
  optimisations to save time and cost, and train
  the employees to utilise the benefits of the
  information system.

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Facilities delivered by E-governance

• Effectiveness in government operations and
  government- public interface
• Easy dissemination of information to citizens
• Equality of access to information and
  administration to every citizen
• Two-way communication between people and
  government
• Enhanced participation of citizens in
  decision-making and program implementation

• Improved efficiency in government's service
  delivery systems
• Bigger role for people's representatives
• Linking communities locally and globally
• Single Window Clearance System in government
  business interface.

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Functional Advantages of the System

• Cost-savings
• Easy access to the government
• Better face for the government
• Satisfied Citizens
• Huge Transactional Knowledge
• Best Practices
• A Prosperous Country - Sudan

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Cost-savings
Functional Advantages of the System

• Manual transfer of information that involves huge
  manpower, time loss, paperwork and probability of
  human error
• Performing government functions, e.g., citizens
  grievances, fulfillment, bill payments etc.
• Dissemination of government info needs a lot of
  expensive media coverage to reach the people.
  With e-governance, the access is wider and
  information is always available
• Administrative cost

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Easy access to the government

• An e-governance system open channels for the
  citizens to interact freely and effectively. The
  citizens across the state can access Citizens
  Relationship Management (CRM) call centre. This
  will ensure that each and every grievance is
  properly attended and routed to the respective
  ministry or department and further actions are
  properly followed-up.
• The Government portal can play a major role in
  giving easy access to the governmental matters.
  Citizens of Sudan can use the portal for the
  various government-related necessities. They can
  download application forms and submit online
  applications, know the latest news and policies
  of the government, view tenders and submit
  quotations, view press releases and other
  governmental documents like gazette and other
  white papers
• Computerised government departments can deliver
  better services by promptly and effectively
  exchanging and acquiring information.

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Better face of the government

• An Electronic Governance can give a better face
  to the government among the citizens across the
  state as well as external sources like investors,
  business men, other state governments and the
  centre and other external agencies.
• Sudan has immense repository of the valuable
  resources like oil and natural resources than any
  other neighboring country. Acquiring an image of
  a high-tech country can help scale myriads in the
  long run of growth and competition.

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Satisfied citizens

• A government cannot be called a successful
  government, by modern standards, unless the
  citizens feel that they are ruled by the right
  people on the top. The people do the assessment
  based on various factors. The benefits they
  gained as a whole, the prosperity of their
  locality under the government, the prosperity of
  the country and the way the outside world looks
  at and says about their country etc.

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Huge Transactional Knowledge

• The government officials can acquire valuable
  information in seconds using the various outlets
  of the government that could be used for
  decision-makings at each stage.

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Best Practices

• A successful implementation of an electronic
  governance system demands the various
  governmental processes to be reengineered to suit
  the information age architecture.
• No more paper bundles
• No more wastage of time
• No wastage of resources in the government
  offices.
• The reengineered best practices will ensure that
  the government functions are in the most optimal
  configuration to give the output.

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The Vision

• To establish leadership in delivering IT-enabled
  services to the citizens of The Republic of Sudan
  by maintaining effectiveness of governmental
  activities and utilising the knowledge Revolution
  to foster the economic growth and prosperity.

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Objectives

• The objectives of the proposed solution can be
  summarized as follows
• Cost reduction
• Economic growth
• Good governance
• Proper follow-up of citizens grievances
• Human Resource Development
• Attract foreign investment in the country

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National Information Center

• The National Information Centre (NIC) is the core
  of the e-Governance system for Sudan.
  Strategically located in the capital of the
  country Khartoum this centre will be the
  repository of the entire information pertaining
  to the government. It is here the data about each
  citizen is stored in high-end fault-tolerant
  database system. The data stored in this server
  will be queried by the external entities like
  State National Centre, Province National Centre
  etc.

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Official Government Portal

• Government Applications
• FAQs
• Forms
• Online Submissions
• On-line Gazette
• Notifications
• Who-is- who dictionary
• Press Releases
• Government Tenders
• Statistics
• Online Price Information
• Governmental Newsletters
• Stock Market
• Weather
• Traffic

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Other Ministries Applications

• Internal Affairs Ministry
• ID card Issuance
• Passport Issuance
• Exit Visa Application
• Ministry of Finance
• Tax income forms
• Contracts
• Regulations
• Banking System
• Ministry of Transport
• Driving License
• Vehicle Registration
• Road Taxes
• Statistics

• Ministry of Energy Mining
• Oil and Mining Projects
• Contracts
• Employee Relations
• Ministry of Health
• Birth Certificate
• National Immunization Programs
• Hospitals
• Medical Institutes

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Telemedicine

• Telemedicine is the transfer of electronic
  medical data (i.e. high resolution images,
  sounds, live video, and patient records) from one
  location to another. This transfer of medical
  data may utilize a variety of telecommunications
  technology, including, telephone lines, ISDN, the
  Internet, intranets, and satellites.
• People living in rural and remote areas struggle
  to access timely, quality specialty medical care.
  Because of innovations in computing and
  telecommunications technology, many elements of
  medical practice can be accomplished when the
  patient and health care provider are
  geographically separated.
• The medical System have lagged behind in the
  utilization of IT tools and only cover the more
  dense populated areas. Tele medicine is only
  available on a limited scale in medical centers
  which are part of the elite universities which is
  why patients frequently have to travel 1000s of
  Kms to seek specialized attention

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E-Learning

• E-Learning is the convergence of learning and the
  Internet. It uses the power of networks,
  primarily those that rely on Internet
  technologies but also satellite networks, and
  digital content to enable learning. The delivery
  of content via all electronic media, including
  the Internet, intranets, extranets, satellite
  broadcast, audio/video tape, interactive TV, and
  CD-ROM. E-Learning is using the power of the
  network to enable learning, anytime, anywhere.
• E-learning will help rural inhabitants to develop
  themselves and on the long run raise the standard
  of living. Currently e-learning is only
  practiced on a limited scale in some
  universities. Trials have been hindered by the
  communication infrastructure in the country
  particularly with regard to video conferencing.

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E-Cash

• Debit cards
• Smart Cards
• Stored value payments systems
• Accumulating balance payment systems
• The viability of each system is currently under
  study. Recently a number of banks in Sudan have
  combined to issue a smart debit card (Shamikh)
  and a prepaid Alashraf Card was issued by a
  private company for applications in ecommerce and
  bill payments.

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Conclusions

• This is a proposal for a one touch system for
  governance for the Republic of Sudan. The
  proposal includes a National Information Center,
  an official government portal, applications for
  various ministries, a Citizens Relationship
  Management call centre as well as applications in
  telemedicine, e-learning and e-commerce.
• The e-commerce carries various benefits that
  includes cost savings, easy access to the
  government, better satisfied citizens and huge
  transactional knowledge. However, implementation
  in Sudan faces technical, financial and academic
  challenges that needs to be overcome.