eGovernment: From Vision to Reality

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Milinda KotelaweleDirector, Microsoft Enterprise
ServicesAsia New Markets

• eGovernment From Vision to Reality
• Learning from experience

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Introduction

• Microsoft Services is the professional services
  division of Microsoft Corporation
• Actively engaged with governments around the
  world to implement eGovernment projects working
  with our partners
• Works with governments to develop and deliver
  intellectual property to realise the vision of
  eGovernment

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Agenda

• eGoverment
• The vision the challenges with getting there
• Microsoft Connected Government Framework
• Microsofts commitment to Interoperability
• Lessons learnt from experience
• Architecture for success doing it right the
  first time

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Agenda

• eGoverment
• The vision the challenges with getting there
• Microsoft Connected Government Framework
• Microsofts commitment to Interoperability
• Lessons learnt from experience
• Architecture for success doing it right the
  first time

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The Vision - Seamless Services Delivery
Manual
Service Islands
Connected Services
Dynamic Services
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The Reality complexity introduced by technology
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Realise the vision address the challenges
Revolution
Service delivery through partnership with
private sector
MICROSOFT CONNECTED GOVERNMENT FRAMEWORK
Benefits
Transformation
Seamless integration of services across
agencies
Level 3 Interoperability Architecture

Transaction
Support financial and legal transactions
Level 2 Integrated Applications

Interaction
Interact with databases and/or staff
Level 1 Application Templates

Presence
Delivery of public information
Service Maturity
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Agenda

• eGoverment
• The vision the challenges with getting there
• Microsoft Connected Government Framework
• Microsofts commitment to Interoperability
• Lessons learnt from experience
• Architecture for success doing it right the
  first time

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The Connected Government Framework
The Connected Government Framework provides a set
of open and extensible industry blueprints,
reusable IP, roadmaps, and references that
support the realisation of connected systems.

• Overall
• Incorporates practical experience delivering
  eGovernment projects as well as technology best
  practice from Microsoft

• Connected and interoperable
• Productive
• Best Economics
• Dependable and robust
• Agile and flexible

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10
The Connected Government Framework
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Egyptian Ministry of State for AdministrativeDeve
lopment (MSAD)
Realising the Vision - Egypt

• Situation
• The Government wanted a bilingual portal to
  enable all stakeholders to browse the government
  announcements, search for information related to
  particular services, and access online services
  all at a single one-stop shop.
• Solution
• The MSAD signed an agreement with Microsoft that
  delivered the e-government initiative as a
  unified gateway and portal offering by using.NET
  Framework as a development environment.
• Benefits
• Saves 900,000 working hours a year
• Cuts waiting time for citizens
• Single point of entry for all services
• Helps meet e-government targets
• Citizen centric interface layout

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The Australia Tax offices business registry
Realising the Vision - Australia

• Situation
• Business registration was required at the agency
  level across all levels of govt.
• Tax reform required ATO to identify and register
  all businesses in Australia
• Need an interactive solution capable of
  interoperating with other agencies at the state,
  local, or federal level
• Solution
• Created the Australia Business Registry on Visual
  Studio.NET
• Distributed Systems Environment (DSE) with 150
  servers running Application Center, SQL Server
  2000, MS Operations Manager, HIS
• Benefits
• Simpler for business
• Cut cycle time and save significant costs
• Whole of government approach
• Enabled for Business Process Integration
• Utilizes open standards and web services to
  enable interoperability
• Framework for future services

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Agenda

• eGoverment
• The vision the challenges with getting there
• Microsoft Connected Government Framework
• Microsofts commitment to Interoperability
• Lessons learnt from experience
• Architecture for success doing it right the
  first time

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Recurring system capabilities exist
Learning from Practice Architecture for success
Identity Access
Messaging Web Services
Integration
Process Orchestration
Transactions

• Many can be provided by the service platform
• Can reduce complexity through reuse
• Identify what capabilities will recur early

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Sample Conceptual Architecture
Architecting Recurring capabilities CGF example

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Learning from Practice Architectural learnings

• Common Challenges faced by e-Government
  Solutions, Often initially overlooked
• Good Architectural decisions can reduce cost
  complexity, increase reuse and reduce time to
  delivery
• Enables appreciation of the complexities
• Not tied to a particular technology
• We will cover today
• Multiplicity
• Identity Management
• Integration
• Flexibility and Agility

• Securing the Solution
• Scalability, Performance and Availability
• Owner and Sponsor

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Learning from Practice Architectural learnings

• Design for Multiplicity - retrofitting later is
  expensive
• Assume you will be providing access to a growing
  range of services during design phase
• Plan for a variety of access channels broad
  support for different client platforms
• Exposing each services in a consistent and secure
  manner
• Multilingual capability and universal
  accessibility
• Managing many different credentials
• Identity Management needs to be in the platform
• Single credential for many services
• Consistent sign-on and single sign-on
• Identity mapping
• Challenging scenarios
• Initial user identification
• Centralized, Decentralized, Directed Trust

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Learning from Practice Architectural learnings

• Integration
• Different options for integration. Decisions need
  to be based on decision making framework
• Natively, Adapters in the hub, Adapters in the
  remote spokes
• Isolating generic from specific integration
• Flexibility and Agility
• Many case services unknown
• New services, document types, routing rules
  (without code)
• Changes to existing services

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Learning from Practice Architectural learnings

• Securing the Solution
• Security is not an add-on!
• e-Government solutions tend to be highly visible
• Mistakes will destroy confidence in the system
• Goes beyond technology implementation
• Expansion of services
• Storage of sensitive project data digital key
  and certificates
• Development lifecycle best practices (both
  development and testing)
• Hardening the environment needs to be an explicit
  task
• Monitoring together with action plans to manage
  intrusion or data corruption
• Implementing on going process

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Learning from Practice Architectural learnings

• Scalability, Performance and Availability
• Interactions tend to be infrequent
• Significant peaks around deadlines
• Verify that the architecture can handle the
  growth
• Availability and resilience
• Disaster recovery
• Owner and Sponsor
• Initial investment in Architecture with delayed
  future benefits
• Common conflicts with individual projects
• Generic versus specific

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Architecture for success getting it right the
first time requires a robust architectural
framework.
In Summery ...

• A Connected Government Framework
• Best Economics Driving down technology cost
• Create ROI faster than traditional investments
• An integrated platform that lowers TCO overall
• Local delivery model
• Scalable from single agencies to national
  implementations
• Dependable Proven and Robust
• Based on Microsoft best practice world wide
• Applications that support 24x7x365 operations
• Financially stable
• Extensive partner ecosystem gives decision-makers
  choice

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Architecture for success getting it right the
first time requires a robust architectural
framework.
In Summery ...

• A Connected Government Framework
• Connected Interoperable by design
• Open architect built on industry standards that
  facilitate the flow of information across
  agencies
• Leverage legacy application and infrastructure
  investment
• Productive
• Lets citizens engage with government aligned to
  their capabilities
• Enables delivery of services in a standardized,
  replicable manner
• Agile and Flexible
• Scale based on demand
• Accommodate different maturity levels of
  government agencies

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Realise the vision address the challenges
In Summery ...
Revolution
Service delivery through partnership with
private sector
Benefits
Transformation
Seamless integration of services across
agencies
Level 3 Interoperability Architecture

Transaction
Support financial and legal transactions
Level 2 Integrated Applications

Interaction
Interact with databases and/or staff
Level 1 Application Templates

Presence
Delivery of public information
Service Maturity
24
Thank you
Questions \ Comments

• Milinda Kotelawele
• Director, Microsoft Services
• milindak_at_microsoft.com
• 65 82334424