WORKPLACE VIOLENCE SEMINAR

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WORKPLACE VIOLENCE SEMINAR

• SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES
  PROGRAM

Update 3/9/1999
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TARGET AUDIENCE

• SUPERVISORS (MID LEVEL)
• EMPLOYEES
• HR PERSONNEL
• CONTRACT SPECIALIST
• SECURITY/SAFETY PERSONNEL
• FACILITY MANAGERS

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SUBJECT MATTER

• Introduction
• Overview
• History
• Financial Perspective
• Causes
• Prevention
• Employment Process

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SUBJECT MATTER CONT.

• Safe Workplace
• OSHA/Plans
• OSHA/Guidelines
• Termination
• Crisis Management
• Legal Considerations
• Resources

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TIME/WORKLOAD

• Not more than one day
• Probably 3-5 Associates
• Multi-shop Application
• Workplace Violence
• Personal Safety
• Home Security Surveys
• Vendors

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INTRODUCTION

• DEFINITIONS
• WORKPLACE VIOLENCE - any incident in which an
  employer or employee is threatened, intimidated,
  physically or verbally attacked, harassed,
  injured or killed
• OCCUPATIONAL VIOLENCE - dangerous or unacceptable
  behavior that can be anticipated and for which
  similar preventative measures can be implemented

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OVERVIEW

• EMPLOMENT RELATED ISSUES
• job discontent
• personal animosity
• REVENGE ATTACKS
• domestic disputes

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HISTORIC PERSPECTIVE

• SCOPE OF VIOLENCE AT WORK
• CASE HISTORIES
• DRAMATIC EVENTS
• RESEARCHING THE CAUSES
• SURVEY OF PUBLISHED LITERATURE

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FINANCIAL IMPACT

• 1995 - 36 BILLION ANNUALLY
• LOSS OF PRODUCTIVITY
• WORK DISRUPTIONS
• EMPLOYEE TURN-OVER
• LITIGATION
• OTHER INCIDENT-RELATED COSTS
• COSTS OF PREVENTION

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CAUSES OF WORKPLACE VIOLENCE

• WORK ENVIROMENT
• MENTAL ILLNESS
• PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS
• JOB MARKET PRESSURES

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CAUSES CONT.

• STRESS TRIGGERS
• FINANCIAL
• ENVIROMENTAL
• FAMILY
• EVENT STRESS
• DEATH/DIVORCE
• ACCIDENTS/ILLNESS
• WORK-RELATED

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PREVENTION PROGRAM

• EXECUTIVE COMMITTEE
• HR
• EAP
• EMPLOYEE BENEFITS
• LEGAL
• MEDICAL
• SECURITY
• PR

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PREVENTION CONT.

• IDENTIFY STRESSORS
• COMPETENCE OF SUPERVISORS
• TRAINING
• TRENDS
• EMPLOYEES INTERVIEWS
• SECURITY
• REPORT TO MANAGEMENT

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PREVENTION CONT.

• CORPORATE POLICY
• WRITTEN POLICY STATEMENT
• DEMONSTRATED MANAGEMNENT SUPPORT
• CONSISTENT APPLICATION

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EMPLOYMENT PROCESS

• PRE-EMPLOYMENT SCREENING
• PSYCHOLOGICAL TESTING
• USE OF CLINICIAN IN HR SCREENING

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THE SAFE WORKPLACE

• EMPLOYEE TRAINING AWARENESS
• IDENTIFYING PREVENTING SEXUAL HARRASSMENT
• EARLY INTERVENTION
• DEFENSES AGAINST DANGEROUS PERSONS

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OSHA GUIDELINES

• SCOPE OF WORKPLACE VIOLENCE
• TYPES OF VIOLENCE EVENTS
• PREVENTATIVE MEASURES
• RECORDING/REPORTING EVENTS
• HANDLING COMPLAINTS
• INVESTIGATING
• ASSISTANCE FOR EMPLOYEES

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OSHA CONT.

• OSHA MODEL PLAN
• OSHA HEALTH CARE GUIDELINES

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TERMINATION PROCESS

• Do not negotiate
• Cite general Vs Specific issues
• Keep Discussion future-based
• Who should be present
• Who should not be present
• How to respond to threats
• Out-placement services

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CRISIS MANAGEMENT

• Planning Preparedness
• Roles of key players
• Training
• Emergency Equipment
• Sample Plan
• Post Traumatic Stress
• Dealing with the Press

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LEGAL CONSIDERATIONS

• Duty to warn
• Liabilities as employer
• Injuries to third party
• Negligent Hiring
• Worker Compensation
• Private Industry Vs Government
• Protective Court Orders

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SUMMARY

• PROVIDE REFERENCE LIST
• PROVIDE RESOURCE LIST

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QUESTIONS???