Stephen C' Lundin, Ph'D',

1

• Stephen C. Lundin, Ph.D.,
• Harry Paul, and John Christensen

2
Catch the Energy!Release the Potential!
17 minutes of fun!

• Possible uses in your zone or division
• Zone Executive meetings
• Patrol Leader Seminars
• Returning patroller refreshers
• Patrol meeting

3
The Power of FISH!

• Have fun!
• Make their day
• Be present
• Choose your Attitude

4
Choose Your Attitude

• There is always a choice about the way you do
  your work, even if there is not a choice about
  the work itself
• Are you being impatient or bored or are you being
  WORLD FAMOUS?
• Choose the kind of day you will have

5
Have fun!

• Fun is energizing
• Engage others to play also
• Direct attention toward customer
• Having fun provides constant flow of positive
  feelings

6
Be Present

• Become focused on your customers experience
• Scan the crowd and interact with customers
• Talk to customers as if they are your friends

7
Make Their Day

• Welcome customers to join the fun
• Create an atmosphere of inclusion
• Direct attention toward customer
• Customers will create positive memories of their
  experience

8
Make fish for your patrollers
Have fun Make their day Be Present Choose your
attitude