FARELOGIX%20

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Emirates

• FARELOGIX TRAINING MANUAL

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1.1 Introduction
Farelogix is a leading provider of distribution
and independent faring technology to the global
travel industry. The system provides travel
agencies access to Emirates full range of
products.

• Product Features
• Internet based. Complete e-ticket environment
• Directly connect to Emirates reservation system
• Guaranteed waitlist facility
• Queue functionality
• Interline enabled
• Integrate price, book, ticket and reporting
  functionality
• Integrated credit card Authorisation
• Reporting and settlement through BSP
• Back-office functionality

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1.3 Login
Prior to using Farelogix, you will receive a
document with User Ids and Passwords from
Emirates office
Agency name and IATA/ARC Number
Farelogix PCC code for the agency
URL Link to access Farelogix CSR
User Id, Password Role
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1.3 Login
Role Description
Agent Any staff in the travel agency who can make bookings, view all bookings and queues. Agent id cannot issue tickets.
Ticketing Agent Any staff in the travel agency who can make bookings, view all bookings, view queues and issue tickets
Sub Agent Any designated person outside the travel agency, who is authorised to make bookings on their behalf. Sub agents can only view their own bookings and ticket image. Sub agents cannot view other bookings made by the agency, they cannot view queues or issue tickets.
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1.3 Login
Type User Name and Password as provided by
Emirates office
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1.3 Login
The welcome page will open on successful
login. Password should be changed after initial
log in
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1.3 Login
Enter initial password, followed by new password.
Confirm the new password and then click on Save

• Password criteria
• Password cannot be re-used until 10 password
  cycles have been completed
• The maximum number of characters allowed is 9
• No special characters are allowed (E.g. ,,,
  etc)
• 3 incorrect login attempts will result in the
  account being locked.
• Please send email to ymflxsupport_at_emirates.com
  for re setting of password.

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3.1 How to create a new PNR
After log-in, click on Reservation tab to make a
new booking
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3.1 How to create a new PNR
A new booking can be made by clicking on New
Existing bookings made on Farelogix only, can be
viewed by entering passenger name or record
locator and then clicking Search
Emirates bookings made on GDS cannot be viewed in
Farelogix
You can work simultaneously in 5 sessions
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3.1 How to create a new PNR
After clicking on New, the Itinerary tab will open
By default one adult (ADT) passenger will be
selected
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3.1 How to create a new PNR
8 additional passengers can be added from the
drop down box. The maximum passengers on a PNR
can be 9. 1 default pax 8 additional pax.
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3.1 How to create a new PNR
Passenger type can be changed to child by
selecting CHD option in the drop down box and
then clicking on Go
Infant passenger can attached to an adult
passenger by selecting the adult passenger number
and then clicking on Go
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3.1 How to create a new PNR
To enter passenger name, click the edit button
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3.1 How to create a new PNR
Enter passengers last and first name followed by
their title
Date of birth is not required for ADT and CHD pax
type. It is only required for infant (INF)
Click Save to Itinerary to save details
Passenger name and type cannot be changed or
modified after saving to itinerary
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3.1 How to create a new PNR
After entering passenger name, click Co to enter
contact details
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3.1 How to create a new PNR
From the drop down option, select a type of
contact. Then select passengers country followed
by area code and contact number.
For PNRs with more than one passenger, click the
Apply for All button to copy contact details for
all passengers
After entering passenger name, press Co to enter
contact details
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3.1 How to create a new PNR
Scroll to the bottom of the contact screen to
enter Form of Payment. For credit card payments,
please refer to section -
For non credit card payment, select Traveler
Other and type Cash or Invoice as applicable.
For PNRs with more than one passenger, click the
Apply for All button to copy form of payment
details for all passengers. Click Save to
Itinerary Only to save details
Form of payment can be changed prior to ticketing
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3.1 How to create a new PNR
Save to Profile, if passenger profile needs to be
created. Please refer to chapter 2 for further
details
Save to Itinerary only, if passenger profile is
not required to be stored
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4.1 How to Price an Itinerary
Click on Flight tab to enter flight details

• Select the flight type from drop down menu as per
  journey
• One Way for one way journey.
• Round Trip for mirror journey with no stopover
  in Dubai.
• Multi Destination for open jaw journey or
  stopovers in Dubai.

