The Importance of Business Etiquette Week

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The Importance of Business EtiquetteWeek 4
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Telephone Manners

• When calling someone, (1) introduce yourself
  right away, then (2) indicate your affiliation,
  then (3) ask for the person to who youd like to
  speak . . . Hello, this is Taylor Smith from
  Luminary Technologies calling for Gerry Bridges
  regarding next summers conference. Is he
  available?
• When Gerry answers . . . Hello, Gerry this is
  Taylor Smith calling about next summers
  conference in San Diego. Do you have 10 minutes
  to talk about marketing strategy?
• Additional tips
• Exercise patience on the phone and let other
  people finish their sentences.
• Focus on listening.
• Speak so as to not be misunderstood.
• Listen to what the other person is saying.

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Tips for Remembering Names

• The ability to remember names and titles makes a
  lasting impression. If you can master this form
  of professional polish, you will present yourself
  with confidence and authority and outclass the
  competition.
• Repeat the persons name a few times to yourself
  after youre introduced.
• Use the persons name immediately in the
  conversation after an introduction.
• Immediately introduce the new person to someone
  else you know.
• Jot down the persons name if you happen to have
  a pad and a pencil.
• Listen, listen, listen.