Organizational%20Citizenship%20Behavior

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Organization and Reengineering of Schools
The City SchoolSouthern Region

• Organizational Citizenship Behavior
• and
• School Performance

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Group Members
Group Leader Naila Durrani PAF Chapter
Southern Region
Zehra Tariq - Prep Boys, PECHS
Farida Karbalai - Sr. Boys, PECHS
Naheed Aamir - Jr. C, PECHS
Farrina Khan - Jr. Girls, PECHS
Sadiqa Maaz - Quetta Campus
Uzma Khalid Jr. Branch, Quetta
Afshan Syed - TCK II, Quetta
Humaira Tabassum - Pre Jr. Quetta
Maria Mahpara - PAF Chapter
Farzana Bandukwala - PAF Chapter
Rukhsana Afroze - PAF Chapter
Sarwat Arbab - Defence Campus
Rehana Sohail - Defence Campus
Neemat Shamoon - Darakhshan Campus
Asma Zareen - Darakhshan Campus
Asma Jan Ghaznavi - TCK I, Gulshan
Neelofar Masood - TKS, Gulshan Gulrukh Ahmed - Jr. D, Gulshan Asifa Durr-e-Shahwar Gulshan Campus Erfa Iftikhar - Gulshan Campus
Zaibi Kanwar - TCK, F.B.Area
Nuzhat Zaidi - TCK Jauhar
Tazeen Rizwan - Sr. Boys, N. Nazimabad
Farheen Shafiq - Jr. B, N. Nazimabad
Ghazala Saeed - Jr. Boys, N. Nazimabad
Mehran Region
Aliya Khalid - Jinnah Campus
Parveen Qureshi - TCK, Qasimabad
Ishrat Fatima - Jamshooro Branch
Rehana Sana - TCK Sukkur
Anjum Raza - Nawab Shah, Senior
Nabila Asghar - Pre Jr. Hyderabad
Fauzia Abbas- Liaquat Campus
Aftab Ahmed -Jinnah Campus
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Basic Concept ofOrganizational Citizenship
Behaviour (OCB)

• There is a striking similarity between a state
  and an organization.
• A state or country works for the development of
  its citizens. In addition to providing rights to
  them, it can motivate its citizens to contribute
  to their duties.
• Similarly, in an organization driven by a strong
  leadership, employees can be helped to
  understand the importance of their role and to
  go beyond the call of duty by making them
  citizens of the company/school.

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Definition of OCB

• Individual behaviours of employees that are
  beneficial to the organization and are
  discretionary, not directly recognized by formal
  reward system but rather a matter of personal
  choice.

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Attitude

• Positive or negative feelings/thoughts about
  objects, people or events.
• Attitudes are important because they affect job
  behaviour.
• Cognitive Often comes from personal values
• Affective The feeling component

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Job Satisfaction

• Fairly paid salary
• Good Interpersonal relations with employer and
  co-workers
• Motivation through appreciation or bonuses
• Opportunities for promotion
• Appropriate (happy and hygienic) environment
• Up to date equipment/ resources
• Job security
• Empowerment and trust
• Assigning task according to the employees
  interest and talent
• Clear cut working policy

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Job Involvement

• Self determination
• Contribution to companys success
• Supportive to co- workers
• Trusting the organization
• Freedom to set ones own workplace

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Organizational Commitment

• The strength of an individuals identification
  with an organization.
• Affective Commitment
• Positive emotional attachment
• Continuance Commitment
• Cannot afford to leave due to economic and social
  costs
• Nominative Commitment
• Perceived obligation to remain

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Accountability
Acknowledgement Job satisfaction commitment invol
vement
Unfair Appraisals Job
Dissatisfaction Withdrawal/ Turnover
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Where Do We Stand Now?

• Attitude
• The school ethos and culture is based on positive
  attitude.
• Job Involvement
• Loyalty with the organization and performance of
  duty not related to the reward system but by
  choice.
• Job Satisfaction
• Competitive salaries and opportunities for
  professional development through in-service and
  on job training.
• Organizational Commitment
• High commitment with the organization creating
  The City School family.
• Accountability
• A fair system of appraisals and promotions.

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High Organizational Performance
High Organizational Performance in relation to
Organizational Citizenship behavior has certain
theoretical consideration which suggest the
aligning of  People, Strategy, and Process
through
(Gravenkemper LePla 2009) Keeping this
theoretical framework of high organizational
performance in mind, specific suggestions can be
made to Reengineer the existing practices in The
City Schools.
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Recommendations

• Better communication at all levels through
  regular meetings, interactive sessions and
  newsletters.
• Provide forum for collective problem solving.
• Increase delegation
• Development of a more effective and comprehensive
  system of staff selection.

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In the grasslands, somewhere on the African
continent, success can be defined in terms of
life and death, Survival is a strong
motivator. Heres a short story
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When the light comes in the Eastern sky and you
sense that the sun will soon steal the comfort
and security of the night, the gazelle starts to
stir. He knows that if, during this day, he does
not run faster than the fastest cheetah, he may
be caught and then he will be killed. Not far
away, the cheetah stretches out his powerful
muscles and thinks of the day ahead, He knows
that if he does not run faster than the slowest
gazelle, he will surely starve. The moral of
this story
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It doesnt matter whether you are a gazelle or a
cheetah when the sun is up
you had better be
running.