Pitney Bowes

1
Pitney Bowes

• Challenge
• A lack of a dynamic enterprise wide print service
  application prohibited interactive document
  generation. Pitney Bowes needed to improve their
  batch print platform to support GMAC Insurances
  development of an enterprise print service.
• Approach
• Design a powerful, robust application that
  automates print services using system business
  rules, requires actions and edits through
  employee requests in order to generative a
  document interactively using pre-established
  system rules.
• Results
• GMAC Insurance users generate correspondence
  anywhere in the nation which allows GMAC to
  recognize increased volume savings in their print
  and mail contract with Pitney Bowes. Pitney Bowes
  and GMAC Insurance are strong partners capable of
  producing a complete document management model.

2
Pitney Bowes
3
AM Specialists

• Challenge
• A lack of dynamic fleet scheduling on a
  day-to-day basis severely hampered access to
  fleets across the U.S. AM Specialists needed to
  improve their overall management and operation of
  press and promotional fleets.
• Approach
• Design a powerful, efficient, unified, and
  flexible centralized web application to improve
  user access to fleet details and scheduling.
• Results
• All U.S. locations are managed efficiently which
  enables employees, journalists, and manufacturers
  to access fleet details and scheduling.
  Pressfleet.com captures every activity in real
  time and the information is secure, robust, and
  available anytime, anywhere. Daily fleet
  activities are automated, vehicle schedules can
  be viewed and tracked, and specialized reports
  can be generated. (Increased efficiency,
  performance, scalability, security and user
  interface)
• JRD Systems, Inc. received a Customer
  Satisfaction Award from AM Specialists.

4
AM Specialists
5
Horizon Lines
Challenge A lack of a dynamic enterprise wide
tool to manage the coordination of freights for
shipping, booking, and invoicing within and
outside of Horizon Lines resulted in more
employee head count and errors. Approach Design
a powerful, robust application that allows end
users requesting freight information to request
shipping, booking, and invoicing. Results Custome
rs (Sams Club, WalMart, Lowes, Proctor Gamble,
Toyota, Honda, and the U.S. Military) are able to
send requests via a simple file which is fed into
the application tool which converts the
information and feeds it into a database
seamlessly. Customers can request shipping
services on their own. The solution provides for
more accuracy and less employee resources.
6
Horizon Lines
7
Tiffany Co.

• Challenge
• A lack of an E-Commerce web site hampered sales
  of Tiffany jewelry..
• Approach
• Design a powerful, efficient, unified, and
  flexible Windows based tool to support customers
  of the U.S., Canada, UK, Japan, and China. Design
  for internal employees to manage products.
• Results
• Employees are able to keep product lines current,
  automate ordering and shipping processes, and
  improve productivity and sales of the company.
  Customers have a clean interface (web site) from
  which to view products at various angles,
  close-ups, and other views. Customers can order
  products online and ship them from the U.S.,
  Canada, UK, Japan, and China.

8
Tiffany Co.
9
Merrill Lynch

• Challenge
• Employee resources were being drained from the
  high volume of calls from all over the world.
  Merrill Lynch need a tool for customers to trade
  stocks.
• Approach
• Designed a web site that allows customers from
  different countries (France, Japan, U.S., China)
  to contact customer representatives through
  various communication channels.
• Results
• Customers can communicate through various
  communication channels regarding their financial
  and trading details and questions. Customers can
  buy and sell stock, and access the details of
  their stock account. Customers can also
  communicate with Merrill Lynch representatives
  using chat features instilled in the solution.

10
Merrill Lynch
11
Allstate Insurance

• Challenge
• Employee resources were over tasked with changes
  in customers policies, transferring funds, and
  product information via the telephone.
• Approach
• Design a web site that provides agents with a
  tool to access and alter customer and product
  information in real time.
• Results
• Agents world-wide have an online application tool
  that helps them to manage their customers policy
  details and other insurance products information.
  Each agents site is customizable and changes are
  done in real time with less errors.

12
Allstate Insurance
13
Verizon

• Challenge
• The President, CEO, and Management Board needed
  to view the company activities online.
• Approach
• Design an application to generate the real time
  graphical reports that are generated within
  microseconds.
• Results
• Verizon provides the real time management reports
  regarding the company activities online.

14
Verizon
15
Advent

• Challenge
• A transportation system is needed to track and
  schedule ships at sea through a port in the
  United States for different shipping companies.
• Approach
• Create a Windows application so that the central
  servers can communicate with the shipping
  terminals and store data in one central server.
• Results
• This application replaced the Mainframe
  application which had very limited features and
  achieved the terminal and server interaction.

16
Advent
17
GE Transportation Systems

• Challenge
• GE needed to post excess locomotive inventory and
  services online and make it accessible to all
  potential buyers through auctions, fixed or
  negotiated prices.
• Approach
• Create a web application so that locomotive
  customers can login to the secured site and
  buy/sell locomotive inventory.
• Results
• GE increased the revenue and removed the excess
  locomotive inventory faster via the online
  application.

18
GE Transportation Systems
19
eScholar

• Challenge
• eScholar needed to develop a data warehouse for
  K-12 education for data analysis and report
  generation.
• Approach
• Design a data warehouse that tracks student
  information, grades, attendance, test scores,
  discipline information with a filtering system to
  standardize the information from various incoming
  sources.
• Results
• Quickly developed a powerful data warehouse that
  collects, filters, and integrates data from a
  wide variety of sources using tightly controlled
  security. By having standardized, comprehensive,
  and detailed data, each childs education is
  improved. Reduced time and expenses associated
  with manual reporting, improved quality and
  consistency of the integrated information.
  Improved time and accuracy of reporting
  requirements at the district, state, and federal
  levels.

20
eScholar
21
Citibank

• Challenge
• Approach
• Results

22
Citibank