Employee Relocation Services

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Employee Relocation Services

• Balancing growth, managing relationships, and
  reforming governmentwide PCS practices

William Wiggins
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EPAs Federal Employee Relocation Center FERC

• A highly cost-competitive, efficient, customer
  service driven Relocation Resource Center capable
  of managing domestic and international
  relocations for civilian government agencies

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Background Key Personnel

• Recognition by GSA and other federal agencies as
  a leader and expert in the industry
• Issued the first Relocation Resource Center
  position paper for the GSAs steering committee
  in 2006
• Key Personnel
• Jim Wood Cincinnati Finance Center Director
• William Wiggins Working Capital Fund Activity
  Manager
• Cindy Spadaro Senior Relocation Counselor
• Rhonda Gerdsen System Administration

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Full Service Relocation Management

• Employee relocation program planning consulting
• Entitlement and pre-move counseling
• Creation of the employee travel authorization
  vouchers
• Shipment storage of household goods
• Comprehensive Home Sale Home Purchase
  assistance
• House-hunting trip coordination
• Reimbursement payment of expenses auditing
• Electronic expense management reporting
• Record management
• Issuance of W2s
• Managed customer service help-desk

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Opportunities

• The Federal Employee Relocation industry is
  plagued with
• Variability in application
• Increasing administrative costs
• Inefficient paper intensive processes
• Inability to control, measure, and report costs
• The EPAs e-relocation business mitigates process
  variability, introduces unprecedented efficiency,
  reduces paper processing, and facilitates cost
  containment and simplified aggregate reporting

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Goals and Objectives

• Improve customer service to your employees
• Reduce your relocation program costs
• Administrative burden
• Increases employee productivity by reducing
  stress
• Reduced time in Temporary Quarters
• Reduced time in HHG Storage
• Reduce your tax liability
• Reduce use of a Direct Reimbursement through
  a Managed Home Sale Program

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Benefits of a EPA Partnership

• Best Overall Value in the federal market
• One-Stop-Shop for all your program needs
• Cradle to grave management for every move
• Extrinsic and tangibles
• Material reduction in total relocation costs
• Intrinsic and intangibles
• Superior customer service
• Employee satisfaction retention
• Program transparency effective two-way
  communication