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4.1 How to Price an Itinerary
Enter airport code of origin
Enter airport code of destination
Enter outbound date or select from calendar
Enter return date or select from calendar
Airport codes need to be entered for Origin and
Destination
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4.2 How to Price an Itinerary Option 1- Fare
Quotes
Click on Fare Quotes to view all applicable
fares between the origin and destination
selected. Fare Quotes can only be viewed for One
Way and Round Trip Flight types.
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4.2 How to Price an Itinerary Option 1- Fare
Quotes
If published and contract fares are applicable in
the market, then they will be displayed
separately
Contract Fares
Published Fares
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4.2 How to Price an Itinerary Option 1- Fare
Quotes
Click on the required fare
Click on Check for Availability to see if seats
are available for the selected fare. If seats are
available, please proceed to 4.3- Available Fares
for further details. If seats are not available ,
please select higher fare or click Available
Fares for lowest available fare option.
If multiple fares are available in the same
booking class, Farelogix will take the lowest
applicable fare for the fare class
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4.3 How to Price an Itinerary Option 2-
Available Fares
Click on Available Fares to view the lowest
available fares between the origin and
destination for the dates selected.
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4.3 How to Price an Itinerary Option 2-
Available Fares
4 fare offers generated
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4.3 How to Price an Itinerary Option 2-
Available Fares
Scroll down the screen and click required offer
Click icon to view fare rules
Click on Book it to create a new PNR. Please
proceed to chapter 5.1 to issue ticket
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4.4 How to Price an Itinerary Option 3-
Availability Only
Click on Availability Only to view all classes
on flights operating between the origin and
destination for the dates selected. Flights can
be waitlisted using this option.
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4.4 How to Price an Itinerary Option 3-
Availability Only
Outbound flight availability
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4.4 How to Price an Itinerary Option 3-
Availability Only
Select and click outbound flight
Select booking class
Booking classes with no availability can also be
selected. Farelogix guarantees wait listing of
booking classes.
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4.4 How to Price an Itinerary Option 3-
Availability Only
Scroll down to view return flights availability
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4.4 How to Price an Itinerary Option 3-
Availability Only
Select and click on return flight
Select booking class
Click on Pick it option to save selected flights
and booking classes
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4.4 How to Price an Itinerary Option 3-
Availability Only
Selected flights will be displayed in red. Click
on selected Flights
Click on Booked Selected to create new PNR.
Please proceed to chapter 5.1 to issue ticket
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4.5 How to Price an Itinerary for Different
Passenger Types
After log-in, click on Reservation tab followed
by New to make a new booking. The Itinerary tab
will open
From the drop down menu, select the passenger
type other. The screen will automatically
refresh
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4.5 How to Price an Itinerary for Different
Passenger Types
Type in the applicable passenger type code. The
screen will automatically get refreshed
Click Edit to enter passenger name and title.
Please refer to section 3.1 for further details
After entering the passenger name, click the Co
tab to enter passenger contact and Form of
payment details. Please refer to section 3.1 for
further details
Passenger name and type needs to be selected at
the start of the booking and cannot be changed or
modified later
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4.5 How to Price an Itinerary for Different
Passenger Types
Click on Flight tab to enter flight details
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4.5 How to Price an Itinerary for Different
Passenger Types
Unclick Published Fares
Select the flight type from drop down menu as per
journey One Way, Round Trip or Multi Destination
Select an option to check fare and book flights.
Please refer to section 4.2, 4.3 4.4 for
further details
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4.5 How to Price an Itinerary for Different
Passenger Types

• PASSENGER TYPE CODES
• Inclusive tour fares - ITX (Adult), INN (Child)
• Labour fares - LBR (Adult), LNN
  (Child)
• Companion offer - CMA ( Passenger), CMP
  (Companion)
• Pilgrim fares - PIL

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5.1 How to issue a Ticket
After selecting and booking flights, the PNR will
be created
Farelogix PNR locator
Emirates PNR locator
Passenger details
Flight details and status
Click book icon to view Fare Rules
Click fare to open Fare box
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5.1 How to issue a Ticket
PNRs confirmed from Availability only option
(4.4) will need to be priced first
Click on Stored Fare for selected to manually
price the itinerary
Click on Price Itinerary to auto price the
itinerary
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5.1 How to issue a Ticket
To Auto price an Itinerary
If private fares are being used, unclick
Published Fares and type Contract ID if applicable
For Contract and Published fares, click on Price
Selected
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5.1 How to issue a Ticket
Select the required Offer. Fare rules can be
viewed by clicking on the book icon
Click Rebook Itinerary to store fare for the
itinerary
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5.1 How to issue a Ticket
Click on Store Fare as Priced
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5.1 How to issue a Ticket
Click on Issue Ticket
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5.1 How to issue a Ticket
Select flights to be ticketed
Click on Issue Selected
Select passenger to be ticketed
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5.1 How to issue a Ticket
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5.1 How to issue a Ticket
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Command
Command uses generic entries to book, price and
ticket in Farelogix. This significantly reduces
transaction time ensuring PNRs can be created
and ticketed within a few seconds on a good
internet speed.
To access Command, press the Command tab
Pre requisite To use Command, Active-X needs to
be downloaded from the internet. The system will
prompt you for the same.
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Command
Select 1A from dropdown option
Please check log-in details
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Command

• Command Basic Entries
• AN2MAYDXBJFK Availability 02 May Dubai to New
  York
• SS2Y1 Sell from availability, 02 pax from line
  number 1
• NM2COMMANDO/TESTMR/TESTMRS Add name
• AP DXB 100 (telephone contact) Add phone
  contact
• FP CASH - Add form of payment as cash
• FXP Store fare
• ER End transaction and retrieve PNR
• TTP Issue ticket

For a detail list of Command entries, please
contract ymflxsupport_at_emirates.com