Hospitality Human Resource Management:

1
Hospitality Human Resource Management

• An overview- Chapter 1

2
Group Exercise 1

• Groups of 6-8

3
Exercise 2- Drawbridge Exercise

• Baron
• Baroness
• Boatman
• Friend
• Lover
• Madman

4
Objectives of Chapter 1

• Understand the relationships of human resource
  practitioners with members of the stakeholder
  group
• Understand the evolution of HRM
• Identify the legal and ethical practices of
  management of human resource practice
• Recognize the tools used by human resource
  practitioners to meet their responsibilities

5
HR Strategy

• Analysis of the workplace
• Recruitment and selection practices
• Training and development
• Performance management system
• Motivation
• Employee relations and labor relations
• Employee retention

6
The Who, What, Howof HRM

• HR as a managers manager

7
The Who
8
The What

• Legal
• Knowing the legal rights of the workers and the
  organization
• HR practitioner protects the long-term interests
  if the shareholders by protecting the assets of
  the organization from legal liability
• Ethical
• Role of HR as protectors of employee rights
• Doing the right thing!!!

9
The How
Communication
(HR Strategies)
Synthesis
Leadership
10
The How

• Effective communication
• Clear expectations
• Honest and objective feedback
• Leadership skills
• The managers manager
• Synthesis
• The real world

11
Put it all together
12
The perspective of HRM

• HR responsibilities are increasingly expanding
  beyond their traditional boundaries
• More emphasis will be placed on increasing
  employee productivity in the future of the
  hospitality industry.
• The HR professional will become a stronger
  business partner with operations and marketing
  managers than ever before.