Desktop Videoconferencing

1

• Desktop Videoconferencing
• - Draft v0.1

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Videoconferencing Services

• http//its.monash.edu.au/staff/videoconf
• Room-based videoconferencing
• Desktop videoconferencing
• Interim solution till Lotus Sametime
• Supported client Polycom PVX
• Others Ekiga, Xmeeting, Netmeeting
• http//its.monash.edu.au/staff/videoconf/desktop
• Videoconferencing Directory
• Whitepages
• http//its.monash.edu.au/staff/videoconf/directory

3
Polycom PVX download, install, configure

• Must download from http//its.monash.edu.au/staff/
  videoconf/desktop/pvx
• Must download using end-users Authcate.
• Must configure following instructions at
  http//its.monash.edu.au/staff/videoconf/desktop/p
  vx
• Must configure with end-users Firstname
  Lastname and office telephone extension number.

4
Polycom PVX
5
Auto-start Application in Background
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Auto-Answer
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Make a call

• Enter the number or name (VoIP number or User ID
  as displayed at Monash Videoconferencing
  Directory) of the person that you want to call OR
• Click on the callto/ link on the VoIP Number in
  the Monash Videoconferencing Directory to make
  the call. This will automatically launch Polycom
  PVX and dial the number OR
• Use the Directory in the Polycom PVX. Open the
  Directory and double clicking on a name will make
  the call.

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Make a call Dial a number
1. Enter a number to dial
2. Click here to call
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Videoconference Directory
http//its.monash.edu.au/staff/videoconf/directory
Clicking on the VoIP number will launch Polycom
PVX and automatically dials the number.
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Make a call Using Polycom PVX Directory
3. Click to call or double click on name to call
1.
2. Select a name
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Desktop Sharing

• To show desktop
• To view far end video while showing desktop
• To stop showing desktop

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Controls not used often

• Camera Controls
• Select preferred camera
• Control remote camera e.g. camera in
  videoconferencing rooms.
• Keypad
• Dial numbers when required
• E.g. entering password number after call
  connected.
• Data Sharing
• Both endpoints MUST enable Data Sharing, T1.20

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Enable Data Sharing
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Whiteboard

• Controls-gtData Sharing
• Start Whiteboard

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Transfer Files

• Controls-gtData Sharing

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Text chat

• Controls-gtData Sharing
• Chat
• Public and private text chat

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Troubleshooting

• Have you restarted the Polycom PVX after
  installing and configuring it?
• Are you registered to the Gatekeeper?
• Go to http//its.monash.edu.au/staff/videoconf/dir
  ectory and make sure that you are listed.
• Unable to register with Gatekeeper?
• Is the Gatekeeper running? Check by going to
  http//its.monash.edu.au/staff/videoconf/directory
  
• Make sure not to register the same User ID or
  VoIP Number with the same gatekeeper
• Network issues? Refer to next slide.

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Overcoming Network Issues

• Make sure that Polycom PVX is using the correct
  network adapter.
• Go to Setup-gtNetwork to select the default
  network adapter.
• This is a common issue with laptops with wireless
  and wired network adapters.
• Choose how the system is connected to the network
• NAT / Firewall?
• http//its.monash.edu.au/staff/videoconf/desktop/p
  vx-firewall.html
• Do you have Internet connection?

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Network Adaptors
20
NAT / Firewall