Infrastructure for egovernment: should the state build strategic IT infrastructure

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Infrastructure for e-government should the
state buildstrategic IT infrastructure?

• Olli Pekka Rissanen, Special Adviser
• Public Management Department of the
• Finnish Ministry of Finance

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Agenda

• Evaluating eGovernment and Information Society
• Opportunities of Citizens
• Motives of the Business
• Governments investments

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From the Service to the eService

• Motive
• Opportunity

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Evaluating eGovernmnet services
From Online Availability of Public Services
How Is Europe Progressing? Web Based Survey on
Electronic Public Services Report of the 6th
Measurement June 2006 CapGemini, EU Commission
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Evaluating eGovernmnet services (2)
From Online Availability of Public Services
How Is Europe Progressing? Web Based Survey on
Electronic Public Services Report of the 6th
Measurement June 2006 CapGemini, EU Commission
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What is the overall sophistication of online
public service delivery?

• The measurement of year 2006 resulted in a score
  for the online sophistication of 75
• This indicates a global European maturity level
  of two-way interaction, while the score of the
  previous measurement still showed a distance of
  10 from that level

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WORLD INFORMATION SOCIETY REPORT 2006

• Report from the International Telecommunication
  Union (ITU).
• It is a response to the World Summit on the
  Information Society (WSIS) goals
• Digital Opportunity Index (DOI)
• The opportunity, infrastructure and utilization
  of Information and Communication Technologies
  (ICTs)
• 180 economies worldwide.
• The whole report from www.itu.int/wisr

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Summary of the main composite indices for
measuring Digital Opportunity
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Digital Opportunity Index (DOI)
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(No Transcript)
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Citizens and infrastructure (FIN)

• 5,2 million people, 337 000 km2
• Almost 100 of Finns have mobile phone at their
  disposal
• 70 of households have a PC (2006)
• 62 of households have a internet connection
• All the schools are connected to internet
• All the public libraries are connected to Internet

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The Internet in enterprises

• Nine out of ten enterprises employing more than
  10 persons in the EU countries have Internet
  access
• EU 25 Internet access 91
• Use of the Internet is equally widespread
• Differences by industry are small
• There is small variation by size class
• 250 employed persons or more 99

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The motive to use eGovernmnet services

• How often a citizen uses government services?
• Less than 2 times per year
• How often a company uses government services?
• Big variation depending on industry
• Many times per year
• For citizen the eGovernment is not the motive to
  invest on ICT.
• Companies dont invest to ICT because of
  eGovernment, but they have invested all ready.

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Identification in Finland

• One example of missing motive
• Two identification methods
• Electronic Citizen Card
• Electronic Citizen Certificate
• Mobile identification
• Net Bank ID

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Electronic Citizen Card vs. net bank ID

• Electronic Citizen Card
• It was launched at 1999
• less than 20 000 was in use before 2004
• From 2004 in all identification cards
• 100 000 (pop. 5 276 288 Mon 25.1.2006)
• Net Bank ID
• Common standard for all banks Tupas2
• 70 of bank customers use the net bank (over 3
  million)
• Identification method
• User id
• PIN-code
• Key-code-PIN-code list
• Users of the different methods in the id-services
• 99,8 net bank ids
• 2 citizen card

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The infrastructure of public authorities in the
EU?

• Is there some reliable statistics?
• My guess
• In the central governments and regional level the
  quality of infrastructure is good enough
• Bigger cities have good infrastructure
• Smaller municipalities dont have Internet access
  or computers in (some countries)

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Characteristics of Finnish Public Sector

• 13 Ministries and some 120 agencies under
  ministries
• 125 000 employees in the state government
• All agencies are connected to the Internet
• Nearly 100 of employees have external e-mail and
  access to public WWW
• 431 Municipalities (local governments) with high
  autonomy
• 410 000 employees in the local administration,
  300 000 PCs
• All municipalities are connected to the Internet

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Volume of IT in state administration (FI)
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Government ICT expenditure 1998 2005 (FI)
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Current situation in IT (FI)

• Decentralization
• Recommendations, coordination
• Some shared services
• Good practices
• Proactive services for citizen and business
• Investments have been moderate

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Example of good infrastructure (FI)

• National shared databases
• People
• Real Estate (www.nls.fi)
• Companies and corporations (www.ytj.fi)
• Registered vehicles (www.ake.fi)
• Since 1985 Population Census automatically from
  existing databases (costs 6 USD ? 17 US cents/
  inhabitant)
• 3M Finns do not declare for tax, everybody gets a
  tax proposal
• Tax administration compiles a tax-proposal out of
  data it gets electronically from employers,
  insurance companies, banks, social security,
  national databases etc

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Concepts and relations in shared databases (FI)
job
Corporations
Person
member
owner / holder / user
housing
premise
Land use decision
Vehicle
Building
Real estate
part
connection
Road/ Street
Land object
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Basic ideas

• Unique IDs and some data standards
• Update once use everywhere
• Government, municipalities and private sector
  update and use basic data
• Use of data is defined in laws on the databases
  and common rules in privacy law

Shared databases have been huge investment from
Finland. Has it been worth of money? Yes, but we
could get more of it in coming years.
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Conclusion

• Should government support its customers in
  readiness of ICT?
• Do we let it to the markets?
• Good infrastructure makes life easier
• Government cant be too many steps ahead of its
  customers
• Investments have to be at the right level and you
  have to be careful

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Olli-Pekka.Rissanen_at_vm.fi

• GSM 358-40 861 0060